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SureCritic / Hyundai Dealer / Lia Hyundai of Hartford / MATTHEW P BARTMAN
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MATTHEW P BARTMAN

Lia Hyundai of Hartford
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(52 reviews)
75

Reviews of MATTHEW P BARTMAN

JP
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Jeffrey P.
New Hartford, CT
2017 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/09/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Overcharged
Tell the truth and don’t screw people over.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/10/2022 06:03 AM

Hello,
 I am going to reach out to you by phone to discuss your visit with us. Thank you

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/11/2022 09:29 AM

Sir ,
     I can completely understand that you are busy with things, but it is very important to me that we resolve this matter.I am more than happy to use email and or this reply to communicate. I wanted to start off with an apology, as it is not our intentions to take advantage of anyone at any time. With that said Please allow me to offer an Oil change service at no charge to you to put things at easy with us. The oil additive is something that we have added to our oil change service about a year ago as we (dealer) have seen a tremendous change in engine life/longevity for the good, it also backs up with a warranty if their process is followed, Anyway please let me know if I can do anything else to resolve this matter as the star grading is very important to everyone here at the dealership and if you feel that this matter is resolved I will then ask you to consider re scoring the survey. Please let me know your thoughts. Thank you
 

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Bolton, CT
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customer Verified Customer
6
Category: Service
Made things right
The service manager reached out after I had not the best experience with the service department and offered to repair the car but I had already had it fixed so instead refunded the diagnostic charge. It’s always good to see businesses reach out to customers and make things right as well as gather information to improve how they operate.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/07/2022
Service Type: Repair
0
Category: Service
Terrible experience
Brought car in for recalls and issue with fuel light coming on and off with full tank of gas. Was told car needed a fuel pump replacement for a bad sensor. Sensor is part of the fuel pump and can’t be separated. It was also suggested that due to the milage of my car I have the transmission flushed and filter changed. I informed the service department that the milage doesn’t match the drivetrain as the motor and transmission had been replaced by Hyundai around 80,000 Miles. They should already have this information with the car history. As far as the fuel pump I was quoted $780 and change for the part and they needed payment in full to order. Then pay labor at $250 an hour when the part came in. Total was shy of $1100 for the repair. I declined the repair and took my car elsewhere. The fuel pump didn’t need replacing and the sensor slides off the fuel pump and unplugs from a harness. The part cost $28 and change and the other shops labor rate is $195. Took an hour to make the repair. Total cost was under $300 and the problem is fixed with an OEM part. Glad I went elsewhere. Being a car guy and raised around repairing vehicles I suspected that price and explanation from your dealership was very high and the pump being replaced was not necessary as it wasn’t a pump issue. I can’t imagine other customers who are not car savvy and paid the price without knowing. I won’t be referring anyone or taking my vehicle there for any repairs including recalls.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/07/2022 01:53 PM

Hello, my name is Gavin as I am the service manager for the dealership. Please allow me to review your visit with us and I will reach out to you by phone. thank you

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/11/2022 07:56 AM

Sir Thank you for taking the time and speaking with me, I am also happy that we could resolve this and you understanding. Please let me know should you need anything, email or phone I am here, I am also having my office mail out what we talked about. I am going to send another email with a blue box link to clink on to get to the survey and re score it for us. Thanks again

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/21/2022 08:15 AM

Hello Sir,
 Just wanted to check in with you, please let me know that you received the mail sent to you and also the link to the survey. Thanks

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Hartford, CT
2016 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/15/2021
verified customer Verified Customer
7
Category: Service
Service Departmnt
Thank you Matt and Gavin for putting together a plan to take care of my recent issues. It's been a rough year but service does take care of business.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/03/2021
Service Type: Maintenance
0
Category: Service
Unsafe vehicle
My vehicle had been nothing but issues since taking it off the lot. Stay away from Hyundai’s as a whole.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 11/03/2021 09:10 AM

I am sorry to read this, Please understand that we are following hyundai's process 100% correctly to get your matter resolved. I am more than willing to discuss the matter over the phone but please this survey rating is for the dealership's service dept, We are doing everything we can to help.
Thank you

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 11/15/2021 06:55 AM

Thank you for speaking with us today, I sent over an email with a blue bar (link) to re-score this survey. Please let myself or anyone in the service dept know and we will help, we are here for you.
Thanks

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Hartford, CT
2013 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/26/2021
Service Type: Maintenance
verified customer Verified Customer
6
Category: Service
Customer service
Hartford Lia always striving for improvement. Some key areas would be nice to take note. Upon completion of car services it would be nice to be taken to your car or have designed area where your completed service car can be picked up. It is important for the correct information be relayed, about why your coming in for services. The maintenance advisor was very pleasant and informative.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 08/27/2021 10:17 AM

Hello,

 My name is Gavin and I am the Service Manager for the dealership, I would like the opportunity to speak with you and address your concerns. I am sorry to read that you were not told where your vehicle was parked after completion as we do have a designated area for this, nevertheless 60% (3 stars) out of 100% (5 stars) makes me think maybe more then just the parking and I would like to discuss and resolve this matter. Please call me here at the dealership 860-240-1700 ext 3012
Thank you

Employees worked with
MB
MATTHEW P BARTMAN
DA
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Dennis A.
Broad Brook, CT
2019 Hyundai Veloster N
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not bad for my first visit.
This was my first visit. It warrants a second.
Recommended
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 10/12/2020 11:59 AM

Hello, thank you for taking your time to complete the survey. I am sorry to hear that we could only earn three out of five stars on your first visit with us. We try very hard to keep all five stars on each and every visit, please let me know what we can do differently to never again earn only three stars. Thank you.

Employees worked with
MB
MATTHEW P BARTMAN
RW
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Robert W.
South Windsor, CT
2021 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/07/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Like my N Line Sonata
I like my N Line Sonata
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/11/2022 08:34 AM

Hello Bob,
  Thank you for understanding the matter we were having with obtaining your seat part but the good news is that my Parts dept. manager informed me that we just got in the correct part to perform your repairs. I will ask my advisor to reach out and set up your vehicle's visit. Thanks again for understanding.

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Hartford, CT
2016 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/15/2021
verified customer Verified Customer
7
Category: Service
Service Departmnt
Thank you Matt and Gavin for putting together a plan to take care of my recent issues. It's been a rough year but service does take care of business.
Employees worked with
MB
MATTHEW P BARTMAN
BE
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Brenda E.
Hartford, CT
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Oil change
Your survey could be shorter.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 11/08/2021 05:32 AM

Thank you for the feedback, Sorry for the shock, one thing I can assure is a better explanation, please let me know if you have questions on your last visit with us. We will do better on your next visit with us. Thanks again.   

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
New Britain, CT
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Employees are nice, courteous, and polite.
see previous responses

Customer should be able to skip any comments in this review,
Recommended
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 04/27/2021 08:55 AM

Thank you, I will address the team about the coupons and setting the appts and gathering the info. Please contact myself should you like to discuss further. thanks again.  

Employees worked with
MB
MATTHEW P BARTMAN
CB
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Crystal B.
Windsor, CT
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Experience
I have been coming to this facility for sometime now and have brought several cars new and used. I haven't had a bad experience yet. When I needed an appt it's been easy. My vehicles haven't given me any bad experience. Staff has always been helpful, courteous and friendly. I haven't been pressured to buy. So that's why I keep coming back and referring people. Keep up the good work. A satisfied customer.
Recommended
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/25/2021 06:15 AM

Hi Crystal,
 I am glad to read that things went well on your visit with us, this there any way you could give us all five stars for that visit? Hyundai lowers our rating for anything less then five stars. If there is a reason we did not earn all five , please give me a call to discuss and resolve. thank you  

Employees worked with
MB
MATTHEW P BARTMAN
CR
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Carmelena R.
Windsor, CT
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Excellent
Recommended
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 12/30/2020 07:48 AM

Thank you Carmelena!!

Employees worked with
MB
MATTHEW P BARTMAN
ND
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Nyla D.
Manchester, CT
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/10/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Phone communications
I never received a call that the part was in when i was told at the time of the oil change back in the beginning of may it was a month before i found out it was in not right
Recommended
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 06/11/2020 09:45 AM

Hello Nyla,
 My name is Gavin as I am the Service Manager for the Dealership, I truly apologize for the mix up with the notification process. I will find out what went wrong and correct the matter, so it does not happen again. Please let us know if you need anything in the meantime. Thanks again for letting us service your vehicle.

Employees worked with
MB
MATTHEW P BARTMAN
CB
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Charmin B.
Hartford, CT
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service at Lia
Lia Hydinda is an exceptional dealer when you’re looking to buy are service a car they go the last mile to make their costumers well satisfied before leaving the location.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/22/2022 12:13 PM

Thank you so much!

Employees worked with
MB
MATTHEW P BARTMAN
JH
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Janice H.
Hartford, CT
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
A very good
The service that I received was great. I enjoy going there. Nice customer service and workers.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/09/2022 12:13 PM

Great customers make it easy!!! Thank you so much.

Employees worked with
MB
MATTHEW P BARTMAN
MI
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Maricelis I.
Newington, CT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Service department did an excellent job
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/09/2022 12:14 PM

Thank you so much! Always a pleasure.

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Bolton, CT
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customer Verified Customer
6
Category: Service
Made things right
The service manager reached out after I had not the best experience with the service department and offered to repair the car but I had already had it fixed so instead refunded the diagnostic charge. It’s always good to see businesses reach out to customers and make things right as well as gather information to improve how they operate.
Employees worked with
MB
MATTHEW P BARTMAN
DR
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David R.
Chaplin, CT
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
excellent service
The service provided by Lia Hyundai is exceptional highly recommended
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/28/2022 07:23 AM

Thank you, Great Customers!

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Hartford, CT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
?????????? thank you ne on time along with my recall
Everything was done on time along with my recall. Thank you
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 01/18/2022 12:27 PM

Thank you, Great to read

Employees worked with
MB
MATTHEW P BARTMAN
MC
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Michael C.
Higganum, CT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Happy customer
I could not ask for more from service experience. It was faster than expected and the staff and facility were great. They could use better snacks in the wait area.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 01/11/2022 05:15 AM

Thank you for the great feedback! Yes We should have the snacks in better order for your next visit, I do apologize for that. Please let us know if you need us. Thanks agian.

Employees worked with
MB
MATTHEW P BARTMAN
MB
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Mary B.
West Hartford, CT
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Happy customer
Excellent service. I love the emails reminding me when service is due. Easy to make appointments online and courteous personnel, prompt service on arrival.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 01/11/2022 05:16 AM

Thank you, We are happy to read this!

Employees worked with
MB
MATTHEW P BARTMAN
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