ME

Michael Emmons

Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(13 reviews)
100

Verified Customer
Washougal, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2024
verified customer Verified Customer
10
Amazing purchase
Michael and Phillip were so amazing to deal with. This was by far the best car buying experience I’ve had.
Kerrie K., Service Manager from Vancouver Toyota responded on 02/15/2024 03:10 PM

Thank you for sharing your positive experience working with Michael and Phillip. We appreciate your feedback and are glad to hear that you had a great car-buying experience with us. We strive to provide exceptional service to all of our customers. Congratulations on your purchase!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490

VN
gravatar
VIRGINIA N.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2023
verified customer Verified Customer
10
1st choice
My family’s past experiences at Toyota have been exciting and stress free. This lead me to follow. I’m now the fourth in my family to leave the Toyota lot with a new car.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/24/2023 10:36 AM

Virginia, we are so glad to have been part of such an exciting journey for your family. We strive to make sure our customers have a stress-free experience and are delighted we were able to deliver this for you. We appreciate your loyalty and ongoing support.

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

Verified Customer
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2023
verified customer Verified Customer
10
Easy car buying experience!
Had a great experience purhasing a used car with this dealership, I reached out to Michael about the car that was listed on the dealership website and we made an appointment to meet with him to discuss trading in my car and purchasing the used car. The process was super easy, I was also able to get financing through the dealership at a lower rate than I was quoted by my credit union. Overall a great experience!
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 09/06/2023 09:38 AM

Thank you for your kind review. We are delighted to hear that you had such an enjoyable experience with us. It was a pleasure working with Michael, and we strive to provide competitive financing and a hassle free car purchasing experience. We appreciate your business and look forward to seeing you again in the future.

Lynn Quiding
Customer Service Representative
3602535403

RM
gravatar
ROBERT M.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2023
verified customer Verified Customer
10
We finally got our car!
After a ten month wait, our Toyota Highlander Hybrid finally arrived. The dealership kept us engaged via both text and phone calls, assuring us they had not forgotten our order. The day we went to pick it up was like a party. Everyone smiling and friendly, we got the car, Toyota hats, and a great water bottle- presents! The orientation was long, yet really interesting and helpful. Our new car has many features to learn about- all fun. Our sales guy was patient and made it easy.
Even the business part of the day was easy. No pressure to add this or that. We wrote a check and signed some papers- done!
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 01/18/2023 05:00 PM

Hi Robert, 
Thank you for your review and patience for 10 months waiting for your Highlander to arrive.
I am happy our staff joined in on the fun! Enjoy your new ride!
Sincerely, 

Lynn Quiding
Customer Service Representative
3602535403

AP
gravatar
ANDREW P.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2022
verified customer Verified Customer
10
THANK YOU!
My wife and I were so nervous to buy our first car. After visiting different sales lots over the last year, we finally found one that felt natural, low pressure, and folks that truly felt like they had our best interest. Alex, Michael, and Bryan really made it feel like we were buying a car from our friends. We are so grateful for a comfortable experience, and an even more comfortable 2023 4Runner SR5P! HIGHLY recommended. We will be back, and also sending our friends and family!
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 12/27/2022 06:49 AM

Hi Andrew, 
Thank you for sharing your 1st car buying experience working with Alex, Michael and Bryan. Enjoy your 2023 4 Runner!
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Verified Customer
Bellingham, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2022
verified customer Verified Customer
10
Trustworthy and Kind
I bought a 2023 Camry from Michael Emmons at Vancouver Toyota. He went above and beyond to make sure that everything went perfect with my purchase. He worked around all my needs and got me a payment that worked great for me. Joe in finance was very informative and made everything super quick and easy. I am very happy with my purchase and it's always refreshing to work with a dealership that is trustworthy and listens to it's customers needs. They are fair and don't mark up their vehicles making it evident that they care for their community and their needs. In this crazy market where getting a car is almost impossible, I appreciate a dealership going above and beyond to make my dreams become reality. From the moment I stepped into the dealership I felt welcomed and knew that this was the place where I wanted to purchase my car!
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 12/23/2022 08:28 AM

Thank you for sharing your experience with us. We appreciate our customers here at McCord's.
Sincerely

Lynn Quiding
Customer Service Representative
3602535403

JC
gravatar
JOHN C.
Ridgefield, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2022
verified customer Verified Customer
9
Very good customer service. Michael really tried to help
Excellent customer service, and a very good
Kerrie K., Service Manager from Vancouver Toyota responded on 09/26/2022 11:15 AM

John, thank you for sharing this five-star review with us. We love to hear that you are satisfied with your visit.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with

DW
gravatar
DUSTY W.
Camas, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2022
verified customer Verified Customer
10
Polite and Highly Efficient
Exceptional staff, clearly well managed and very enthusiastic about perfecting their craft. Went out of their way to make my purchase customized for my specific preferences.
Kerrie K., Service Manager from Vancouver Toyota responded on 07/05/2022 07:28 AM

Dusty, congratulations on your purchase! We are glad that we could help make your process smooth and efficient. Thank you for taking the time to share this five-star review.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with

PD
gravatar
PATRICK D.
Bend, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2022
verified customer Verified Customer
10
2022 Tundra purchase
Great experience, they are a very well organized dealer who know their vehicles. I got the best price in the northwest on the truck that I wanted with no up sale push.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 05/09/2022 04:27 PM

Hi Patrick, 
Thank you for your review of our Dealership. We appreciate our customers here at McCord's Vancouver Toyota.
Enjoy your new ride!
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

GF
gravatar
GOLDIE F.
Battle Ground, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2022
verified customer Verified Customer
10
We couldn’t have asked for a better car buying experience!
From test driving a few vehicles to closing the deal on our new Camry, it was easy & couldn’t have been any lower pressure! We were very grateful for that!
Kerrie K., Service Manager from Vancouver Toyota responded on 04/18/2022 03:08 PM

Goldie, congratulations on your purchase! We appreciate the opportunity to help you find the right vehicle. 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with

RN
gravatar
RALPH N.
Ridgefield, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customer Verified Customer
9
Car purchase
Michael did a great
Job selling the car to us. He was able to work a deal that was satisfactory to us. He explained unknown features of the car to us and made sure we understood how all things worked.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 01/25/2022 10:55 AM

Hi Ralph, 
Thank you for your 5 star review. We appreciate our customers here at McCord's Vancouver Toyota. Enjoy your new ride!
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

LF
gravatar
Lauren F.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
10
Thank you Michael!
I had the most amazing customer service experience I’ve ever had in my life tonight with Michael. Long story, but I had to get my car towed to Toyota and ended up working with a different company to get a key made (to save money, but ended up being a poor choice.) The locksmith needed to be done by 8 when Toyota closes, but after 2 hours 8:00 rolled around and he said he needed 30 more minutes. Michael told us he wanted to make sure we got out, so he stayed a whole extra 40 minutes past close for us. Then, when the locksmith was done, he insisted that he stayed until we paid and left so that we (my mom and I) weren’t alone in the empty parking lot with the locksmith man. To top it all off, once the locksmith left we told Michael thank you and that he should head home while I was scraping ice off my car - he left and came back 10 minutes later with a bottle of deicer that he bought at the nearby store to make sure I got out okay. This was so above and beyond anything I could have ever wanted or expected, and we weren’t even working with Toyota at the time. Michael deserves a raise and all the recognition in the world, what an amazing human being! Thank you for everything!!!
Kerrie K., Service Manager from Vancouver Toyota responded on 12/30/2021 02:31 PM

Lauren, we are so pleased to hear that your experience with Michael was amazing overall. Thank you for taking the time to share this fantastic review!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with

LF
gravatar
Lauren F.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
10
Thank you Michael!
I had the most amazing customer service experience I’ve ever had in my life tonight with Michael. Long story, but I had to get my car towed to Toyota and ended up working with a different company to get a key made (to save money, but ended up being a poor choice.) The locksmith needed to be done by 8 when Toyota closes, but after 2 hours 8:00 rolled around and he said he needed 30 more minutes. Michael told us he wanted to make sure we got out, so he stayed a whole extra 40 minutes past close for us. Then, when the locksmith was done, he insisted that he stayed until we paid and left so that we (my mom and I) weren’t alone in the empty parking lot with the locksmith man. To top it all off, once the locksmith left we told Michael thank you and that he should head home while I was scraping ice off my car - he left and came back 10 minutes later with a bottle of deicer that he bought at the nearby store to make sure I got out okay. This was so above and beyond anything I could have ever wanted or expected, and we weren’t even working with Toyota at the time. Michael deserves a raise and all the recognition in the world, what an amazing human being! Thank you for everything!!!
Kerrie K., Service Manager from Vancouver Toyota responded on 12/30/2021 02:30 PM

Lauren, we are so pleased to hear that your experience with Michael was amazing overall. Thank you for taking the time to share this fantastic review!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.