MC

Mary A Carter

Hiley Hyundai of Burleson

Overall Rating

4.8

(1089 reviews)

80

Reviews of Mary A Carter

HW

Hailey W.

Fort Worth, TX

2020 Hyundai Kona

ReScore Review™

05/26/2021

Verified Customer

Category: Service

Did everything to rectify my issue!

After my survey they reached out almost immediately and provided me with great results to resolve my concerns!

Recommended

Original Review

05/20/2021

Service Type: Maintenance

Category: Service

Unnecessary service cost me service credit

My previous oil change had apparently been too early which I did not know. The man who helped me did not express that to me. I got an email saying it was time to come in again for service so I did. I came in, waited for an hour and had my car serviced. Only to be told that the last man was supposed to let me know that I had came in way too early. So they again had serviced my car 9,000 miles too early. They could have checked the paperwork or my history before hand, let me leave and then return at the correct mileage milestone but instead they used my 15,000 mile service credit far too early and now I’ll be out later down the road. The woman who told me all of this in no way tried to correct it or resolve the fact that they had mistakenly serviced my car too early and used my credit without asking.

Not Recommended

MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 05/21/2021 05:48 AM

Thank you for completing our survey. I was concerned with your satisfaction based on your survey scoring and am trying to reach you to see what we can do to improve your visit with us here at Hiley Hyundai of Burleson.

Please contact me at your earliest convenience.

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

Employees worked with

JH

Jordana H.

Fort Worth, TX

2019 Hyundai Elantra

05/15/2021

Service Type: Repair

Verified Customer

Category: Service

Purchase of vehicle

I think we were taken advantage of on the purchase of the car and phone calls as well as letters about the situation were not acknowledged. I recommend the service dept.but not the sales dept.

Not Recommended

MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 05/15/2021 09:16 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Manager
Hiley Hyundai Of Burleson

469-231-7508

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

Employees worked with

KD

Keith D.

Crowley, TX

2019 Hyundai Elantra

11/20/2020

Service Type: Maintenance

Verified Customer

Category: Service

Oil change

Waited 2 plus hours for them to complete a scheduled oil change appointment. Everything else was a little above average but not on par to my other car's dealership (Mits).

Not Recommended

RYAN S. from Hiley Hyundai of Burleson responded on 11/21/2020 06:35 AM

We are very concerned that you are not satisfied with your visit to our store. I will look into this and we will reach out to you to see what we can do to make this right.

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with

Verified Customer

Fort Worth, TX

2013 Hyundai Elantra

09/30/2020

Service Type: Maintenance

Verified Customer

Category: Service

Ask for Mary

Thank you Mary for your exceptional customer service.

Not Recommended

RYAN S. from Hiley Hyundai of Burleson responded on 09/30/2020 09:35 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with

LR

Larry R.

Forest Hill, TX

2018 Hyundai Santa Fe Sport

ReScore Review™

07/01/2020

Verified Customer

Category: Service

Good location and fast friendly service

After understanding the policies I would give a better review.

Recommended

Original Review

06/30/2020

Service Type: Maintenance

Category: Service

Be reasonable with service pricing.

Reasonable pricing needed

Not Recommended

RYAN S. from Hiley Hyundai of Burleson responded on 07/01/2020 06:33 AM

We are very concerned that you are not satisfied with your visit to our store. I will look into this and reach out to you to see what we can do to make this right.

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with

DB

David B.

Bedford, TX

2015 Hyundai Azera

06/09/2020

Service Type: Maintenance

Verified Customer

Category: Service

be very wary

after sending an email for a discount for oil change and tire rotation, they didn't want to give it to me because "I didn't bring in a copy of the email". No where on the email does it say you need to bring in a copy. I also told the scheduler multiple times about the coupon. The service rep just said - "well, you didn't talk to me". Secondly they didn't do the tire rotation. Instead they wanted to sell me two new tires. Even though the tires I had on the car were less than a year old. I didn't buy new tires - they didn't do the rotation. Took my car back to the place where I purchased the tires, they saw the slight cupping on the rear tires and said that's what happens when you don't rotate the tires. The rear-end is much lighter than the front and you need to rotate the tires to keep them from doing that. They were not destroyed, bad, needing replacement, etc. I've been driving them rotated to the front of the car for a week. No problems.
Be wary of Hiley Hyundai of Burleson

Not Recommended

RYAN S. from Hiley Hyundai of Burleson responded on 06/10/2020 06:37 AM

We are very concerned that you are not satisfied with your visit to our store. I will look into this and reach out to you to see what we can do to make this right.

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

RYAN S. from Hiley Hyundai of Burleson responded on 06/18/2020 12:13 PM

Thank you for completing our survey. I was concerned with your satisfaction based on your survey scoring and am trying to reach you to see what we can do to improve your visit with us here at Hiley Hyundai of Burleson.

Please contact me at your earliest convenience.

Ryan Sigman
Service Manager

Hiley Hyundai of Burleson
817-945-9900

Employees worked with

DS

Debra S.

Burleson, TX

2017 Hyundai Santa Fe Sport

03/10/2020

Service Type: Maintenance

Verified Customer

Category: Service

Service with a smile

Always a smile

Not Recommended

GREG B., Service Manager from Hiley Hyundai of Burleson responded on 03/10/2020 11:10 AM

Good afternoon. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

If there is anything else we can do to help you enjoy your Hyundai please give us a call.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Greg Bernard
Service Manager
Hiley Hyundai of Burleson

Greg Bernard
Service Manager
972-816-6607

Employees worked with

Verified Customer

Fort Worth, TX

2017 Hyundai Elantra

ReScore Review™

03/10/2020

Verified Customer

Category: Service

Service Consultant

I was happy that Mary was concerned about my car issue. She was very polite and informative. Thank you for all you do.

Recommended

Original Review

03/07/2020

Service Type: Repair

Category: Service

I am not happy with mechanic.

I just have to say you all need a new mechanic. This mechanic doesn't know anything when it comes to repairing hyundai elantras.

Not Recommended

DEAN D. from Hiley Hyundai of Burleson responded on 03/09/2020 03:07 PM

We are very concerned that you are not satisfied with your visit to our store. I will look into this and reach out to you to see what we can do to make this right.

Best Regards,

Greg Bernard
Service Manager
Hiley Hyundai Of Burleson

GREG B., Service Manager from Hiley Hyundai of Burleson responded on 03/11/2020 11:35 AM

Thank you for allowing us the opportunity to make things right.

Look forward to see you again in the future.

Greg Bernard
Service Manager
972-816-6607

Employees worked with

LL

Linda L.

Fort Worth, TX

2019 Hyundai Tucson

01/22/2020

Service Type: Maintenance

Verified Customer

Category: Service

Good service --Bad Navigation Systems

I like the service department. They have been great . . . except for (in my old car) when my phone would not work with the Navigation System (from day 1). They could not fix that. I pushed all the way up, and was told that some phones just do not work. Blah. Blah. Blah. Their System was Bad! Thing is, I really liked my car, except for that one really annoying thing. So I spent thousands of dollars to purchase a new Hyundai that I love. Yeah, I spent thousands of dollars for a Navigation System (that works) in the same car that I had previously. Stupid, right? So now, every time I go to the service department I feel Stupid. What can Hyundai do to improve? They can give me a rebate on the cost of the Navigation System.

Not Recommended

DEAN D. from Hiley Hyundai of Burleson responded on 01/23/2020 07:58 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with

RD

Ray D.

Burleson, TX

2012 Hyundai Genesis

01/01/2020

Service Type: Repair

Verified Customer

Category: Service

Poor service

Poor communication. Having to return vehicle more than once to get repairs completed that was overlooked at the time of repairs.

Not Recommended

DEAN D. from Hiley Hyundai of Burleson responded on 01/02/2020 01:29 PM

I apologize for the way this was handled. We will speak with the advisor and technician. I will be contacting you today.

We appreciate you choosing Hiley Hyundai of Burleson and look to earn your trust going forward.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with

HK

Henry K.

Fort Worth, TX

2009 Hyundai Elantra

11/01/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service Department

I've been bringing my car in for service at this dealership for over six years. The service is outstanding. They're always able to get my car in and back to me in a short amount of time. Their communication is excellent and they're upfront about the cost. Mary in the service department is friendly, knowledgeable, and professional. I definitely recommend the service department at this dealership.

Not Recommended

DEAN D. from Hiley Hyundai of Burleson responded on 11/01/2019 09:28 AM

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with

Verified Customer

Cleburne, TX

2016 Hyundai Santa Fe Sport

10/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

Oil change- Rate a 3 on mechanic service

Service Desk service above average- Mary Carter fantastic!
Garage service rated a 3 out if 5 and
Not going to recommend to friends until I make sure new mechanic has improved in skills.
They did correct the mistake and make good on next visit- rating 4 overall.

Not Recommended

Employees worked with

CL

Carolyn L.

Cleburne, TX

2013 Hyundai Tucson

ReScore Review™

10/17/2019

Verified Customer

Category: Service

If at first you don't succeed, try, try again.

After a phone call, with some kind words and gestures, I have reconsidered my original rating, and changed it to a 5-star. Nothing else need be said about that.

Recommended

Original Review

10/17/2019

Service Type: Maintenance

Category: Service

Nothing but a bother

The write up person that took care of me, treated me like I was nothing more than a bother to her, and she had told me that I needed an expensive part, which where I had my car towed to, discovered that I definitely did not need that part.

Not Recommended

DEAN D. from Hiley Hyundai of Burleson responded on 10/17/2019 04:38 PM

I apologize for the way this was handled. We will speak with the advisor and technician. I will be contacting you today.

We appreciate you choosing Hiley Hyundai of Burleson and look to earn your trust going forward.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with

MB

Melvin B.

Crowley, TX

2018 Hyundai Accent

10/17/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service department

Mary in Service is Great.. AWESOME customer service.

Not Recommended

DEAN D. from Hiley Hyundai of Burleson responded on 10/17/2019 02:37 PM

Good morning,

We appreciate the wonderful compliments. Thank you for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with

Verified Customer

Cleburne, TX

2013 Hyundai Tucson

08/18/2019

Service Type: Repair

Verified Customer

Category: Service

Undecided

They gave me a list of things that are needed for my car, but their prices are above what I'd be charged elsewhere, for the same quality of care. Why go somewhere more expensive, when I'm struggling to survive as is?

Not Recommended

DEAN D. from Hiley Hyundai of Burleson responded on 08/19/2019 06:44 AM

Good Morning,

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Service Manager
Dean Davis
Hiley Hyundai Of Burleson

Employees worked with

Verified Customer

Burleson, TX

2018 Hyundai Elantra

08/16/2019

Service Type: Maintenance

Verified Customer

Category: Service

5 stars

?????

Not Recommended

Employees worked with

Verified Customer

Crowley, TX

2016 Hyundai Tucson

07/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Slow service

Slow service. Can't even clean a car right.

Not Recommended

GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/29/2019 08:07 AM

Good morning. Thank you for completing our survey. I have left a phone message to try to talk with you to see what we can do to make up for the delay and poor cleaning of your Hyundai.

At your convenience please give me a call at the number below so we can resolve your concerns.

Thank you in advance.

Greg Bernard
Service Manager
972-816-6607

Employees worked with

Verified Customer

Fort Worth, TX

2017 Hyundai Elantra

ReScore Review™

07/19/2019

Verified Customer

Category: Service

Great Service!

Very great service ! My first service wasn’t great , but manager and service department Mary did an outstanding job and resolved my problem and gave me a detail on my car and free oil change. I highly recommend this location their priority is to keep customers happy ?!

Recommended

Original Review

07/15/2019

Service Type: Maintenance

Category: Service

Poor

Prices are pretty high to get a repair or an oil change compare to the other dealers. The Wait here needs improvement!

Not Recommended

GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/15/2019 09:28 AM

Good morning. I am trying to reach you by phone to see what we can do to make up for your delays on your July 3rd visit to our store.

Please call me on the number below and allow us to correct this situation.

Thank you in advance.

Greg Bernard
Service Manager
972-816-6607

Employees worked with

Verified Customer

Joshua, TX

2017 Hyundai Tucson

04/24/2019

Service Type: Maintenance

Verified Customer

Category: Service

Rate

Mary is excellent!

Not Recommended

DEAN D. from Hiley Hyundai of Burleson responded on 04/24/2019 02:54 PM

I just wanted to say thank you for taking the time to complete our survey. I appreciate the kind comments and I know Mary does as well.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson. We will see you on your next visit.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with

Verified Customer

Burleson, TX

2015 Hyundai Sonata

04/10/2019

Service Type: Repair

Verified Customer

Category: Service

said needed new battery with multipoint inspection.

My battery read 12.5 volts later that day. I checked it after the car had been sitting and with the engine and car completely off. The car starts up fine also. I was quoted 1.5hrs to do the service and it took a little longer, though that was no big deal. The car was left idling for a while because the avg mpgs dropped significantly, could have been related to the update. Other than these things my experience was fine.

Not Recommended

DEAN D. from Hiley Hyundai of Burleson responded on 04/11/2019 08:14 AM

Good Morning Kyle,

I apologize for the way this was handled. We will speak with the advisor and technician and determine what actually caused the delay. I will be contacting you today.

We appreciate you choosing Hiley Hyundai of Burleson and look to earn your trust going forward.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with

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