MATT AUSTIN

Mrs Hart

You arrived with out an appointment around 4:30 in the afternoon needing your vehicle repaired as soon as possible. We did the best we could to accommodate . We repaired your vehicle given the time frame and work schedule. We also discovered the issue  stems from a water bottle that was left under your seat. We absorbed the expense for you instead of charging you. Given the circumstances I feel as if my team went above and beyond to help you. I am sorry you feel as if your service advisor was rude to you. We spoke in length today about your visit with us to make sure your next visit with us could be more pleasurable. 

Mr. Greenough

Hyundai has not supplied the dealers with the parts to perform the recall juts yet. Currently there is no remedy for the 195 on your vehicle as we stated. This is not a dealership issue but a manufacture issue. The survey is a direct reflection of the dealership at time of visit. I hope you can re score us with a five star , seeing how the issue is not with the dealership.The manufacturer sends correspondence to the customer in regards to any and all re calls as soon as possible whether or not the dealership has parts or not.

Thanks for re-scoring the survey for us Thomas. Please let me know if there is anything I can do for you.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Mrs Rooks

This survey is a direct reflection of service. I think your issue stems with sales. Could you please re score us with a five star for service. 

Ray

You paid the same price every customer pays. You were sent an itemized list of charges and you approved it. Every ticket generated has a hazard waste fee at all of our stores. We are very transparent and have an outstanding reputation in our community. We do not steal from anyone.

Mr. Meade

It was nice speaking to you today. I appreciate the feedback because it helps me better serve my customer's. I apologize for not properly diagnosing your vehicle and repairing it. It is unfortunate that our technicians make mistakes at times and when that happens Tameron will always do what is wright by our customers. I hope this isolated incident will not keep you from visiting our store again. If you have any questions feel free to reach out to me at any time.

I geatly appeciate the Re Score on the survey Rita . Feel free to reach out to me at any time if you have any questions at all.

Sincerely

Mr. Wass

We service what you ask. If you brought your vehicle in for recalls only, then we will only do recalls. When your advisor goes over any recommendations with you , the low tire light should have been discussed and addressed. Often times there is a sensor issue and just putting air in a tire does not resolve the issue. Your advisor is there to serve you, and if you have any questions or concern please feel free to discuss with him. I apologize your advisor Matt Austin did not recognize you , he averages around 25 customers a day. I will make sure i discuss your experience with him so that it will not happen again.

I apologize for the poor service you received. You have been a long time customer of ours and i hope this incident will not keep you from coming back to us. I don't think you have had any other issues with us. Please give us another opportunities to redeem ourselves. I will resend you another survey to fill out. Please ask for me at your next visit so that i can make sure that your visit with us is perfect. We aim to give 5 star service and get 5 star survey's.

Mr. Ritenburgh

I apologize for the leaking oil and for any inconvenience we have caused you. I am glad you came back so we could resolve your oil leak issue. Our technicians do make mistakes, fortunately it is not common. We strive to give our customers our best and it seems we did not deliver. I hope you can accept my apology , and hopefully you can give us another try.

Mrs. Bertella

I am sorry to hear about the phone call you received. We do not try and push a service onto a customer. I don't want you or any of my customer's feeling coerced into doing a service or whatever. I have contacted the group making the phone calls and have dropped there services. I apologize for there phone call. In the future, you will be getting a phone call after every service from one of my employees Jeni Short. She is great. She will just check in to make sure that your visit with us was good. She will not try and push you into doing anything. She just wants to make sure you were happy with us. I appreciate your feedback because it helps us better serve our customers.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Mrs. Hardy

It is unfortunate you had an issue with your vehicle. It took sometime time to recieve all parts needed to do the repairs. We appologize for the repairs taking as long as it did.

It was so nice speaking with you this morning. I feel confident we will get your vehicle repaired. We just have to go through your extended warranty. If you need anything at all, please feel free to contact me at any time.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Mr. Stearns

I thank you for taking the time to speak with me today about your last service experience with us. I can assure you that I will make you happy. I value you as my customer and will make it a point to address any concerns you may have. I look forward to seeing you at our scheduled time.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Mr. Stearns
I have sent you a rescore request for concern resolution. Hopefully , since I have addressed your concerns , you can give me a 5 star response. I would greatly appreciate your feedback. If you have any questions or concerns , feel free to reach out to me.

Sincerely
Joe Bajalia AL030

Mr. Ferguson

It is counter productive to keep filling out bad surveys about us. The 30k service you paid for is the same everyone else pays for. I had offered you to come by so we can sit and discuss cost of ownership.

Mr. Birdsong

You have been coming here for some time now and have met me and known my staff for years. You know we are extremely accomedating and at a minimum if a customer ask's where the restroom, or waiting area is I know anyone here in our establishmet would have shown her. Also there is signs showing where the customer lounge is, and there is a red carpet path laid out from the service drive to the door to the loung. I dont understand why she waited across the street at a resteraunt.

Mrs. Holt

It is unfortunate the you may have an intermittent issue with your A/C. We checked every aspect of your AC and did not find any issues at all. We evacuated and recharged the AC system with dye, so that if you have a slow leak than the next time you come in we can easily identifie it with a UV light. Our staff will always go above and beyond to remedie the problem, unfortunatley it may take more than one visit to fix the issue. We apologize for your inconvenience and hope to see you again in the near future.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager  AL030

It is unfortunate that sometimes customers have issues with there vehicle. We urge all of our customers to properly maintain the vehicle so there will be less time spend on repairing it and more time better serving the owner. If a vehicle has very little oil in it the expense to repair can be very expensive. Please let us know if there is anything we can do to help you any further with repairing your vehicle. I am certain your service writer will do all he can.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Mary
We will contact you first thing Monday to get this resolved  for you. 

Thank you for speaking with me today. I appreciate your willingness to re-score your survey, and your business. Please do not hesitate to call or text if there is anything else we can do for you Mary.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Thank you for the feedback . We will be reaching out to you.

Chuck, thank you for taking some time out of your day to discuss your survey and the servicing of your car. It was truly a pleasure talking with you. I look forward to working with you and your wife in the future. I would also like to thank you for agreeing to re-score our survey. I hope you and your wife have a Merry Christmas and a Happy New Year. 

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Thanks again! 

Matt Austin
Assistant Service Manager

We are very transparent and are more than happy to show you why we recommend anything and explain it. We work on Hyundai vehicle's  every day and have a lot of insight about the product. We love what we do and want to make sure you have all the information about your vehicle.