ME

MICHAEL ENNIS

SERVICE ADVISOR
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(51 reviews)
78

JH
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Jack H.
Roswell, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
2020 Veloster NPP synthetic oil change
Timely, friendly and good results. Amazing with today's lack of a workforce, inflation, high gas prices (courtesy of LGB), this place is terrific. Can't say enough of how great an experience it was, please don't edit my comment.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/23/2022 05:57 AM

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customer Verified Customer
10
Category: Service
Great Experience aa
Been a customer for a while now and it's obvious customer satisfaction is key as they pay attention to details. Vehicle is worked on on-time, and my car is happy again.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2022
Service Type: Maintenance
8
Category: Service
Good service...Always room for improvement
So far so good. Been using them for a while and I've never had issues. No complaints. Great staff and service.
ANTHONY D. from Rick Case Hyundai Roswell responded on 03/15/2022 11:55 AM

THANK YOU FOR FEEDBACK!!

BRUCE V. from Rick Case Hyundai Roswell responded on 03/15/2022 12:20 PM

Thank you for your feedback we will reach out to you.


RR
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Robert R.
Roswell, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Customer Centricity
Great customer service. Thanks Mike!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/11/2022 10:52 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

HR
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Hayden R.
Canton, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
verified customer Verified Customer
10
Category: Service
Great team at Roswell!
Always able to get me in and out super fast!

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/18/2022
Service Type: Repair
10
Category: Service
Great work!
Always a pleasure at Roswell service!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/18/2022 11:52 AM

HOW CAN WE IMPROVE?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/18/2022 12:49 PM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SS
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Sheilah S.
Canton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great experience
We took our Genesis in for some issues. Mike was outstanding! We had to wait a few minutes to get checked in but once we were, he was able to get us out quickly. We dropped off our car and received it back in a reasonable amount of time.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 12/28/2021 05:04 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

AM
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Arisa M.
Georgia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Took my car for maintenance
I highly recommend Mike, the service department personnel.
Thank you always for your great service as always.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/19/2021 05:04 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RS
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Robert S.
Alpharetta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quality Dealer & Automobile
I purchased my Sonata Limited from this dealership more than 5 years ago and I cannot be happier with my decision. The dealership has been consistently excellent in every area over the years and I would recommend to anyone. They have maintained my Sonata in perfect condition and show professionalism at all times. I would recommend this automobile to anyone looking for a quality and value and this dealership to anyone looking for superior service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/19/2021 05:05 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

KC
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Kimberly C.
Ellijay, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great Service.
Great people and excellent service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 11/12/2021 10:10 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customer Verified Customer
10
Category: Service
Will come back
I always get my oil change here. They always know what they’re doing.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2021
Service Type: Maintenance
10
Category: Service
Better than the one I usually go to
I like this place than the other one Hyundai service.
BRUCE V. from Rick Case Hyundai Roswell responded on 11/08/2021 12:26 PM

Thank you for your feed back. Thank you for the rescore

BRUCE V. from Rick Case Hyundai Roswell responded on 11/24/2021 05:49 AM

Thank you so much for the rescore have a great Thanksgiving.


Verified Customer
Lawrenceville, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customer Verified Customer
8
Category: Service
So far service provided very satisfactory
Car serviced and so far working properly.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/12/2021
Service Type: Repair
3
Category: Service
Very disappointed this time
After rwo visits problem still exist. Hazard light on gets reset by dealership technician before getting home light goes on again.
BRUCE V. from Rick Case Hyundai Roswell responded on 10/15/2021 09:17 AM

Thank you for feed back and the opportunity to make it right. Mike really cares.


Verified Customer
Georgia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Very good service
I got my brakes done there. Good price, quick, and efficient
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 09/22/2021 01:13 PM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

CE
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Carlos E.
Georgia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Quick and efficient
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 08/20/2021 02:38 PM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RP
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Rakeshkumar P.
Covington, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Amazing Staff and Service
The service overall was excellent.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 08/03/2021 10:56 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Hayden R.
Canton, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/29/2021
Service Type: Repair
Category: Service
The Team is so Amazing!!
Always have a great experience but this time I finally got Mike Ennis to laugh at one of my jokes!!
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 07/29/2021 10:27 AM

What can we do to improve?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

VO
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Victor O.
Georgia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great knowledge of my car problems and courteous staff.
They have great knowledge of my car problems and staffs are phenomenally courteous.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 07/19/2021 06:09 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

VG
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Vikash G.
Acworth, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
verified customer Verified Customer
Category: Service
Great as always
Wonderful as always!
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/09/2021
Service Type: Repair
Category: Service
Great Service
Mike is great as always!
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 07/10/2021 07:01 AM

What can we do to improve?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

BN
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Billy N.
Roswell, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional Service
When it comes to automobile service departments, I’m a skeptic. In the back of my mind I wonder if I’m going to be taken advantage of or up-charged for repairs that are not needed. NOT HERE.

I was met with honest conversations about what needs to be done to get my vehicle back on the road. They were quick to get me in, and kept me updated on the status.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 07/02/2021 05:48 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

GA
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Guillermo A.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service at Rick Case Hyundai
Easy service and short wait time. Will return for my next service appointment.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 06/29/2021 11:35 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

SD
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Shruti D.
Alpharetta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
.
.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 06/28/2021 05:10 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

BM
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Bill M.
Ball Ground, GA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
verified customer Verified Customer
Category: Service
They listen and care about customers
I had a issue that resulted from a miscommunication and Mike in service took time to listen to my concerns and worked quickly to resolve them. This is first class customer service that I received not only today but for 4.5 years that I have been a customer of Rick CasebHyundai in Roswell, Georgia!!!
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/24/2021
Service Type: Repair
Category: Service
Communication could be better
Good experience in buying and servicing our Hyundai Santa Fe for the past 4.5 years.
Recommended
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 06/24/2021 07:59 AM

Were we able to resolve your issues for you?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
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