MA

MATT AUSTIN

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

KE
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Ketris E.
Bessemer, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
verified customer Verified Customer
9
Category: Service
Customer Service
Great atmosphere, amenities & snacks while cars are being serviced! I recommend this location for car purchasing & servicing. Go Tameron Hyundai Hwy 31!!!

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2022
Service Type: Repair
8
Category: Service
Hyundai
Great atmosphere, amenities & snacks while cars are being serviced! I recommend this location for car purchasing & servicing. Go Tameron Hyundai Hwy 31!!!
JOE B., Service Manager from Tameron Hyundai responded on 03/03/2022 03:57 AM

Thank you for choosing Tameron Hyundai for your vehicle service needs. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with

AH
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Amy H.
Birmingham, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customer Verified Customer
10
Category: Service
First time visit at Tamaron Hyuandi
it was a great experience for the first time going, I will definitely be back for service on my vehicle, My service advisor Matt Austin was great

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2022
Service Type: Maintenance
7
Category: Service
First time visit at Tamaron Hyuandi
It was a great experience for the first time going, I will definitely be back, for the service on my vehicle. My service advisor Matt Austin was great
MATTHEW A. from Tameron Hyundai responded on 02/09/2022 06:34 AM

Amy, thanks for your kind words and good review. I appreciate your willingness to re-score us at a 5 star. Please let me know if there is anything I can do for you.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Employees worked with

NB
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Nicholas B.
Fultondale, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
verified customer Verified Customer
10
Category: Service
Service
The service and the staff were great. Matthew Austin was my service advisor. He was very knowledgeable and explained everything very well. He made me feel comfortable with every decision I had to make on the service of my car. Would definitely recommend him to anyone.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2022
Service Type: Maintenance
8
Category: Service
Service
My visit here was very pleasant. The staff was nice an very knowledgeable. Good amenities to keep you comfortable during your visit.
JOE B., Service Manager from Tameron Hyundai responded on 01/17/2022 06:14 AM

Thank you for the feedback Nicholas. 

Joe Bajalia
Service Manager
Tameron Hyundai
MATTHEW A. from Tameron Hyundai responded on 01/17/2022 02:17 PM

Thanks for taking the time to re-score your survey. I appreciate you and your business.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

MATTHEW A. from Tameron Hyundai responded on 01/18/2022 09:05 AM

Thanks again for your kind words Nicholas. Please do not hesitate to give me a call if I can help you in any way. 

Thanks
Matthew Austin
Assistant Service Manager
205-314-0311

Employees worked with

MB
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Mary B.
Mountain Brook, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
verified customer Verified Customer
10
Category: Service
Good response
My concerns were addressed.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/10/2021
Service Type: Maintenance
3
Category: Service
Unacceptable
The job was simple but wasn’t done right
JOE B., Service Manager from Tameron Hyundai responded on 10/10/2021 08:55 AM

Mary
We will contact you first thing Monday to get this resolved  for you. 

Joe Bajalia
Service Manager
Tameron Hyundai
MATTHEW A. from Tameron Hyundai responded on 10/13/2021 03:12 PM

Thank you for speaking with me today. I appreciate your willingness to re-score your survey, and your business. Please do not hesitate to call or text if there is anything else we can do for you Mary.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311


Verified Customer
Alabama
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
verified customer Verified Customer
Category: Service
Recall work completed and overall good experience
We just moved to Birmingham so we didn't have an existing relationship with Tameron Hyundai. We came in for recall work, and they identified additional items that needed our attention. Everything was completed within the day and communication was good. Overall, we would recommend.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/13/2021
Service Type: Repair
Category: Service
Recall work
Good service. Went in for recall work and ended up having a few other items tended to based on their recommendations.
Recommended
MATTHEW A. from Tameron Hyundai responded on 04/13/2021 03:19 PM

Thanks for the kind words and great survey. I also appreciate you given us the chance to service your car. Thanks for deciding to give us a 5 start survey. I have resent that to your email. I look forward to seeing you for your service on your next visit.

Thanks,
Matt Austin
Assistant Service Manager
Tameron Hyundai
205-314-0311

JOE B., Service Manager from Tameron Hyundai responded on 04/14/2021 04:34 AM

Thank you for the survey. We look forward to your next visit with us.

Joe Bajalia
Service Manager
Tameron Hyundai

TG
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Thomas G.
Wilsonville, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2021
verified customer Verified Customer
Category: Service
lets have a do-over
miscommunications can cause so many problems. once everyone is on the same page, things work out nicely.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/22/2021
Service Type: Maintenance
Category: Service
Review of Tameron Hyundai dealership
Review written, Google would not accept review.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/25/2021 01:16 PM

Mr. Greenough

Hyundai has not supplied the dealers with the parts to perform the recall juts yet. Currently there is no remedy for the 195 on your vehicle as we stated. This is not a dealership issue but a manufacture issue. The survey is a direct reflection of the dealership at time of visit. I hope you can re score us with a five star , seeing how the issue is not with the dealership.The manufacturer sends correspondence to the customer in regards to any and all re calls as soon as possible whether or not the dealership has parts or not.

Joe Bajalia
Service Manager
Tameron Hyundai
MATTHEW A. from Tameron Hyundai responded on 01/26/2021 01:32 PM

Thanks for re-scoring the survey for us Thomas. Please let me know if there is anything I can do for you.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Employees worked with

BH
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Brenda H.
Shelby, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020
verified customer Verified Customer
Category: Service
Communication resolved issues
I was contacted by Mr. Matt Austin, Asst. Service Manager. Mr. Austin and I discussed my concerns in depth and was very good communicating and resolving my problem areas. He was very nice and I felt it was time well spent. They do care about customer satisfaction! Thank you Mr. Austin!

I am responding as the husband of Brenda and made the original comments.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/23/2020
Service Type: Maintenance
Category: Service
Service tipoff
Second time I have reviewed and nobody bothered to call me. I have been underwhelmed by the service and especially the cost or need for fuel injector cleaning. At 26K miles, it is a highly excessive
Not Recommended
MATTHEW A. from Tameron Hyundai responded on 12/23/2020 01:34 PM

Chuck, thank you for taking some time out of your day to discuss your survey and the servicing of your car. It was truly a pleasure talking with you. I look forward to working with you and your wife in the future. I would also like to thank you for agreeing to re-score our survey. I hope you and your wife have a Merry Christmas and a Happy New Year. 

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

MATTHEW A. from Tameron Hyundai responded on 12/23/2020 02:57 PM

Thanks again! 

Matt Austin
Assistant Service Manager

Employees worked with

LH
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Lorraine H.
Birmingham, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
verified customer Verified Customer
Category: Service
GREAT EXPERIENCE
Mr Austin is very professional, personable and pleasure to work with.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/12/2020
Service Type: Maintenance
Category: Service
Blown
Acceptable
Recommended
MATTHEW A. from Tameron Hyundai responded on 02/12/2020 03:27 PM

Thank you for your business and feedback. I have always appreciated you and your wife as customers and look forward to helping you with your car needs in the future. Thank you for taking the time to perform a rescore of your survey. Please feel free to call me if there is anything you need.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

MATTHEW A. from Tameron Hyundai responded on 02/13/2020 05:27 AM

Thanks for taking the time to re-score your survey. We appreciate your business and look forward to being able to help you in the future.

Thanks,
Matt Austin
Assistant Service Manager


BS
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Barbara S.
Bessemer, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
verified customer Verified Customer
Category: Service
Never had a problem before I choose to forgive and forget
Thank you for reaching out to me I understand that sometimes things go wrong you’ve always given good service and I appreciate your service I choose to continue to do business with you and your team
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/24/2019
Service Type: Repair
Category: Service
Treat everyone the same and tell the truth
Service this time around was poor and it shouldn’t have been shuttle service needs to dropped or replaced
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 09/25/2019 05:44 AM

Mrs Starks

We apologize for the poor shuttle service. We have tried contacting you several times to better understand what occurred. We strive to provide five star service , so your feedback is greatly appreciated. 

Joe Bajalia
Service Manager
Tameron Hyundai

MS
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Mary S.
Mc Calla, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
verified customer Verified Customer
Category: Service
Prompt response.
Very quick response to issues. Great service.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/11/2018
Service Type: Repair
Category: Service
Good service but poor communication.
Although the service here is excellent there needs to be far better record keeping and communication with customers.
Recommended
JENI S. from Tameron Hyundai responded on 06/13/2018 08:28 AM

Thank you for taking the time to fill out our survey.  We always appreciate the feed back and use it to better our service to our customers.  
I tried to reach out to you and left you a message.  I am looking forward to discussing your recent service, so that I can know exactly what happened and fix it for the future.

If you ever have any other questions or concerns, please do not hesitate to contact me at any time.

Sincerely, 

Jeni Short
Tameron Hyundai Service
205-314-0323

JENI S. from Tameron Hyundai responded on 06/15/2018 08:53 AM

Thank you for taking the time to fill out our survey.  We always value our customers feed back and we appreciate the 5 star rating.

If you ever have any questions, please contact us at any time.

Sincerely, 
Jeni Short
Tameron Hyundai Service

Employees worked with

RM
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Rita M.
Cottondale, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
verified customer Verified Customer
Category: Service
In lieu of service issue, Joe Bajalia, Service Mgr., has informed us that he will be returning the diagnostic fee of $119.50
We will see how it goes. If Tameron follows thru then I would consider recommending , otherwise I would be very hesitant. will give them benefit of doubt.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2018
Service Type: Maintenance
Category: Service
Service department looking for an easy out
Please refer to previous responses
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/28/2018 12:41 PM

Mr. Meade

It was nice speaking to you today. I appreciate the feedback because it helps me better serve my customer's. I apologize for not properly diagnosing your vehicle and repairing it. It is unfortunate that our technicians make mistakes at times and when that happens Tameron will always do what is wright by our customers. I hope this isolated incident will not keep you from visiting our store again. If you have any questions feel free to reach out to me at any time.

Joe Bajalia
Service Manager
Tameron Hyundai
JOE B., Service Manager from Tameron Hyundai responded on 03/28/2018 01:41 PM

I geatly appeciate the Re Score on the survey Rita . Feel free to reach out to me at any time if you have any questions at all.

Sincerely

Joe Bajalia
Service Manager
Tameron Hyundai

Verified Customer
Pelham, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
verified customer Verified Customer
Category: Service
Resolved Issue
Walt reached out to me regarding my recent visit which was greatly appreciated and helped to get the needed services scheduled.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/19/2017
Service Type: Repair
Category: Service
Oil change
Needs better communication
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/20/2017 12:05 PM

I Apologize for the poor communication. We will be reaching out to you shortly to better understand what happened so that we make sure you get five star service from us.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with

EJ
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Elizabeth J.
Pelham, AL
2013 Hyundai Santa Fe S
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2017
verified customer Verified Customer
Category: Service
Repaired
The car was towed in due to a major problem. It was repaired but the auto still smelled like oil.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/03/2017
Service Type: Repair
Category: Service
Fixed but ....
It seems the car had a recall on it that I never received and caused this problem. I also had 3 other recalls on the Santa Fe so I traded it in and got a Ford!!!!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/04/2017 06:10 AM

Elizabeth

The survey is a direct reflection of your service experience. Could you rescore us based on your visit.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with

PW
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Paul W.
Gallatin, TN
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2017
verified customer Verified Customer
Category: Service
They do try
It is a least refreshing to know they follow up with people.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/22/2017
Service Type: Maintenance
Category: Service
It's the little things that matter.
Don't like having to go back the next day.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/23/2017 12:53 PM

Sorry for any inconvenience we have caused Mr. Wilkin. I will be sure to have a meeting with out staff to make sure they are correctly following there processes.

Joe Bajalia
Service Manager
Tameron Hyundai
JOE B., Service Manager from Tameron Hyundai responded on 08/24/2017 06:21 AM

Thank you for the Rescore on the survey Mr. Wilkin.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with

Verified Customer
Vestavia Hills, AL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2017
verified customer Verified Customer
Category: Service
Good service
Good management. Came in with a problem and they solved it and provided great service
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/10/2017
Service Type: Repair
Category: Service
Bad experience
Went to change the oil and it started leaking. The service provider was rude as well.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/11/2017 11:11 AM

I apologize for the poor service you received. You have been a long time customer of ours and i hope this incident will not keep you from coming back to us. I don't think you have had any other issues with us. Please give us another opportunities to redeem ourselves. I will resend you another survey to fill out. Please ask for me at your next visit so that i can make sure that your visit with us is perfect. We aim to give 5 star service and get 5 star survey's.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with

RS
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Robert S.
Helena, AL
2015 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/27/2016
verified customer Verified Customer
Category: Service
Car has a fundimental failure in a simple function but dealership unable to fix design flaws in the car
The dealership corrected the issues related to the oil problems I had and was able to confirm that both the car's design and my treatment by bluelink were unacceptable but was unable to correct those issues or influence them. They sympathized with my issues with their product but we ultimately unable to affect a correction to the issue. I do appreciate their efforts to correct the issue that they had control over.
Not Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/19/2016
Service Type: Maintenance
Category: Service
Oil change went badly
Didn't use synthetic that was on the car history, and didn't ask either. Was told that the other issue I brought in was because I purchased the wrong car and that is just how things are. (Features that are usually standard on most vehicles turn off, when you turn off blue link.)
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/19/2016 12:03 PM

Mr. Stearns

I thank you for taking the time to speak with me today about your last service experience with us. I can assure you that I will make you happy. I value you as my customer and will make it a point to address any concerns you may have. I look forward to seeing you at our scheduled time.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

JOE B., Service Manager from Tameron Hyundai responded on 10/24/2016 05:48 AM

Mr. Stearns
I have sent you a rescore request for concern resolution. Hopefully , since I have addressed your concerns , you can give me a 5 star response. I would greatly appreciate your feedback. If you have any questions or concerns , feel free to reach out to me.

Sincerely
Joe Bajalia AL030

Employees worked with

JF
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James And Joan F.
Chelsea, AL
2014 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/30/2016
verified customer Verified Customer
Category: Service
Counterproductive
Thank you Joe B. I appreciate the frank response. I'll be more careful in the future, such that I'm not counterproductive. Something that might help towards this, is to publish the cost of a 30,000 mile maintenance cost. Had I known up-front, I'd have been more critical going in.
Not Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/30/2016
Service Type: Maintenance
Category: Service
Excessive Cost of Routine Maintenance
I was disappointed in the high cost of a 37.500 mile routine maintenance. Even subtracting the needed front-end alignment and the tires, it was high. Having owned a paint and body shop and working with dealers, I was familiar with the higher prices of dealers compared to regular service vendors, but was shocked at my costs.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/30/2016 10:22 AM

Mr. Ferguson

It is counter productive to keep filling out bad surveys about us. The 30k service you paid for is the same everyone else pays for. I had offered you to come by so we can sit and discuss cost of ownership.

Employees worked with

UA
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Ulrike A.
Hoover, AL
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2016
verified customer Verified Customer
Category: Service
Latch repair
Thanks for following up. We accept your comment and give you another chance next time. See you then with a fresh start. :-)
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/26/2016
Service Type: Repair
Category: Service
Repair was not done correcly
From 3 srews of the latch assembly on was complete loose
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/27/2016 07:00 AM

It is unfortunate that people make mistakes. We try to give everyone the benefit of the doubt and understand that people do make mistakes and often times the experience ends on a positive note regardless of the mistake. We are not perfect, but we are the most outgoing Hyundai Dealership and we love to helping people. Maybe you can forgive us for not tightening a screw and give us another try.


GC
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GRIFFITH C.
Birmingham, AL
2017 IONIQ HYBRID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2023
verified customer Verified Customer
10
Category: Service
Matt and team are awesome
Matt and the service pros at Tameron always take great care of me and get it done on time and under budget. Highly recommend!
MATTHEW A. from Tameron Hyundai responded on 09/07/2023 07:18 AM

Thank you for the kind words. We appreciate you and your business. 

Matt Austin

Employees worked with

HK
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HAYLEE K.
Springville, AL
2022 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2023
verified customer Verified Customer
10
Category: Service
Wonderful service
Had the best experience getting my car serviced at Tameron Hyundai. Matt and Brad went above and beyond.
Employees worked with
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