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SureCritic / Hyundai Dealer / Northwest Hyundai / LUIS MACHADO
LM

LUIS MACHADO

Northwest Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(28 reviews)
73

Reviews of LUIS MACHADO

CD
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Christine D.
Houston, TX
2020 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/06/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Horrible customer service
Terrible customer service
George/A S., Service Manager from Northwest Hyundai responded on 03/07/2022 08:06 AM

Christine, 

I'm so sorry that you had less than a great experience with us.  I would like to set some time to speak with you to be able to get more information on your last service visit.  Please feel free to contact me on my information listed below, because I would like to get all the information I can, so I can know what I need to work on with my service team.  

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
RB
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Randy B.
Houston, TX
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customer Verified Customer
10
Category: Service
Hyundai listened and acted--way to turn things around!
My initial review was directed at or more relevant not to the particular dealership, but to Hyundai Corp. itself. Of course, each dealership is a representation of its parent company, just as I am representative of the high school at which I teach and of the district as a whole. I say this because I am very pleased to say that the management at this dealership went above and beyond to rectify things regarding my most recent service/repair issue involving a part that should never had gone bad on a 4 1/2-year-old vehicle.

I want to thank NW Hyundai's GM Gabriel and the Service Manager Luis for making things right. I never asked for a refund, partial or whole; I never requested any kind of compensation or anything. In short, I simply voiced my displeasure with something significant, and the team at NW Hyundai took care of the situation, something I confess I did not expect. Kudos to them for doing this!
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/24/2022
Service Type: Maintenance
0
Category: Service
A part that should not break down in only 4 years did just that
Quite simply, I felt deceived by both the dealership and Hyundai itself when it comes to the warranty I was promised when I bought the car and when it comes to an item on the car that should NEVER have failed at 4.5 years of age! I had to pay $1200 out of pocket for a repair of a part of the car that should never have had to be replaced in the first place! I'm not dissatisfied with the quality of the service repair; rather, I'm ticked off by the very fact that I had to GET this particular repair in the first place! So much for my original 10-year, 100,000 mile "bumper-to-bumper" warranty I was promise when I bought my 2017 Santa Fe Limited Ultimate in spring 2017. Since then I've had to have a handful of things repaired or replaced, paying 100% for all such repairs, including a part on the car that should in no way stop working on a vehicle that is only 4.5 years old with 65,000 miles!

How convenient that I was told my warranty was actually "5 years or 60,000 miles." What a crock! I chose the Hyundai in spring 2017 over a Honda Pilot and a Chevy Traverse because of the Hyundai's 10-year/100,000 mile warranty.
GABRIEL D. from Northwest Hyundai responded on 02/25/2022 06:04 AM

Hello Randy,

My name is Gabriel Deluc. I'm the general manager with Northwest Hyundai. I'm sorry to hear about the unexpected out of pocket repair on your 2017 Santa Fe. The customer service we provide and your total and complete satisfaction are the metrics by which we judge our success. It seems as though my team and I could've done a much better job in this instance. Your service advisor has called, texted, and emailed you in the hopes of resolving this matter. We'd love the opportunity to get back in your good graces and continue to be your repair facility of choice. I'd like to make myself available to you as well. Please contact Luis or myself anytime and I assure you that we will bend over backwards to earn your total and complete satisfaction. Thank you for your consideration, Randy.

All the best,
Gabriel Deluc

General Manager | Northwest Hyundai
19300 Northwest Fwy, Houston, TX 77065
w: www.northwesthyundai.com
e: gabriel@northwesthyundai.com
o: 281.894.5200
c: 323.404.1420

Employees worked with
LM
LUIS MACHADO
GG
GILBERT GOMEZ
JB
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Jose B.
Houston, TX
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customer Verified Customer
10
Category: Service
Manager cares!
George Sanchez took care of my issues and provided an excellent customer service! Thank you
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/20/2022
Service Type: Repair
0
Category: Service
Needs improvement!
Make sure to get explanation on pricing ( labor hours and parts) before authorizing them to work on your vehicle as well as communication when is ready!
George/A S., Service Manager from Northwest Hyundai responded on 01/20/2022 10:00 AM

Jose, 

Good morning, I'm so sorry that you had to go through this, let me look into this for and I will be contacting you shortly, once again thank you for choosing Northwest Hyundai to service your vehicle.

George A. Sanchez Northwest Hyundai Service Director Ph. 281-664-6223 g.sanchez@northwesthyundai.com Semper Fi
Employees worked with
LM
LUIS MACHADO
BP
BLAS PICARDI
Verified Customer
Canyon Lake, TX
2021 Hyundai Kona
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/03/2021
Service Type: Maintenance
verified customer Verified Customer
3
Category: Service
Love Hyundai but disappointed with this location
I called to schedule an appointment about a week ahead. I stated I had a new vehicle, I had been to this location before with my previous Hyundai but moved. Unfortunately the service was not as excellent as I remembered. My vehicle maintenance gets inputted and updated in blue link. They asked me what needed to be done, I stated, "definitely an oil change but likely more as my miles are getting higher". They asked for my phone number and email and scheduled my appt. Upon arrival I was informed it was just an oil change I needed. The oil change took roughly 75 min. No one updated me. I got the text it was being worked on but no update after that. I had to go check the status of the vehicle after an hour . It was ready. Only an oil change was performed, which 75 min seems extreme for an oil change. They did however also give me a quick exterior wash which I'll account for 10-15 min max. 250 miles on the road and my vehicle notifies me "service is due". I access my bluelink and it tells me I need an oil change and tire rotation. The notification concerned me because I was worried my vehicle might be leaking oil therefore triggering the notification. I could not get service during a holiday week out of state. I was frustrated. I've had to have my vehicle serviced in other states as well and the other locations despite being out of state knew exactly what my vehicle needed and performed all tasks in 40 minutes. Plus they updated the information into blue link. They even followed up on my service. I didn't get either from this location. I used to love this dealership and was sad to move away from it, but they aren't the same anymore. Now I need to schedule another appt, almost two weeks later.
George/A S., Service Manager from Northwest Hyundai responded on 12/07/2021 08:51 AM

I'm sorry to hear about you last visit here with us, and that your maintenance reminder on blue link, because that is a step we take.  If you had to pay for another oil change, please let me know, because you shouldn't have to pay for another oil change.  If I can do anything for you please feel free to contact me.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
LV
LLAMARIS VAZQUEZ
Verified Customer
Houston, TX
2022 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customer Verified Customer
10
Category: Service
Cambio de aceite
Excelente personal muy atentos con el servicio
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/06/2021
Service Type: Maintenance
8
Category: Service
Mantenimiento
Debería haber una app para revisar cada uno de los puntos que se les hizo manteniendo y deberían lavar los autos al devolver los
George/A S., Service Manager from Northwest Hyundai responded on 12/07/2021 08:37 AM

I'm so sorry, but we're in the middle switching systems and we will soon have that feature were you can choose what services you want to do or not do.  If I can do anything for you please feel free to contact me.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
LV
LLAMARIS VAZQUEZ
CS
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Crystal S.
Katy, TX
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/27/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Fairly smooth maintenance experience overall
Having scheduled a routine oil change and recall assessment, the expected wait time was at least a couple of hours. It was surprising to learn how long the visit had actually taken when an update arrived about additional recalls being assessed and acted upon. The overall effort was appreciated even if the confinement to the waiting area was lengthier … the service staff were also very thorough with explanations and other details, after-the-fact.
George/A S., Service Manager from Northwest Hyundai responded on 12/28/2021 12:42 PM

Crystal, 

Thank you very much for feedback, and I do apologize about the wait, I will speak to your service advisor to make sure they update their customers a little more.  If I can do anything please feel free to contact me.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SR
STEPHEN REDDIX
LM
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Laurie M.
Houston, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai service Hwy 290
Facility was under construction so entrance was hard to maneuver and parking in service area was crowded. But everyone was super nice and my wait was not long at all. I will choose this location over Katy Freeway any day!!
Employees worked with
LM
LUIS MACHADO
AC
ANTHONY CSOMBOK
Verified Customer
Houston, TX
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome Service! Oil Change
Everything was proficient, quick, and everyone was so nice. Just as when I bought my car. Thank you!!!
George/A S., Service Manager from Northwest Hyundai responded on 03/30/2022 09:48 AM

Thank you so much for your feedback and your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
EI
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Emma I.
Houston, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
The oil change was done within one hour OMG!!! so happy always efficient thumbs up!!!
George/A S., Service Manager from Northwest Hyundai responded on 03/30/2022 09:45 AM

Emma, 

Thank you very much for your feedback and for being a loyal customer of ours.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
Verified Customer
Houston, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Mantenimiento de Tucson
Buen servicio
George/A S., Service Manager from Northwest Hyundai responded on 03/30/2022 09:14 AM

Thank you very much for your feedback and for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
BP
BLAS PICARDI
Verified Customer
Houston, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change/tire rotation
My car was done in an hour
George/A S., Service Manager from Northwest Hyundai responded on 03/30/2022 09:11 AM

Thank you so much for your feedback and your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
DP
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David P.
Houston, TX
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great Service
Great service from the service department. Friendly, courteous, knowledgeable service staff.
George/A S., Service Manager from Northwest Hyundai responded on 03/22/2022 07:10 AM

David, 

Thank you so much for your feedback, and for being part of the Northwest family.  

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
Verified Customer
Houston, TX
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
2021 Santa Fe limited oil change and multi point inspection
This is my second Santa Fe and have always trusted Hub Hyundai with both cars.
George/A S., Service Manager from Northwest Hyundai responded on 03/15/2022 05:25 AM

Thank you very much for your business and for your feedback.

George A. Sanchez Northwest Hyundai Service Director Ph. 281-664-6223 g.sanchez@northwesthyundai.com Semper Fi
Employees worked with
LM
LUIS MACHADO
SR
STEPHEN REDDIX
Verified Customer
Baytown, TX
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great company
Everything was great.
George/A S., Service Manager from Northwest Hyundai responded on 03/14/2022 06:23 AM

Thank you very much for feedback and for choosing Northwest Hyundai for your service needs.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
CM
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Cyrus M.
Katy, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I went in for door handle recall
The service is outstanding. George makes sure all customers receive great service. Paul and Luis provide great, professional customer services
George/A S., Service Manager from Northwest Hyundai responded on 03/07/2022 07:13 AM

Cyrus,

Thank you so much for your kind words, and that you for being a loyal customer.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
JS
JOHN SPARKS
BS
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Brian S.
Houston, TX
2022 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
First Oil Change 3750 service
Luis was thorough and provided great information regarding my car and future service appointments.
George/A S., Service Manager from Northwest Hyundai responded on 03/04/2022 02:05 PM

Brian, 

Thank you very much for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
BD
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Brenda D.
Hockley, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Routine maintenance
I am consistently impressed when taking my Santa Fe to the dealership for routine maintenance, repairs or warranty work.
George/A S., Service Manager from Northwest Hyundai responded on 03/01/2022 06:11 AM

Brenda, 

Thank you very much for your feedback and we appreciate your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SR
STEPHEN REDDIX
RB
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Randy B.
Houston, TX
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customer Verified Customer
10
Category: Service
Hyundai listened and acted--way to turn things around!
My initial review was directed at or more relevant not to the particular dealership, but to Hyundai Corp. itself. Of course, each dealership is a representation of its parent company, just as I am representative of the high school at which I teach and of the district as a whole. I say this because I am very pleased to say that the management at this dealership went above and beyond to rectify things regarding my most recent service/repair issue involving a part that should never had gone bad on a 4 1/2-year-old vehicle.

I want to thank NW Hyundai's GM Gabriel and the Service Manager Luis for making things right. I never asked for a refund, partial or whole; I never requested any kind of compensation or anything. In short, I simply voiced my displeasure with something significant, and the team at NW Hyundai took care of the situation, something I confess I did not expect. Kudos to them for doing this!
Employees worked with
LM
LUIS MACHADO
GG
GILBERT GOMEZ
Verified Customer
Houston, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service- Oil Change
I arrived 10 minutes prior to my service appointment. I was greeted by a friendly serviceman. He explained what would be done and notified me when my car was ready.
George/A S., Service Manager from Northwest Hyundai responded on 02/28/2022 10:49 AM

Thank you very much for your feedback and for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
WW
gravatar
Will W.
Houston, TX
2022 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly staff, great experience
Everyone was very friendly and welcoming. They completed the work on my vehicle within the promised time. I would recommend this dealership to anyone looking for old fashioned quality customer service.
George/A S., Service Manager from Northwest Hyundai responded on 02/18/2022 05:44 PM

Will, 

Thank you very much for your feedback, and for being part of the Northwest Hyundai family.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223 g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
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