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MARK HOFFMAN

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(36 reviews)
74

ZM
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Zaid M.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good and Reliable
I am pleased with the service and with the personnel too.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 08/02/2021 05:35 AM

Thank you for taking the time out of your day to give us feed back! 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

RG
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Robert G.
Fulton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best service department I've ever used!
Time friendly
Comfortable surroundings
Friendly personnel
Recommended
MERANDA D. from Joe Machens Hyundai responded on 07/29/2021 12:28 PM

Thank you for taking the time out of your day to give us feed back! 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good Customer Service at Joe Machens Hyundai.
Having problems with my car like it was going to die. Called Joe Machens Hyundai, spoke with Justin, said for me to bring it in. He stated “that he knew what the problem was-the Ignition Coil!” They fixed it. I was there for about 30 to 40 minutes tops. I TRULY appreciate Justin working me in. “Such WONDERFUL customer service!!” Thank you once again Justin and your team. I also thank Jehovah God that it was covered under warranty!!!
Recommended
MERANDA D. from Joe Machens Hyundai responded on 07/07/2021 07:33 AM

Thank you for taking the time to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

Verified Customer
Columbia, MO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Effective and pleasant
Great place, nice people. You will like them
Recommended
MERANDA D. from Joe Machens Hyundai responded on 07/08/2021 11:21 AM

Thank you for taking the time to give us feed back! I would like to speak with you at your earliest convenience and resolve any problems you had with your visit. I look forward to speaking to you soon! 

Meranda Dodson 
Customer Service Specalist 
573-388-8531 

Employees worked with

TT
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Timothy T.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service, fast and efficient.
Stopped in without an appointment and received immediate service.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 06/17/2021 07:46 AM

Thank you for taking the time to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

MERANDA D. from Joe Machens Hyundai responded on 06/17/2021 07:47 AM

Thank you for taking the time to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

JE
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John E.
Vienna, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service is excellent
They keep their promises
Recommended
MERANDA D. from Joe Machens Hyundai responded on 06/17/2021 07:46 AM

Thank you for taking the time to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

MP
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Marvin P.
Bevier, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Got me right in and fast service
Recommended
MERANDA D. from Joe Machens Hyundai responded on 05/25/2021 05:38 AM

Thank you for taking the time the give us feedback! 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

GL
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Georgia L.
Monroe City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Honest dealership experience...
I have told everyone who would listen that I will NEVER drive a Hyundai again. If I could afford to, I'd ditch my 2018 Sonata in a heartbeat. Why? Because I have had horrible service experiences with the dealership where I purchased it. This month, I chose to drive twice as far and get it serviced at Machens. Mark Hoffman was the face that greeted me and completely changed my opinion of dealerships. He listened to the issues I have been having and then told me the truth. He explained routine maintenance schedule items better than I've heard in 4 years. I left paying easily $500+ more than planned and was totally okay with the end result. I appreciate Mark taking a little extra time to be sure that I understood things and his patience when I needed it.
Employees worked with

WM
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William M.
Columbia, MO
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Mark went beyond to get me good service
At first, because the service tech was unable to duplicate the problem I'd described, I was told that they couldn't do anything. I didn't find this acceptable, so the service adviser Mark called Hyundai corporate customer service on my behalf and was able to get an authorization for an experimental remedy of the problem I'd been having. Time will tell if that took care of it, but I'm glad they were willing to pay for something.
Employees worked with

RG
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Robert G.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick service
It was quick and easy service. The shuttle provided took us to breakfast down the street and the service was done before we even ordered. Great experience.
Employees worked with

Verified Customer
Poplar Bluff, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional
Great service from scheduling to car pick up. Courteous, Kind, Prompt
Employees worked with

Verified Customer
Rocheport, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Blah blah blah
Oh yeah!!!
OLIVIA M. from Joe Machens Hyundai responded on 03/16/2022 07:33 AM

Thank you for your 5-star review! Greatly appreciated! 

Employees worked with

BW
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Bill W.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Perfection
Perfection
OLIVIA M. from Joe Machens Hyundai responded on 03/14/2022 06:18 AM

Bill, thank you for you the 5-star review! We greatly appreciate it! Thank you for choosing Joe Machens Hyundai Service Department for your vehicle needs! 

Employees worked with

Verified Customer
Fulton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Car maintenance
Service always knowledgeable and professional
OLIVIA M. from Joe Machens Hyundai responded on 03/14/2022 06:15 AM

Laura, thank you so much for your kind 5-star review! We greatly appreciate it! 

Employees worked with

JK
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Jack K.
Columbia, MO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/05/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
not coming back.
$114.62 for oil change cabin filter TOO MUCH.
OLIVIA M. from Joe Machens Hyundai responded on 03/07/2022 11:33 AM

Jack, thank you for taking the time to talk with me on the phone. I greatly appreciate it. 

Employees worked with

LB
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Lila B.
Marshall, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always feel well taken care of...
The time it took to do a complete check over and an oil change was exceptional. Always polite and professional - great team!
OLIVIA M. from Joe Machens Hyundai responded on 03/04/2022 10:44 AM

Lila, thank you for your 5-star review and kind words! We greatly appreciate it! Thank you for choosing Joe Machens Hyundai Service Department for your vehicle needs! 

Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Emergency repair of brake light sensor
I came in late in the afternoon without an appointment when I found out my brake lights would not turn off no mater what I did. This occurred the day before a snow storm was predicted. The service manager and technician immediately helped and luckily had the replacement part for my 12 year old Hyundai installed in less than an hour, again without an appointment.

Thank you Joe Machins Hyundai.
OLIVIA M. from Joe Machens Hyundai responded on 02/21/2022 12:21 PM

Thank you for your amazing 5-star review! We were happy that we were able to get you in and have the parts here for your vehicle! Thank you for choosing Joe Machens Hyundai Service Department! 

Employees worked with

PP
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Pat P.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Just good service
Really good service and people
OLIVIA M. from Joe Machens Hyundai responded on 02/11/2022 05:48 AM

Pat, thank you for you amazing 5-star review! We greatly appreciate it! 

Employees worked with

RS
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Reggie S.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Lube Oil and Filter
Thank you for your continued exceptional service!
OLIVIA M. from Joe Machens Hyundai responded on 02/07/2022 06:47 AM

Reggie, thank you for your amazing 5-star review! All of us here at Joe Machens Hyundai appreciate it! Thank you for your business! 

Employees worked with

Verified Customer
Laddonia, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Great
Always easy to get things done and explained after the service was explained.
OLIVIA M. from Joe Machens Hyundai responded on 02/02/2022 08:10 AM

Thank you for your review! I do want to apologize for the availability of appointments! Thank you for choosing Joe Machens Hyundai for your vehicle needs! 

Employees worked with
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