ME

MICHAEL ENNIS

SERVICE ADVISOR
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(51 reviews)
78

Verified Customer
Alpharetta, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customer Verified Customer
10
Category: Service
Great Experience aa
Been a customer for a while now and it's obvious customer satisfaction is key as they pay attention to details. Vehicle is worked on on-time, and my car is happy again.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2022
Service Type: Maintenance
8
Category: Service
Good service...Always room for improvement
So far so good. Been using them for a while and I've never had issues. No complaints. Great staff and service.
ANTHONY D. from Rick Case Hyundai Roswell responded on 03/15/2022 11:55 AM

THANK YOU FOR FEEDBACK!!

BRUCE V. from Rick Case Hyundai Roswell responded on 03/15/2022 12:20 PM

Thank you for your feedback we will reach out to you.


HR
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Hayden R.
Canton, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
verified customer Verified Customer
10
Category: Service
Great team at Roswell!
Always able to get me in and out super fast!

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/18/2022
Service Type: Repair
10
Category: Service
Great work!
Always a pleasure at Roswell service!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/18/2022 11:52 AM

HOW CAN WE IMPROVE?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/18/2022 12:49 PM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customer Verified Customer
10
Category: Service
Will come back
I always get my oil change here. They always know what they’re doing.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2021
Service Type: Maintenance
10
Category: Service
Better than the one I usually go to
I like this place than the other one Hyundai service.
BRUCE V. from Rick Case Hyundai Roswell responded on 11/08/2021 12:26 PM

Thank you for your feed back. Thank you for the rescore

BRUCE V. from Rick Case Hyundai Roswell responded on 11/24/2021 05:49 AM

Thank you so much for the rescore have a great Thanksgiving.


Verified Customer
Lawrenceville, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customer Verified Customer
8
Category: Service
So far service provided very satisfactory
Car serviced and so far working properly.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/12/2021
Service Type: Repair
3
Category: Service
Very disappointed this time
After rwo visits problem still exist. Hazard light on gets reset by dealership technician before getting home light goes on again.
BRUCE V. from Rick Case Hyundai Roswell responded on 10/15/2021 09:17 AM

Thank you for feed back and the opportunity to make it right. Mike really cares.


Hayden R.
Canton, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/29/2021
Service Type: Repair
Category: Service
The Team is so Amazing!!
Always have a great experience but this time I finally got Mike Ennis to laugh at one of my jokes!!
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 07/29/2021 10:27 AM

What can we do to improve?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

VG
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Vikash G.
Acworth, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
verified customer Verified Customer
Category: Service
Great as always
Wonderful as always!
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/09/2021
Service Type: Repair
Category: Service
Great Service
Mike is great as always!
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 07/10/2021 07:01 AM

What can we do to improve?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

BM
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Bill M.
Ball Ground, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
verified customer Verified Customer
Category: Service
They listen and care about customers
I had a issue that resulted from a miscommunication and Mike in service took time to listen to my concerns and worked quickly to resolve them. This is first class customer service that I received not only today but for 4.5 years that I have been a customer of Rick CasebHyundai in Roswell, Georgia!!!
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/24/2021
Service Type: Repair
Category: Service
Communication could be better
Good experience in buying and servicing our Hyundai Santa Fe for the past 4.5 years.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 06/24/2021 07:59 AM

Were we able to resolve your issues for you?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

LH
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Lyndsy H.
Norcross, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/23/2021
Service Type: Maintenance
Category: Service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/23/2021 07:47 AM

What can we do to improve your service experience?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
verified customer Verified Customer
Category: Service
Very easy to deal with, friendly, polite, prompt.
I called first to order a spare tire for my elantra. That was done lightening fast. The next day I came by and it was installed. While there I made an appt for my 75k check up. They accormodated my time needs.
I brought the vehicle in on time, work proceeded promptly. The only snag was correcting a problem resulting from a non-original nut having been used on one of my tires by a "cheaper" service location. Lesson learned!
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/19/2020
Service Type: Maintenance
Category: Service
75k check up
All went well.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/19/2020 09:25 AM

Did Mike answer any questions you had?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/20/2020 01:25 PM

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

ES
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Earl S.
Roswell, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
verified customer Verified Customer
Category: Service
Great work
These guys are the best
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/16/2020
Service Type: Repair
Category: Service
Good all around
Good crew
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 10/16/2020 08:54 AM

What can we do to improve?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

AA
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Abbas A.
Canton, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2020
verified customer Verified Customer
Category: Service
Great job Mike
Mike was awesome!
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/30/2020
Service Type: Repair
Category: Service
Mike is great
Mike did good
Recommended
AMANDA S. from Rick Case Hyundai Roswell responded on 08/30/2020 10:54 AM

What can we do to improve?


JH
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Jack H.
Roswell, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
2020 Veloster NPP synthetic oil change
Timely, friendly and good results. Amazing with today's lack of a workforce, inflation, high gas prices (courtesy of LGB), this place is terrific. Can't say enough of how great an experience it was, please don't edit my comment.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/23/2022 05:57 AM

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MO
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Michael O.
Alpharetta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
10
Category: Service
Very professional
Michael is simply great at what he does. Takes his time to explain things that will be done or had been performed.

Verified Customer
Alpharetta, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customer Verified Customer
10
Category: Service
Great Experience aa
Been a customer for a while now and it's obvious customer satisfaction is key as they pay attention to details. Vehicle is worked on on-time, and my car is happy again.

RR
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Robert R.
Roswell, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Customer Centricity
Great customer service. Thanks Mike!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/11/2022 10:52 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

HR
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Hayden R.
Canton, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
verified customer Verified Customer
10
Category: Service
Great team at Roswell!
Always able to get me in and out super fast!

JR
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Jo R.
Leesburg, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
They have serviced me well and flushed me well. It feels like new.

SS
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Sheilah S.
Canton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great experience
We took our Genesis in for some issues. Mike was outstanding! We had to wait a few minutes to get checked in but once we were, he was able to get us out quickly. We dropped off our car and received it back in a reasonable amount of time.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 12/28/2021 05:04 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

BB
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Bruce B.
Kennesaw, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service Team
I've have both of my vehicles serviced at Rick Case Genesis Hyundai of Roswell. Service Writer, Mike Ennis has made sure that my Equus and G70 are service right. Everything that we've asked to be checked on has been done and even more

We purchased an extended warranty on our Equus and so far it has paid off 10 times over.

Verified Customer
Alpharetta, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customer Verified Customer
10
Category: Service
Will come back
I always get my oil change here. They always know what they’re doing.
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