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SureCritic / New Car Dealer / Vancouver Toyota / Lyxa Thach
LT

Lyxa Thach

Vancouver Toyota
Overall Rating
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
3.9
(7 reviews)
14

Reviews of Lyxa Thach

AB
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ANITA B.
East Wenatchee, WA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2023
verified customer Verified Customer
8
Thank y’all
I went in looking for a certain type of car and they found me one and I Love it. They were all very helpful and not overbearing. It was a pleasant experience. They have a great bunch of people.
Thank you
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 04/21/2023 10:36 AM

Anita" for your 5-star review! We are so glad that you had a pleasant experience and that you love your new car. We strive to provide excellent customer service and are delighted that we could help you find the perfect car. Thank you for choosing Vancouver Toyota!

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
LT
Lyxa Thach
WG
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WILLIAM G.
Vancouver, WA
Mitsubishi Outlander Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2022
verified customer Verified Customer
10
SPECIAL PEOPLE WHO STRIVE TO MAKE YOU FEEL LIKE FAMILY!
IT HAS BEEN 7 MONTHS NOW AND ALL OF THEM HAS NOT TOSSED IN THE TOWEL, OR GIVEN UP ON ME AND ALL THE ISSUES I AM HAVING TO DEAL WITH!

THANK EACH ONE OF YOU FOR JUST BEING YOU!!!
Kerrie K., Service Manager from Vancouver Toyota responded on 07/15/2022 12:13 PM

William, it is such a pleasure to continue to serve you and earn your business. We strive to treat you like the valued customer you are and love to hear that we continue to hit the mark. Thanks for your loyalty!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with
LT
Lyxa Thach
Verified Customer
Portland, OR
Toyota RAV4 Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2023
verified customer Verified Customer
9
Quick and Easy
Everyone was super helpful and made the buying process easy. I did find it odd that the car selection was mostly done online rather than roaming the lot to see what was out there.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 01/18/2023 04:50 PM

Hi, thank you for the review and sharing your experience. The car seletion at all Manufacturers 
is limited due to computer chip shortage going on for a few years now. We appreciate our 
customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
LT
Lyxa Thach
DT
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DAKOTA T.
Ridgefield, WA
Subaru BRZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/06/2022
verified customer Verified Customer
8
Easy and painless in a lighthearted environment
Set up a test drive, was met at the door and quickly helped by lyxa, once we got back talked about details and set it up. Could have drove it off first day! Easy process and cool people. Good first car buying experience
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 06/06/2022 03:32 PM

Hi Dakota, 
Thank you for the review of our Dealership and your 1st experience buying a car.
We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
LT
Lyxa Thach
Verified Customer
Vancouver, WA
Ford Fiesta
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/20/2022
verified customer Verified Customer
9
Definitely recommend this dealership
Everyone I worked with was very nice and helpful. The only reason I didn’t give it 5 stars is because there were a few customers that were not following the mask mandate, as well as one staff member (who I didn’t work with). When the person helping me asked them to wear masks after I mentioned it, they (the customers and the employee) gave me dirty looks every time I saw them after that.
David S. from Vancouver Toyota responded on 01/27/2022 03:09 PM

Hello,

Thank you for sharing your experience with us. We take our mask policy very seariously and are following up with all staff the importance of keeping our staff and guests safe and comfortable.

Sincerely,

David Sharshakov
Customer Service Representative
360 449 7637
Employees worked with
LT
Lyxa Thach
WG
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WILLIAM G.
Vancouver, WA
Kia Soul
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/20/2021
verified customer Verified Customer
5
DID NOT WANT TO HAVE TO GO SO DEEP INTO DEBT TO RESOLVE NEEDING DEPENDABLE TRANSPORTATION!
SERVICE REQUESTS HAVE BEEN MET WITH GREAT ANTICIPATION OF BEING ABLE TO PROVIDE AND COMPLETE!
IT IS JUST THF FINANCIAL BIND IT HAS NOW PLACED MY LIFE UNDER!
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 12/20/2021 06:19 PM

Hi William, 
I will have someone from our Sales Customer Relations get in contact with you 
to discuss your review.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
LT
Lyxa Thach
SC
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STEPHANIE C.
Vancouver, WA
Toyota Highlander
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/18/2022
verified customer Verified Customer
3
Okay experience but sticker price not honored
I saw a 2018 Toyota highlander with a sticker price of $30,122. After driving it I decided this was the one for me. When we got inside to start the paperwork the sales person said that it was mis proced and it was actually $39,000 and that a third party prices the vehicle and they would not honor it. Eventually the gave more for my trade in and an additional discount but I still feel like they should have honored the sticker price. I also have a picture to prove it and they still wouldn't honor it. I didn't want to have to go to the BBB but I don't feel it was right what they did. At the end of the day I got a vehicle that I love.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 06/20/2022 10:12 AM

Hi Stephanie, 
I will be having the Sales Manager look into your experience and contact you and discuss your experience. 
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
LT
Lyxa Thach
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