MARK A ATWOOD

Good Morning,
     I would like to call and follow up about your service expedience with us.

Thank you,

Good Evening,
     I would like to review what happened on your service visit with us and contact you. Is there a good time to reach out to you this week?

Thank you,

Hello,
    Thank you for the opportunity to get your concerns resolved.  Please let us know if you have any questions.

Thank you,

Good Afternoon,
    
     Thank you for your feedback, I have reviewed your work order and i think there is a misunderstanding on your invoice. Your tire rotation was 19.95 and you also had a cooling system service done for 46.20. Please feel free to contact me if you would like to go over this concern further.

Thank you,

Hello,

    I will review your invoice and be contacting you to go over your feedback.

 Thank you,

Thank you for the opportunity to get this corrected.


 Thank you,

Good Afternoon,

     Thank you for your feedback, I understand the frustration that is going on with your Tucson. I am working with Hyundai Motor America on your case. 
     I will also talk with them about the concerns and resolutions that you have provided in your email. 
    Please feel free to contact me directly if you have any questions.

Thank you,

Hello,

      I would like to contact you on Monday to follow up with your concerns.  

Good Morning,

       When would be a good time to contact you? I did receive your message about it being hard for you to get a call at work.  
       I have gone over your service work orders and wanted to go over them with you as well. On your last visit with the noise on cold start up, That was why there was extra time on looking at your car , we could not listen for a noise that occurs on cold start up while the motor was warm. I would like the opportunity to go over your concerns with you.

Thank you,

Good evening,

     I will review your work order on Monday and be in contact with you.  I understand your frustration with needing a major repair. 

Thank you,

Good Morning,
 
       I have reviewed your work order and would like More information from you about your review. 
    
You had brought your car in for us to check out the noise coming from the engine, your advisor explained the check out fee and you had let him know it was worse after the car had sat for some time. 

I would also like to go over your comment about having completed the routine maintenance, this was only the second time we have seen your car in our service department, we have no way of knowing what has been completed on your car as far as maintenance and your car does have 131,000 miles on it. You can contact Hyundai Motor America if you would like to see what they are willing to do for you.  

Please feel free to contact me personally if you would like to go over your work order or if you have any questions that I can help with on contacting Hyundai.

Thank you,

Hello,

    Thank you for your feedback on your recent service visit. I will follow up with your tech and advisor. I would like to follow up with you on Monday. 


 Thank you,

Hello,
     After reviewing the tech notes and the test results he performed. He could not duplicate the concern. All of the test results for your systems came back normal and no history codes were stored in the system. Please feel free to contact me directly if I can answer any other questions that you may have.


Thank you,

Good Afternoon,
       Thank you for your feedback about your service experience. Is there a time we could reach out to you about getting your vehicle back in to get your concerns looked at? Normally on a replacement motor we suggest 1500 to 2000 miles and then doing an oil change.

Thank you,

Good Afternoon,
      Thank you for your feedback. I am looking into why there was a delay in getting the tires here ahead of your appointment. We apologize for the delay that you experienced while in for service. I will also follow up with your advisor on the time frame for completion that you were told.
Please feel free to contact me if you have any concerns that I can address.

Thank you,

Good Evening,
  
       Thank you for your feedback about your service experience, I would like to review your work order with the tech and the advisor on Friday morning and contact you to go over your concerns. What would be a good time on Friday for me to contact you?

Thank you,

Hello,
    Thank you for the opportunity to get your concerns corrected.

Thank you,

Good evening,
 
     Thank you for your business and for your feedback about your service experience. I will follow up with your advisor on Monday and would like to contact you one I have all your paperwork to go over your concerns. 

 Thank you,

Good Afternoon,
   
       Thank you for your feedback, I will follow up with your advisor about your concerns.  I will also follow up with Hyundai about your call with them about warranty coverage. Hyundai sets what parts are covered for the warranty not us at the dealer. 

      Please feel free to contact me directly if you have any questions.

Thank you, 

Good Morning,
     Thank you for your review of our service department and team. We appreciate your business and value your feedback. I apologize for how you felt you were treated, I will follow up with our cashiers to get this concern corrected.
     Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Thank you for taking the time to provide us with your feedback. Please feel free to contact me and we can go over your concerns and the charges that you encored.


Thank you,

Good afternoon,
   Thank you for your business and for providing us with your feedback. We apologize for the delay in completing your service in the time that was estimated. I will follow up with your advisor about the concerns that you have. 

 Thank you,

Good Morning,
     Thank you for your feedback. I apologize for the delay in getting your car completed. The parts shortage that we are experiencing is unlike anything we have experienced before. Please feel free to contact me if I can help with any concerns that you have.

Thank you,

Good Morning,
    Thank you for the opportunity to go over your concerns and help with the resolution with them. Please feel free to contact me if I can help with any concerns that you have.

Thank you,

Good Afternoon,
     Thank you for the opportunity to go over your survey. We appreciate your time and your feedback.

Thank you,

Good Morning,

 Thank you for your business and for providing us with your feedback. We apologize for the delay that you experienced. I would like to follow up with you after I review your work order with the advisor that you had. 

 Thank you,

Good Afternoon,
   
       Is there a good time I could reach out to you and go over your service experience with us? 

Thank you,

Good Afternoon,

     Thank you for your feedback. I would like to follow up with you about your concern. We apologize for the delay in the  completion of the recall. Is there a good time that I could contact you? 

Thank you,

Thank you for the opportunity to get your concerns addressed.