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SureCritic / Hyundai Dealer / McGrath City Hyundai / MICHAEL CHRISTOU
MC

MICHAEL CHRISTOU

McGrath City Hyundai
Overall Rating
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
3.5
(11 reviews)
23

Reviews of MICHAEL CHRISTOU

TG
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Taneisha g.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2022
10
Category: Service
Cyst service
Very helpful
Employees worked with
MC
MICHAEL CHRISTOU
Verified Customer
Elmwood Park, IL
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/31/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Terrible second experience.
Lack of communication with staff and so many other things that went wrong.
Employees worked with
MC
MICHAEL CHRISTOU
Verified Customer
Rocky River, OH
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
They Suck.
UNBELIEVABLY TERRIBLE EXPERIENCE. It took a month to get this appointment. Left specific instructions on the most important fix my car needed for the appointment that needed to be completed first before any other problems were addressed. They fixed recalls and did an oil change, but NEVER fixed the original problem I came to them for. Keep in mind, anyone with even a little knowledge with cars would know that the original problem was something that if left alone would cause SERIOUS DAMAGE to my car. When I went to pick up the car and asked about the original problem the technician said they never put in the order to fix the problem I wanted fixed in the first place! Now they are telling me I have to wait a month to set up another appointment to fix the problem that I already waited a month to have fixed. COMPLETELY RIDICULOUS. To top it off, the advisor in charge of putting in the orders (the person who messed up) was extremely rude and tried to play it off as, his words, “something that happens” and that “I’m not the only one”??? THIS SHOULD NEVER HAPPEN. And when it does they should do their best to accommodate me and fix THEIR MISTAKES. Unaccountable. Bad customer service. Unprofessional. Long wait. High prices. DO NOT GO HERE.
CHRIS C. from McGrath City Hyundai responded on 03/24/2022 11:51 AM

Thank you very much for taking the time to speak with me.  I am glad we were able to discuss and resolve your concerns.  I am always here to help you with anything you need.  I look forward to seeing you on your next service visit.  Thank you again and have a great day.

Best regards,

Mike

Employees worked with
MC
MICHAEL CHRISTOU
SM
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Stephanie M.
Chicago, IL
2022 Hyundai Palisade
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/05/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Waited 4 hours for oil change and tire rotation
Very disappointed that I waited 4 hours coming in for an oil change and tire rotation. They asked if I wanted a recall completed. I asked how long it would take and was told 20-30 minutes. I would have never expected an oil change and tire rotation to take 3 1/2 hours when I made an appointment.
Employees worked with
MC
MICHAEL CHRISTOU
Verified Customer
Trout Valley, IL
2018 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/04/2022
Service Type: Repair
verified customer Verified Customer
1
Category: Service
Bad service
Scheduled for a recall to be fixed waited 3 hrs to be complete never was notified they needed additional time due to not starting it till my promised time done
CHRIS C. from McGrath City Hyundai responded on 02/05/2022 02:10 PM

Good afternoon.  My name is Chris and I work in client relations at McGrath City Hyundai. At our dealership, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please feel free to call me at 773-804-5010. I look forward to speaking with you soon.

Best regards,

Chris
McGrath City Hyundai

Employees worked with
MC
MICHAEL CHRISTOU
BK
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Barry K.
Chicago, IL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great job
Great job
CHRIS C. from McGrath City Hyundai responded on 01/19/2022 12:46 PM

Barry,

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with
MC
MICHAEL CHRISTOU
MH
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Martha H.
Chicago, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Very good and great work
Good service and caring about their work very satisfying
CHRIS C. from McGrath City Hyundai responded on 01/19/2022 12:44 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with
MC
MICHAEL CHRISTOU
Verified Customer
River Forest, IL
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/14/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Long wait
The wait for car was too long. Better scheduling is needed.
ANA R. from McGrath City Hyundai responded on 01/14/2022 01:54 PM

         My name is Ana, I am the Client Relations Manager here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Ana Rivera
Mcgrath City Hyundai
AnaR@mcgrathcity

Employees worked with
MC
MICHAEL CHRISTOU
MD
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Mary D.
Chicago, IL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Head light
I work nights driving and my head lights went out. The next morning I called for a appointment to get it fixed. The service department told me to come in and they would take care of it. I was in and out with pine hour. Thanks you so much.
ANA R. from McGrath City Hyundai responded on 01/12/2022 07:09 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Ana Rivera
Client Relations Manager
AnaR@ mcgrathcity.com

Employees worked with
MC
MICHAEL CHRISTOU
Verified Customer
Chicago, IL
2010 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/27/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Disappointed
I came in for an oil change and to have two recalls taken care of. After inspection I was told I urgently needed a fuel injector flush. I rejected this knowing I had had it done in December 2020 and had only driven a thousand miles since then. When I asked about it I was told the technician did not inspect my vehicle. They just recommended it based on mileage.
This strikes me as predatory. I take my vehicle nowhere else. McGrath has record of all my services. But they can’t be bothered to look at it before making recommendations? Predatory cash grab. Disappointed to have had this happen. Oh and the emails I’m receiving continuing to recommend the flush are icing on the cake. Guess you can’t update your records to show it was rejected because it was done already. Even better.
ANA R. from McGrath City Hyundai responded on 12/28/2021 07:29 AM

My name is Ana, I am the Client Relations Manager here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Ana Rivera
Mcgrath City Hyundai
AnaR@mcgrathcity.com

Employees worked with
MC
MICHAEL CHRISTOU
Verified Customer
Chicago, IL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Few concerns
Please make sure and give customer estimated time for service. Even if it’s not the correct estimate time. If customer have been waiting more than an hour 1/2.
ANA R. from McGrath City Hyundai responded on 12/15/2021 02:51 PM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Ana Rivera
Client Relations Manager
AnaR@ mcgrathcity.com

Employees worked with
MC
MICHAEL CHRISTOU
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