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SureCritic / Hyundai Dealer / Northwest Hyundai / LUIS MACHADO
LM

LUIS MACHADO

Northwest Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(28 reviews)
73

Reviews of LUIS MACHADO

LM
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Laurie M.
Houston, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai service Hwy 290
Facility was under construction so entrance was hard to maneuver and parking in service area was crowded. But everyone was super nice and my wait was not long at all. I will choose this location over Katy Freeway any day!!
Employees worked with
LM
LUIS MACHADO
AC
ANTHONY CSOMBOK
Verified Customer
Houston, TX
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome Service! Oil Change
Everything was proficient, quick, and everyone was so nice. Just as when I bought my car. Thank you!!!
George/A S., Service Manager from Northwest Hyundai responded on 03/30/2022 09:48 AM

Thank you so much for your feedback and your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
EI
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Emma I.
Houston, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
The oil change was done within one hour OMG!!! so happy always efficient thumbs up!!!
George/A S., Service Manager from Northwest Hyundai responded on 03/30/2022 09:45 AM

Emma, 

Thank you very much for your feedback and for being a loyal customer of ours.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
Verified Customer
Houston, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Mantenimiento de Tucson
Buen servicio
George/A S., Service Manager from Northwest Hyundai responded on 03/30/2022 09:14 AM

Thank you very much for your feedback and for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
BP
BLAS PICARDI
Verified Customer
Houston, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change/tire rotation
My car was done in an hour
George/A S., Service Manager from Northwest Hyundai responded on 03/30/2022 09:11 AM

Thank you so much for your feedback and your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
DP
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David P.
Houston, TX
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great Service
Great service from the service department. Friendly, courteous, knowledgeable service staff.
George/A S., Service Manager from Northwest Hyundai responded on 03/22/2022 07:10 AM

David, 

Thank you so much for your feedback, and for being part of the Northwest family.  

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
Verified Customer
Houston, TX
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
2021 Santa Fe limited oil change and multi point inspection
This is my second Santa Fe and have always trusted Hub Hyundai with both cars.
George/A S., Service Manager from Northwest Hyundai responded on 03/15/2022 05:25 AM

Thank you very much for your business and for your feedback.

George A. Sanchez Northwest Hyundai Service Director Ph. 281-664-6223 g.sanchez@northwesthyundai.com Semper Fi
Employees worked with
LM
LUIS MACHADO
SR
STEPHEN REDDIX
Verified Customer
Baytown, TX
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great company
Everything was great.
George/A S., Service Manager from Northwest Hyundai responded on 03/14/2022 06:23 AM

Thank you very much for feedback and for choosing Northwest Hyundai for your service needs.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
CD
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Christine D.
Houston, TX
2020 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/06/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Horrible customer service
Terrible customer service
George/A S., Service Manager from Northwest Hyundai responded on 03/07/2022 08:06 AM

Christine, 

I'm so sorry that you had less than a great experience with us.  I would like to set some time to speak with you to be able to get more information on your last service visit.  Please feel free to contact me on my information listed below, because I would like to get all the information I can, so I can know what I need to work on with my service team.  

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
CM
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Cyrus M.
Katy, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I went in for door handle recall
The service is outstanding. George makes sure all customers receive great service. Paul and Luis provide great, professional customer services
George/A S., Service Manager from Northwest Hyundai responded on 03/07/2022 07:13 AM

Cyrus,

Thank you so much for your kind words, and that you for being a loyal customer.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
JS
JOHN SPARKS
BS
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Brian S.
Houston, TX
2022 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
First Oil Change 3750 service
Luis was thorough and provided great information regarding my car and future service appointments.
George/A S., Service Manager from Northwest Hyundai responded on 03/04/2022 02:05 PM

Brian, 

Thank you very much for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
BD
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Brenda D.
Hockley, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Routine maintenance
I am consistently impressed when taking my Santa Fe to the dealership for routine maintenance, repairs or warranty work.
George/A S., Service Manager from Northwest Hyundai responded on 03/01/2022 06:11 AM

Brenda, 

Thank you very much for your feedback and we appreciate your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SR
STEPHEN REDDIX
RB
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Randy B.
Houston, TX
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customer Verified Customer
10
Category: Service
Hyundai listened and acted--way to turn things around!
My initial review was directed at or more relevant not to the particular dealership, but to Hyundai Corp. itself. Of course, each dealership is a representation of its parent company, just as I am representative of the high school at which I teach and of the district as a whole. I say this because I am very pleased to say that the management at this dealership went above and beyond to rectify things regarding my most recent service/repair issue involving a part that should never had gone bad on a 4 1/2-year-old vehicle.

I want to thank NW Hyundai's GM Gabriel and the Service Manager Luis for making things right. I never asked for a refund, partial or whole; I never requested any kind of compensation or anything. In short, I simply voiced my displeasure with something significant, and the team at NW Hyundai took care of the situation, something I confess I did not expect. Kudos to them for doing this!
Employees worked with
LM
LUIS MACHADO
GG
GILBERT GOMEZ
Verified Customer
Houston, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service- Oil Change
I arrived 10 minutes prior to my service appointment. I was greeted by a friendly serviceman. He explained what would be done and notified me when my car was ready.
George/A S., Service Manager from Northwest Hyundai responded on 02/28/2022 10:49 AM

Thank you very much for your feedback and for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
RB
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Randy B.
Houston, TX
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customer Verified Customer
10
Category: Service
Hyundai listened and acted--way to turn things around!
My initial review was directed at or more relevant not to the particular dealership, but to Hyundai Corp. itself. Of course, each dealership is a representation of its parent company, just as I am representative of the high school at which I teach and of the district as a whole. I say this because I am very pleased to say that the management at this dealership went above and beyond to rectify things regarding my most recent service/repair issue involving a part that should never had gone bad on a 4 1/2-year-old vehicle.

I want to thank NW Hyundai's GM Gabriel and the Service Manager Luis for making things right. I never asked for a refund, partial or whole; I never requested any kind of compensation or anything. In short, I simply voiced my displeasure with something significant, and the team at NW Hyundai took care of the situation, something I confess I did not expect. Kudos to them for doing this!
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/24/2022
Service Type: Maintenance
0
Category: Service
A part that should not break down in only 4 years did just that
Quite simply, I felt deceived by both the dealership and Hyundai itself when it comes to the warranty I was promised when I bought the car and when it comes to an item on the car that should NEVER have failed at 4.5 years of age! I had to pay $1200 out of pocket for a repair of a part of the car that should never have had to be replaced in the first place! I'm not dissatisfied with the quality of the service repair; rather, I'm ticked off by the very fact that I had to GET this particular repair in the first place! So much for my original 10-year, 100,000 mile "bumper-to-bumper" warranty I was promise when I bought my 2017 Santa Fe Limited Ultimate in spring 2017. Since then I've had to have a handful of things repaired or replaced, paying 100% for all such repairs, including a part on the car that should in no way stop working on a vehicle that is only 4.5 years old with 65,000 miles!

How convenient that I was told my warranty was actually "5 years or 60,000 miles." What a crock! I chose the Hyundai in spring 2017 over a Honda Pilot and a Chevy Traverse because of the Hyundai's 10-year/100,000 mile warranty.
GABRIEL D. from Northwest Hyundai responded on 02/25/2022 06:04 AM

Hello Randy,

My name is Gabriel Deluc. I'm the general manager with Northwest Hyundai. I'm sorry to hear about the unexpected out of pocket repair on your 2017 Santa Fe. The customer service we provide and your total and complete satisfaction are the metrics by which we judge our success. It seems as though my team and I could've done a much better job in this instance. Your service advisor has called, texted, and emailed you in the hopes of resolving this matter. We'd love the opportunity to get back in your good graces and continue to be your repair facility of choice. I'd like to make myself available to you as well. Please contact Luis or myself anytime and I assure you that we will bend over backwards to earn your total and complete satisfaction. Thank you for your consideration, Randy.

All the best,
Gabriel Deluc

General Manager | Northwest Hyundai
19300 Northwest Fwy, Houston, TX 77065
w: www.northwesthyundai.com
e: gabriel@northwesthyundai.com
o: 281.894.5200
c: 323.404.1420

Employees worked with
LM
LUIS MACHADO
GG
GILBERT GOMEZ
WW
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Will W.
Houston, TX
2022 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly staff, great experience
Everyone was very friendly and welcoming. They completed the work on my vehicle within the promised time. I would recommend this dealership to anyone looking for old fashioned quality customer service.
George/A S., Service Manager from Northwest Hyundai responded on 02/18/2022 05:44 PM

Will, 

Thank you very much for your feedback, and for being part of the Northwest Hyundai family.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223 g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
SW
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Scott W.
Houston, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Great service, dated facility
The team at Northwest Hyundai are great but the facility is extremely dated. Compared to newer Hyundai dealerships I’ve been to in California and Florida, this one is embarrassing.
George/A S., Service Manager from Northwest Hyundai responded on 02/18/2022 05:42 PM

Scott, 

Thank you so much for your feedback, we appreciate your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223 g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
SM
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Sondra M.
Cypress, TX
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
fixed my problems
were very nice and respectful and did a good repair
George/A S., Service Manager from Northwest Hyundai responded on 02/10/2022 10:39 AM

Sondra, 

Thank you so much for your business and I'm glad to that you had a great experience with our service department.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
GG
GILBERT GOMEZ
PG
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Patrick G.
Houston, TX
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Oil Change
Easy and prompt.
George/A S., Service Manager from Northwest Hyundai responded on 01/26/2022 01:47 PM

Patrick, 

Thank you very much for you feedback and for choosing Northwest Hyundai for your service needs.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
LV
LLAMARIS VAZQUEZ
JB
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Jose B.
Houston, TX
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customer Verified Customer
10
Category: Service
Manager cares!
George Sanchez took care of my issues and provided an excellent customer service! Thank you
Employees worked with
LM
LUIS MACHADO
BP
BLAS PICARDI
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