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SureCritic / Hyundai Dealer / Joe Machens Hyundai / MARK HOFFMAN
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MARK HOFFMAN

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(36 reviews)
74

Reviews of MARK HOFFMAN

JK
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Jack K.
Columbia, MO
2014 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/05/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
not coming back.
$114.62 for oil change cabin filter TOO MUCH.
OLIVIA M. from Joe Machens Hyundai responded on 03/07/2022 11:33 AM

Jack, thank you for taking the time to talk with me on the phone. I greatly appreciate it. 

Employees worked with
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MARK HOFFMAN
Verified Customer
Lake Ozark, MO
2021 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/01/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Dealership store outdated
Don't expect this dealership to go out of their way much after the sale
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 10/06/2021 03:36 PM

I apologize for your poor experience and would like to alleviate any concerns with this visit.  Please, reach out to me at your earliest convenience.

Justin Kertz
Service Manager
Joe Machens Hyundai
573-474-7400
Employees worked with
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MARK HOFFMAN
Verified Customer
Columbia, MO
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Effective and pleasant
Great place, nice people. You will like them
Recommended
MERANDA D. from Joe Machens Hyundai responded on 07/08/2021 11:21 AM

Thank you for taking the time to give us feed back! I would like to speak with you at your earliest convenience and resolve any problems you had with your visit. I look forward to speaking to you soon! 

Meranda Dodson 
Customer Service Specalist 
573-388-8531 

Employees worked with
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MARK HOFFMAN
Verified Customer
Laddonia, MO
2020 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Great
Always easy to get things done and explained after the service was explained.
OLIVIA M. from Joe Machens Hyundai responded on 02/02/2022 08:10 AM

Thank you for your review! I do want to apologize for the availability of appointments! Thank you for choosing Joe Machens Hyundai for your vehicle needs! 

Employees worked with
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MARK HOFFMAN
DJ
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Donna J.
Fayette, MO
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
verified customer Verified Customer
10
Category: Service
Confidence restored
After going back into the service department and talking with the manager I feel better about my service.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2021
Service Type: Maintenance
7
Category: Service
Oil change
I do not like these. Read what I wrote inside.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/22/2021 07:14 AM

Thank you for coming by to speak with me in person.  I greatly appreciate your candor.  I apologize for the inconvenience and safety hazard this presented.  I look forward to seeing you and the little man in training again in the near future.

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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MARK HOFFMAN
DN
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David N.
Columbia, MO
2022 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Routine service
My oil change and rotation were completed quickly.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/22/2021 07:38 AM

David, thank you for expressing the issue that you had when you were here for your last visit. Thank you for also talking with us via phone call and we are to be sure that the future services you have here as well as out other guest that this will not happen again! We greatly appreciate you chosing Joe Machens Hyundai Srvice Department for your vehicle needs! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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MARK HOFFMAN
Verified Customer
Pilot Grove, MO
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2021
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Recall work
Scheduling was super easy! Work was done in a timely manner.
MERANDA D. from Joe Machens Hyundai responded on 08/17/2021 08:55 AM

Thank you for taking the time out of your day to give us feedback! I'm sorry about the price increase with the oil changes. We are seeing an increase in a lot of things through out the shop, we do apologize for any inconvenience. We always try to keep updated changes posted on the front of the service advisers desk. If you have any further questions, please don't hesitate to contact me. 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with
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MARK HOFFMAN
GL
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Georgia L.
Monroe City, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Honest dealership experience...
I have told everyone who would listen that I will NEVER drive a Hyundai again. If I could afford to, I'd ditch my 2018 Sonata in a heartbeat. Why? Because I have had horrible service experiences with the dealership where I purchased it. This month, I chose to drive twice as far and get it serviced at Machens. Mark Hoffman was the face that greeted me and completely changed my opinion of dealerships. He listened to the issues I have been having and then told me the truth. He explained routine maintenance schedule items better than I've heard in 4 years. I left paying easily $500+ more than planned and was totally okay with the end result. I appreciate Mark taking a little extra time to be sure that I understood things and his patience when I needed it.
Employees worked with
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MARK HOFFMAN
WM
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William M.
Columbia, MO
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Mark went beyond to get me good service
At first, because the service tech was unable to duplicate the problem I'd described, I was told that they couldn't do anything. I didn't find this acceptable, so the service adviser Mark called Hyundai corporate customer service on my behalf and was able to get an authorization for an experimental remedy of the problem I'd been having. Time will tell if that took care of it, but I'm glad they were willing to pay for something.
Employees worked with
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MARK HOFFMAN
RG
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Robert G.
Columbia, MO
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick service
It was quick and easy service. The shuttle provided took us to breakfast down the street and the service was done before we even ordered. Great experience.
Employees worked with
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MARK HOFFMAN
Verified Customer
Poplar Bluff, MO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional
Great service from scheduling to car pick up. Courteous, Kind, Prompt
Employees worked with
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MARK HOFFMAN
Verified Customer
Rocheport, MO
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Blah blah blah
Oh yeah!!!
OLIVIA M. from Joe Machens Hyundai responded on 03/16/2022 07:33 AM

Thank you for your 5-star review! Greatly appreciated! 

Employees worked with
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MARK HOFFMAN
BW
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Bill W.
Columbia, MO
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Perfection
Perfection
OLIVIA M. from Joe Machens Hyundai responded on 03/14/2022 06:18 AM

Bill, thank you for you the 5-star review! We greatly appreciate it! Thank you for choosing Joe Machens Hyundai Service Department for your vehicle needs! 

Employees worked with
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MARK HOFFMAN
Verified Customer
Fulton, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Car maintenance
Service always knowledgeable and professional
OLIVIA M. from Joe Machens Hyundai responded on 03/14/2022 06:15 AM

Laura, thank you so much for your kind 5-star review! We greatly appreciate it! 

Employees worked with
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MARK HOFFMAN
LB
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Lila B.
Marshall, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always feel well taken care of...
The time it took to do a complete check over and an oil change was exceptional. Always polite and professional - great team!
OLIVIA M. from Joe Machens Hyundai responded on 03/04/2022 10:44 AM

Lila, thank you for your 5-star review and kind words! We greatly appreciate it! Thank you for choosing Joe Machens Hyundai Service Department for your vehicle needs! 

Employees worked with
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MARK HOFFMAN
Verified Customer
Columbia, MO
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Emergency repair of brake light sensor
I came in late in the afternoon without an appointment when I found out my brake lights would not turn off no mater what I did. This occurred the day before a snow storm was predicted. The service manager and technician immediately helped and luckily had the replacement part for my 12 year old Hyundai installed in less than an hour, again without an appointment.

Thank you Joe Machins Hyundai.
OLIVIA M. from Joe Machens Hyundai responded on 02/21/2022 12:21 PM

Thank you for your amazing 5-star review! We were happy that we were able to get you in and have the parts here for your vehicle! Thank you for choosing Joe Machens Hyundai Service Department! 

Employees worked with
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MARK HOFFMAN
PP
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Pat P.
Columbia, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Just good service
Really good service and people
OLIVIA M. from Joe Machens Hyundai responded on 02/11/2022 05:48 AM

Pat, thank you for you amazing 5-star review! We greatly appreciate it! 

Employees worked with
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MARK HOFFMAN
RS
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Reggie S.
Columbia, MO
2004 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Lube Oil and Filter
Thank you for your continued exceptional service!
OLIVIA M. from Joe Machens Hyundai responded on 02/07/2022 06:47 AM

Reggie, thank you for your amazing 5-star review! All of us here at Joe Machens Hyundai appreciate it! Thank you for your business! 

Employees worked with
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MARK HOFFMAN
Verified Customer
Columbia, MO
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Vehicle service
Staff are friendly and approachable. My car service was done in no time.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 12/20/2021 06:00 AM

Thank you for your review! We appreciate it very much! Happy Holidays! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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MARK HOFFMAN
PJ
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Pamela J.
Columbia, MO
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Last Minute Lube, Oil and Filter Before a Holiday Trip
I worried that it had been a while since I had my Accent serviced. I knew I had to get it done since I was leaving to go back home for the Thanksgiving Holiday with about a 500 mile round trip. Figured I'd be there at the service center till noon. But, it was the chance I had to take. Better to be late and safe than a little early and stranded. But, the service person took me right in. And, within a half hour the job was done! So, I was not late leaving Columbia and I was safe to make the trip.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/30/2021 06:36 AM

Pamela, thank you so much for your review and your kind words! We are thankful that you chose Joe Machens Hyundai for your vehicle needs! We are glad that you made it to you family Thanksgiving safe and sound. Once again, thank you from all of us here at Joe Machens Hyundai! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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MARK HOFFMAN
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