MARIO MACIAS

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Good morning.  I apologize for any inconvenience.  We never want to let you down.  I understand we attempted to grab the car this morning to change the oil and return it quickly but there was some confusion.  I will work with the staff for us to be clearer on our communication.  I think its human nature that we know what we are thinking but we leave out key details.  I believe the other day Mario asked what number can I call you when it is done assuming that was saying you need to leave it.  We should have confirmed that the car was being dropped off.  Today it sounds like we were trying to correct the concern but we didn't discuss the plan in detail.  We were going to grab the car, run it straight here, put it in the shop immediately, and return right afterwards.  I believe you were expecting a loaner and we were not prepared for it.  I do hope that we can resolve this issue for you.  Please feel free to reach out to me if you have any questions or would like to talk.  Thank you and have a wonderful day.

Good morning.  I apologize for any inconvenience.  I have left you a message on your voice mail and would love to speak with you.  I am not sure of all the facts so it's difficult for me to resolve the situation without speaking with you.  In regards to the wiper fluid, I have been running into issues because we are not washing cars.  The techs had been spraying the nozzles to test them but that would spray the car and the windshield.  This would cause some customers to complain that now we left water marks on the vehicle.  For that reason, I told them to just visually inspect the wiper blade and top off the fluid.  I don't know if this is related to your concern but I am definitely curious.  These are tough times and to try to satisfy everyone is becoming more and more difficult but we are trying.  I look forward to speaking with you.  Have a great day.  

Robert,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Good morning.  Thank you for taking the time to speak with me.  Please accept my apology because this is not how we do business.  I have spoken with Tom Schuern, the general manager, about the situation.  He was very concerned and is already researching what happened so that we do not allow this to happen in the future.  You have been a longtime customer and I hope that you do return to us.  I am here if you need me for any reason.  Once again, I do apologize and hope to see you again.  Have a great weekend.  

Good morning.  I apologize that we did not meet your expectations.  This is very unusual coming from Zach and Mario.  Mario or myself will call you on Monday so that we can correct the situation.  Please reflect back on all of your prior visits and understand this is not normally us.  We are human and make mistakes from time to time.  It is important in how we respond.  We will talk to you tomorrow.  Have a nice Sunday.

Lance,
Thank you for your response. We appreciate you and your business. We look forward to helping you again at your next visit.

Best regards,
Cara

Good morning. Thank you for responding to our survey with the fantastic comments. We truly appreciate it and are super glad that you are part of our San Tan Hyundai family.  We look forward to seeing you next time. Have a great rest of your weekend.

Good morning. Thank you for responding to our survey with great comments. We truly appreciate it and look forward to seeing you next time. Have a great weekend.

Good afternoon.  I apologize that we did not meet your expectations.  I have left you a couple voicemails in hopes to speak with you regarding your visit.  Please give me a call or respond to this reply so that we may resolve any concerns.  I hope to hear from you.  Have a great day.  

It was super nice speaking with you this morning.  Now, you have my card please do not hesitate to call me or stop in when you are here.  Thanks for agreeing to rescore Mario.  We truly appreciate it.  Drive careful and we will see you next time.  

Good afternoon.  I apologize that we did not meet your expectation.  I left you a voice mail in a moment ago.  Please give me a call or reply so we can address your concern.  Thank you and have a great day.  

Good morning.  Thank you for returning my call.  I confirmed the appointment for the 12th and I am sending out a voucher for a free oil change for the inconvenience.  It is possible there may be an issue with the socket or possibly just a bad bulb.  Either way, the repair should be under warranty for you.  I appreciate your willingness to rescore Mario.  We will see you soon.  Have a great day.  

Good afternoon.  I apologize for the confusion.  With as many visits as you have with us, I hope you know that is not how we do business here.  The way the technician filled out the inspection broke the two belts apart and so it displayed to you as two seperate repairs.  We would have never charged you $500 to replace two belts.  The default price for belts is $250 to cover a broad range of vehicles.  The replacement would have actually cost $191.43 out the door.  Please return my call so we can resolve this concern.  We do not want to lose you as a loyal San Tan Hyundai customer.  Have a good day.  

Thank you for taking my call.  As we discussed I will put a $100 credit in the system for you to use here in the service department.  I do appreciate you willing to rescore us.  Thanks again and have a wonderful weekend.  

Kathleen,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Good afternoon.  I apologize that we did not meet your expectations.  I left you a voicemail a few moments ago.  We have never reported to Car Fax.  I have asked a few times on how they obtain their information and it always seem to be a secret.  We own two body shops and they are not even able to tell me.  However, I have today gone on to the Car Fax website into the support section and asked how.  The case number is 08757050.  In addition, I explained that you are inquiring.  I provided your VIN and a copy of the invoice. When they respond I will reach out to you.  In regards to the survey, this is Mario's personal report card and I hate to see him punished for something that is out of his control.  I also hope that you can see that we are a company that is willing to address your needs whether I get the right answer or not.  With all that being said, I am sending you a link in hopes that you would consider rescoring Mario based on his service and not that San Tan Hyundai is not linked to Car Fax.  I will reach out to you as soon as I receive a response from Car Fax.  Thank you and have a great day.  

Good morning.  I have heard back from CarFax and I am unable to report a single visit to them.  I have provided my contact information to a CarFax account representative.  It appears to be a complicated process that would involve our legal department to make a decision.  If it is something that I can coordinate I will do my best to do so.  I am going to send you a rescore in hopes that you may rescore Mario due to this is completely out of his control.  I left you a voicemail if you would like to call me or you can reply to this email.  Thank you and have a wonderful day.  

Nancy,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Jon,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Gayla,
Thank you for your response. I'm very glad to hear you had a good experience. We are here if you need anything. Have a great day!

Best regards,
Cara

George,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Susan,
Thank you for your response. I'm very glad to hear you had a good experience with our  sales department. I apologize we did not meet your expectations. We are here if you need anything. Have a great day! 

Best regards,
Cara