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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

ET
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Evelyn T.
Calera, AL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Awesome service
Every time we go there the service department and the ladies in the office as well as the entire staff is always friendly and they have snacks sandwiches etc. very clean and professional
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/22/2021 02:37 PM

Thank you for the kind words in the survey Evelyn.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CS
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C S.
Birmingham, AL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
CRS
Professional in all aspects.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/22/2021 10:28 AM

Thank you for the five star survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Columbiana, AL
2016 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fair timing
I came in about an hour earlier than my scheduled appointment. It took longer than I thought, but there were other people who got there before me. So, the time it took to work on the car was good.
Recommended
MARY S. from Tameron Hyundai responded on 07/22/2021 07:18 AM

THANKS FOR THE FEEDBACK,WOULD LIKE TO MAKE IT UP TO YOU,PLEASE CALL 205-443-4336
THANKS MARY

Employees worked with
MA
MATT AUSTIN
JK
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James K.
Birmingham, AL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Consistently great
The personnel have a customer focus and the overall service experience is consistently top notch.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/19/2021 09:08 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SM
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Sharon M.
Adamsville, AL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Overall Service & Customer Service . Make you feel at Home.
Comfortable Setting
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/16/2021 10:46 AM

Thank you for the five star survey Sharon.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Matt Austin is the best! He was so patient and thoroughly explained all my questions. The best service manager I've ever worked with.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/14/2021 11:45 AM

Thank you for the wonderful comment about Matt. We are blessed to have him.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Jemison, AL
2020 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service via the Service deparment at Tameron Hyundai is exceptional
When getting my car service, the service department at Tameron Hyundai in Hoover are usually on point. It often takes no more then 30 minutes to an hour to wait on my service to be complete on my vehicle. They give no pressure and ensure you know what should be taken care of the next time you bring your vehicle in to be serviced. I bought my first Hyundai from this location and I have yet to have any complaints about their service department. They always are looking out for the safety of my vehicle when it is brought to this location.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/29/2021 09:27 AM

Thank you for the wonderful survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Helena, AL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
professional, clean, dependable, no haggle
The reps are professional and do not try to sell you something every time you come in for a simple oil change. The waiting area is very clean and comfortable with wifi and large television. Appointments are generally available just a day or so in advance. I have noticed that I used to be in and out in about 30 minutes, but the last several times it has taken closer to an hour.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/29/2021 05:37 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JS
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John S.
Helena, AL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service dept is top notch but price on change of oil, $63.00, is too much
Service department has always been the best. I just have a problem with the increase in the cost to have an oil change. $63.00 is too much
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/29/2021 05:36 AM

Thank you for the feedback John.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
RV
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Ronald V.
Alabaster, AL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
very friendly people, they know their product.
I like to my car serviced at the dealer ship where i bought it at instead of just somewhere that knows nothing about about my car.I give the service department a 10 for their service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/28/2021 06:21 AM

It is always a pleasure Ronald. Thanks for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Columbiana, AL
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good hospitality
The people at the Tameron Hyundai were kind enough to work on my car. Especially since I didn’t set up an official appointment. They made good time with the maintenance.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/26/2021 04:42 AM

Thank you for the survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
PL
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Pauletta L.
Calera, AL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service and fast!
I had a great experience at Tameron Hyundai service department. They were friendly and gave me a tour of the lobby. They provided breakfast and beverages which was really nice since my appt was at 7:30am. They also completed my oil change timely and I was able to make it to work on time. Awesome service!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/25/2021 08:04 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
ME
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Melissa E.
Bessemer, AL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tameron Hyundai Hoover AL
Great dealership. Friendly helpful staff from the the front to the back. Never a problem. Will continue to be a repeat customer.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/19/2021 05:25 AM

Thank you for the five star survey Melissa.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
GM
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Gregory M.
Birmingham, AL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Accessibility, professional service and courteous personnel.
Although I did not purchase my Hyundai here I have always had professional and courteous service. My experiences since starting going to Tameron in 2018 have always been pleasant with niver any return issues.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/12/2021 08:06 AM

Gregory

I strive to get five star surveys. I am so glad my staff assisted you in a timely manner and got your vehicle operational again. I would greatly appreciate five star's if possible.

Sincerely

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SP
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Sarah P.
Alabaster, AL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tameron Hyundai
I have always had exceptional service at Tameron Hyundai in Hoover, AL. The waiting room is clean, there are snacks provided and Matt Austin is the guy to see. He keeps me informed the whole step of the way and answers any questions I have.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/08/2021 10:49 AM

Thank for the five star survey Sarah.

Joe Bajalia
Service Manager
Tameron Hyundai
MATTHEW A. from Tameron Hyundai responded on 06/08/2021 11:11 AM

As always, thank you for the kind words Sarah. It is customers like you that make me remember why I love this job. I have told you on multiple occasions, that if all my customers were like you, then I would have the easiest stress free job in the world. Thank you. You are definitely a valued customer, and I always look forward to seeing you. I like it even more when all we need is an oil change. Have a Great Day!

Thanks,
Matt Austin
Assistant Service Manager
Tameron Hyundai

Employees worked with
MA
MATT AUSTIN
OM
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Oscar M.
Calera, AL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Product
I love my Tucson. The staff is friendly, professional and willing to help in any way possible. The business is always clean.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/28/2021 07:43 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Pelham, AL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Always great service
Very informative and speedy
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/25/2021 05:15 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
PC
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Patricia C.
Hayden, AL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
great place to purchase a vehicle
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/15/2021 10:15 AM

Thank you for the survey Patricia.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
PG
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Patrick G.
Birmingham, AL
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exception work and service and at a fair price.
Exception work and service and at a fair price.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/06/2021 06:51 AM

Thank you for the wonderful survey Patrick.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
MS
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Marie S.
Irondale, AL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Personnel
Best service department
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/26/2021 05:27 AM

Thank you Marie. You are a joy to work with.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
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