Business Solutions
SureCritic / New Car Dealer / Vancouver Toyota / Matthew Townsend
MT

Matthew Townsend

Vancouver Toyota
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(10 reviews)
90

Reviews of Matthew Townsend

LC
gravatar
LAURIE C.
Vancouver, WA
Toyota RAV4 HYBRID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2024
verified customer Verified Customer
10
Toy Rav4
Great experience. Everyone was helpful and nice to work with. Love our new RAV 4!
Kerrie K., Service Manager from Vancouver Toyota responded on 04/04/2024 02:05 PM

Thank you for sharing your positive experience, Laurie! We're thrilled to hear that our team provided helpful and friendly service. Enjoy your new RAV4, and if you have any questions in the future, don't hesitate to reach out. 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with
MT
Matthew Townsend
BB
gravatar
BETH B.
La Center, WA
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2023
verified customer Verified Customer
10
My experience! Excellent!
Excellent!
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/25/2023 10:25 AM

We're delighted to hear that you had an excellent experience with us at Vancouver Toyota, Beth! We strive to provide the best service and it's great to know that our efforts are appreciated.

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
MT
Matthew Townsend
Verified Customer
Vancouver, WA
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2023
verified customer Verified Customer
10
Bought a Certified Sienna
Matthew is the best!
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/01/2023 03:04 PM

Thank you so much for your kind words about Matthew! We strive to ensure our customers have the best experience possible, and it looks like we've achieved that with you. We'll make sure to pass along your positive review to him.

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
MT
Matthew Townsend
DS
gravatar
DENISE S.
Vancouver, WA
Toyota Venza
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2023
verified customer Verified Customer
10
Purchase of new car
Matt Townsend and Nate in finance were personable, knowledgeable, and gracious.
Kerrie K., Service Manager from Vancouver Toyota responded on 10/23/2023 11:40 AM

Thank you so much for your great review, Denise! We are thrilled that you had an enjoyable experience working with Matt and Nate. We are proud of our team and strive to ensure that our customers are well taken care of and that their questions are answered. We appreciate your business and look forward to serving you again in the future.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with
MT
Matthew Townsend
NN
Nate Needham
TM
gravatar
TODD M.
Kalama, WA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2023
verified customer Verified Customer
10
Very easy and relaxing
I had a very good experience with Matt and Mike both.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 07/29/2023 04:12 PM

Thank you so much for your kind words, Todd! We are so pleased to know that our team here at Vancouver Toyota was able to provide you with a great experience. We value our customers and appreciate your feedback.

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
MT
Matthew Townsend
JW
gravatar
JACK W.
Vancouver, WA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2023
verified customer Verified Customer
10
Buying a new car
We had an excellent experience picking up our new Rav4 that we had ordered and were waiting for to arrive. Matthew Townsend is a highly knowledgeable and skilled salesman. He patiently walked us through all the necessary steps to inspect and test drive our new car, and then Joe Meusec guided us through the rather long process of signing all the paperwork and payment procedure. We've dealt with Vancouver Toyota for 12 years and find all the staff very courteous and competent, a pleasure to work with, no matter what department. Highly recommend them. The bottom line: Toyota vehicles are unbeatable for quality and reliability, which is why we stick with them, year after year.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 01/30/2023 04:40 PM

Hi Jack, Thank you for sharing your experience working with Matt and Joe in our Sales Department. We thank you for your 12 years of Loyalty.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
MT
Matthew Townsend
SE
gravatar
SHANNA E.
Gresham, OR
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2022
verified customer Verified Customer
10
Great customer service
We had such a great experience at McCord’s Toyota! Matthew in sales and Nate in finance were so kind and wonderful to do business with! It made the process of buying our vehicle so easy and no stressful.
David S. from Vancouver Toyota responded on 12/24/2022 09:32 AM

Hello Shanna, 

Thank you for sharing your recent service experience with us! We appreciate all of our customers here at McCords Vancouver Toyota.

Sincerely,

David Sharshakov
Customer Service Representative
360 449 7637
Employees worked with
MT
Matthew Townsend
NN
Nate Needham
ZP
gravatar
ZACHARIAH P.
Vancouver, WA
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2022
verified customer Verified Customer
10
Best car buying experience ever!
Matthew (Sales) and Emily (Finance) were fantastic. Everyone was super nice and very professional and I had my new 4Runner straight off the ship from Japan in no time.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 10/10/2022 09:55 AM

Hi, 
Thank you for sharing your experience working with Matthew and Emily in our Sales Department. 
We appreciate our customers here at McCord's Vancouver Toyota. Enjoy your new 4 Runner!!!
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
EG
Emily Gribben
MT
Matthew Townsend
DB
gravatar
DOUGLAS B.
Vancouver, WA
Toyota Venza
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/27/2022
verified customer Verified Customer
8
Douglas B
Matthew was easy to work with. Very helpful with my leasing and operating my new Venza, which I am very happy with.
Was disappointed with my trade in value. It was $2.000 to 2,500 less than KKB suggested for the pristine condition and the low mileage (3,000) of my 2021 Camry. It was “lot ready” and listed at $39,000.
I took the deal because I waited quite awhile for my Venza, not because I thought it was a good deal.
Also I would like to understand the lease document a little better. This is my second lease with Toyota Financial and I was just as confused.
Having said that I am very happy with my Venza and my experience with Mathew.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 06/27/2022 10:18 AM

Hi Douglas, 
Thank you for sharing your experience and we appreciate your feedback, this helps us to improve our customers experience. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
MT
Matthew Townsend
Verified Customer
Gladstone, OR
Toyota Tacoma 2WD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
verified customer Verified Customer
10
Purchase experience and helpfulness
Matt did a great job at explaining different trim levels, options, accessories during the initial reservation process. And was just as good once we picked up our truck expalong all the buttons and technology
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 04/04/2022 04:51 PM

Thank you for sharing your experience working with Matt in our Sales. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
MT
Matthew Townsend
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.