MC

Mary A Carter

Hiley Hyundai of Burleson

Overall Rating

4.8

(1089 reviews)

80

Reviews of Mary A Carter

NG

NORMA G.

Alvarado, TX

2014 Hyundai Accent

03/22/2024

Verified Customer

9

Category: Service

"Fairy spotting in Burleson!!"

I had to have a family member's car serviced at the Hyundai in Burleson. I was dreading how unpleasant I believed it would be and the cost. Jami Golden was my service agent, or maybe I should say "Service Fairy!"from the beginning she was like a breath of fresh air. Her personality and consideration completely eliminated the stress of it all. I had the most comforting and enjoyable experience imaginable. I am so grateful for her she stood by me every step of the way and addressed all of my concerns with care as if she possessed a magic wand!. Thank you so much Jami, for making my trip to Hyundai Burleson the "Fairy Best" ever🪄🧚🏻‍♀️💎✨

James N., Service Director from Hiley Hyundai of Burleson responded on 04/08/2024 03:16 PM

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

Employees worked with

Verified Customer

Whitney, TX

2023 Hyundai Tucson

02/23/2024

Verified Customer

10

Category: Service

Exceptional Service!

Great service. Mary is great.

James N., Service Director from Hiley Hyundai of Burleson responded on 04/08/2024 03:22 PM

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us! We are looking forward to serving you in the future!

Employees worked with

PR

PATRICIA R.

Joshua, TX

2022 Hyundai Tucson Hybrid

02/20/2024

Verified Customer

5

Category: Service

Service advisor Mary was great. Technician was thorough and knowledgeable.

Took my Tuscon Hybrid in because the low water fluid indicator was on even after refill. Regular maintenance was performed and the problem diagnosed. Found out something had chewed through the fluid container. Cost of repair was $508.00. Seemed a little pricey, but had to be done. Shortly after I get a coupon for service work. Cost of unit on Hyundai parts was $95.00. I understand a business has to make a profit, but this seems like a lot!

James N., Service Director from Hiley Hyundai of Burleson responded on 04/08/2024 03:23 PM

Thank you for taking the time to leave us such a great review! We are looking forward to seeing you at your next service visit!

Employees worked with

TB

TREY B.

Godley, TX

2022 Hyundai Elantra

01/23/2024

Verified Customer

10

Category: Service

Car repair

They did a good job. Gave me loaner and helped me with a discount even. Really appreciate the top notch service.

James N., Service Director from Hiley Hyundai of Burleson responded on 02/03/2024 06:36 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Employees worked with

MS

MARIE S.

Burleson, TX

2022 Hyundai Tucson

11/20/2023

Verified Customer

10

Category: Service

Comfortable lounge area to wait in and quick service and I love the video of the entire service checkup.

The service was quick and I love the video of my vehicle check up. The lounge was comfortable to wait for completion. Courteous staff.

Employees worked with

JM

JOSE M.

Fort Worth, TX

2015 Hyundai Sonata

09/30/2023

Verified Customer

10

Category: Service

Mary very good and kind!

Mary very honest with me and at all times she tries to help me and inform me what is happening with my car!!

James N., Service Director from Hiley Hyundai of Burleson responded on 09/30/2023 11:16 AM

We are excited to hear that Mary is doing such a great job taking care of you and your vehicle maintenance needs! Thank you for the 5 star review!

Employees worked with

Verified Customer

Joshua, TX

2015 ELANTRA

08/19/2023

Verified Customer

8

Category: Service

Good Overall

Long wait for car repairs, but the staff is very nice overall.

James N., Service Director from Hiley Hyundai of Burleson responded on 09/30/2023 11:16 AM

Thank you for the great review!

Employees worked with

OJ

OLIVIA J.

Arlington, TX

2017 ELANTRA

08/13/2023

Verified Customer

2

Category: Service

Suspicious mechanical trouble

After enduring over two weeks scheduling wait to submit my 2017 Hyundai ELANTRA for a door latch replacement as part of a Hyundai issued extended warranty, your service department went shopping for additional repairs under the hood. We were required to decline each of these recommended items of maintenance or repair, totaling over $1300. Upon reacquiring the car, the service engine light had appeared for the first time in my ownership of the vehicle. The code indicate misfiring on cylinder 3. While this kind of repair is occasionally needed, there was no need nor express approval to open the hood, remove filter, and do other inspection or have contact with the engine. We believe Hiley should be liable for repair that is suddenly and suspiciously needed in this situation. A screw and screw cap to the right rear door where the warrantee latch replacement occurred, was also later found laying loose in the backseat area.

James N., Service Director from Hiley Hyundai of Burleson responded on 08/17/2023 07:24 AM

We are very concerned to hear that you did not have a good experience and would value your feedback so that we can work to ensure you are receiving the highest level of service possible. Please reach out to us at your convenience and thank you for your time.

Employees worked with

JS

JOHN S.

Fort Worth, TX

2022 SANTA CRUZ

07/26/2023

Verified Customer

10

Category: Service

Service oil change & recall updates

FRIENDLY & HELPFUL STAFF, GOT ME A LOANER CAR WHILE OURS WAS IN SHOP

Employees worked with

Verified Customer

Fort Worth, TX

2018 KONA

07/09/2023

Verified Customer

8

Category: Service

Mary Carter is outstanding

She is always responsive, helpful, and professional

Employees worked with

Verified Customer

Crowley, TX

2022 KONA

06/05/2023

Verified Customer

10

Category: Service

Car Service

The car service I received was fast and very courteous. I alway have a good experience at Hiley Hyundai service.

Employees worked with

Verified Customer

Fort Worth, TX

2023 SONATA

05/21/2023

Verified Customer

10

Category: Service

Service at Hiley Hyundai of Burleson

My wife and I had a really good experience in our first oil service, since purchasing our car. I would recommend Hiley Hyundai of Burleson to anyone. Thank you!

Employees worked with

TE

TROY E.

Fort Worth, TX

2020 SONATA

05/20/2023

Verified Customer

10

Category: Service

Troy EASTLAND Jr

I WISH TO THANK YOU FOR THE OUTSTANDING SERVICE PROVIDED BY YOUR TEAM

Employees worked with

LW

LAURA W.

Fort Worth, TX

2023 TUCSON

05/10/2023

Verified Customer

10

Category: Service

Great experience

Mary, our service advisor is the greatest. Always makes the service visit a good experience even when it is an unexpected issue that is being taken care of.

Employees worked with

LB

LIANA B.

Burleson, TX

2022 KONA

03/26/2023

Verified Customer

10

Category: Service

Routine maintenance

I went in for routine maintenance, had already made an appointment on line. I drove up and a friendly person came out and ask for my appointment information. I left the sensor in the car and went to wait inside. Very simple.

James N., Service Director from Hiley Hyundai of Burleson responded on 04/06/2023 05:18 AM

Liana,
It's was a pleasure to serve you! Thank you so much for the positive review!

Employees worked with

RS

RUSS S.

Arlington, TX

2015 GENESIS

02/22/2023

Verified Customer

10

Category: Service

Great work

The problem was fixed in a professional and efficient manner.

James N., Service Director from Hiley Hyundai of Burleson responded on 04/06/2023 05:23 AM

Thank you for trusting us with your Genesis! Please let us know if you ever need anything else!

Employees worked with

WK

WALTER K.

Alvarado, TX

2009 AZERA

02/20/2023

Verified Customer

10

Category: Service

excellent

as good as it gets

James N., Service Director from Hiley Hyundai of Burleson responded on 02/20/2023 06:47 AM

Walter, thank you for leaving our team a great rating! We're happy to hear of your positive experience.

Employees worked with

KB

KAYLEA B.

Crowley, TX

2021 ELANTRA

02/12/2023

Verified Customer

10

Category: Service

Easy from start to finish

My experience with Hiley Hyundai of Burleson was smooth and efficient! They communicated each step of the way when servicing my vehicle. Everything you want when it comes to getting your vehicle serviced. Easy from start to finish.

James N., Service Director from Hiley Hyundai of Burleson responded on 02/20/2023 06:50 AM

Thank you for the wonderful feedback Kaylea! We appreciate you choosing us to help you with your vehicle maintenance here at Hiley Hyundai of Burleson, and are happy to hear that you enjoyed your visit!

Employees worked with

SS

SUE S.

Arlington, TX

2023 TUCSON HEV

01/27/2023

Verified Customer

10

Category: Service

My experience so far….

Very friendly staff. Love that it is family owned. There was a small issue a few days after purchase but they took care of it very quickly. Really appreciated the video showing the check of tires, pads, and several others which they do regardless of the reason the vehicle is at the service center.

Employees worked with

MP

MELVIN P.

Saint George, UT

2022 SANTA FE

11/27/2022

Verified Customer

10

Category: Service

Great service on my Santa Fe

Took my car in for an oil change and they serviced it quickly and had me watch on a video

Employees worked with

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