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SureCritic / Tuttle Click Hyundai / MICHAEL BALDAWY
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MICHAEL BALDAWY

Internet Sales Manager
Tuttle Click Hyundai
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5 reviews)
73

Reviews of MICHAEL BALDAWY

FS
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Farhan S.
Lake Forest, CA
2022 Hyundai Ioniq 5
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
verified customer Verified Customer
6
Category: Sales
Addressed my concerns
Had a good conversation with Blair and Michael after I gave my initial feedback. Things have been difficult there because of COVID which I can understand. At least if you voice any concerns they're willing to go the extra mile to make things right so I appreciate that and none the less I think the car is great so I'm happier with my experience now.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/17/2022
1
Category: Sales
Salesmen are uninformed; Mousa (finance) was great
Salesman didn't explain any features of the car or answer our questions during test drive or right after. Not clear if it's ignorance or laziness. After sales care has been terrible too with getting completely ignored with no response to answer texts or emails with questions about the car.

Mousa (the finance manager) was great though. Very polite/funny, not pushy and very helpful in making the final part of the transaction go smoothly.
BLAIR M. from Tuttle Click Hyundai responded on 01/18/2022 09:33 AM

Good Morning Farhan,

Thank you for spending the time to complete our survey.  Customer service is very important to us so obviously I'm very concerned and shocked to hear about your experience.  If possible I would like the oppotunity to speak with you regarding the seperate issues.

I can be reached direct at 949.433.5203

Regards,

Blair Morrison
General Sales Manager
Tuttle Click Hyundai

BLAIR M. from Tuttle Click Hyundai responded on 01/22/2022 11:14 AM

Farhan,

Thank you very much for the rescore.

Don't hesitate to let me know if you ever have any questions or concerns.

Regards,

Blair

Employees worked with
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MICHAEL BALDAWY
Internet Sales Manager
HT
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Habib T.
San Clemente, CA
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customer Verified Customer
10
Category: Sales
Great experience
Great job by Mr. Soleman who went the extra mile to please a returning customer of 10+ years
Employees worked with
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MICHAEL BALDAWY
Internet Sales Manager
FS
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Farhan S.
Lake Forest, CA
2022 Hyundai Ioniq 5
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
verified customer Verified Customer
6
Category: Sales
Addressed my concerns
Had a good conversation with Blair and Michael after I gave my initial feedback. Things have been difficult there because of COVID which I can understand. At least if you voice any concerns they're willing to go the extra mile to make things right so I appreciate that and none the less I think the car is great so I'm happier with my experience now.
Employees worked with
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MICHAEL BALDAWY
Internet Sales Manager
ML
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Maryam L.
Laguna Hills, CA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customer Verified Customer
10
Category: Sales
Convenient Experience
My experience at this dealership was very good, the rep was helpful and and the transaction went so smoothly and quickly.
Employees worked with
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MICHAEL BALDAWY
Internet Sales Manager
EC
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Eun C.
Tustin, CA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
verified customer Verified Customer
10
Category: Sales
Convenient Experience
Was easy to make my decision with the reps and was helpful in guiding me throughout the process.
Employees worked with
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MICHAEL BALDAWY
Internet Sales Manager
GT
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Gordon T.
Lake Forest, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
verified customer Verified Customer
Category: Sales
Purchased the Palisade Limited
We went to the Irvine Hyundai dealership to look at the Palisade. Michael was our salesperson and was very friendly and helpful. We did a test drive and decided that we would like to purchase the vehicle but wanted it in white. Michael had one brought in the same day from another dealership. We returned to the dealership to finalize the deal and it went very smoothly. Hussan from the finance office met with us and we signed all of the documents. After that was completed, Michael spent quite a bit of time with us going over all of the bells and whistles on the car. We returned a couple days later with additional questions and Michael spent time with us again. Whenever we had a questions, we texted Michael and he got back with us quickly.
Recommended
Employees worked with
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MICHAEL BALDAWY
Internet Sales Manager
Displaying all 6 Review
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