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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / Michael Southern
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Michael Southern

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(152 reviews)
95

Reviews of Michael Southern

JG
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Jonathan G.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional and caring
The folks at Earnhardt Hyundai in North Scottsdale are always so accommodating. My wife and I both service our vehicles here. Michael Southern is simply wonderful. Thanks again!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:15 AM

Thank you for the wonderful review and recommendation.

We are so, so happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
MT
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Mccloud T.
Wittmann, AZ
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
the best of the best, including mike southern, the service manager
i take both my genesis g90 and palisade limited here. mike southern is the best service manager in the industry. he is professional, timely, and i feel like i am giving my car to family to be taken care of.

btw, we drive an hour to get our vehicles done here. there are much closer dealerships.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 10:36 AM

Thank you for the wonderful review.

We know you come a long way, and I think the count is 4 closer dealership you could go to, so it means that much that you choose us.  Thank you for letting us service your Palisade and your G90 and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
LE
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Lynn E.
Phoenix, AZ
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Air Conditioning Repair
I recently brought my 2012 Accent into dealership as A/C was blowing warm air during week that temps ranged from 114 to 118!!
The A/C tech Danny ran dye test and quickly determined that the expansion valve required replacement. I was impressed that service manager suspected that was the issue after listening to the symptoms and impressed by how quickly Danny ran the test and replaced part.. I was in and out in about 90 minutes. A/C is running so cold now that I have to turn it down.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 09:50 AM

Thank you Lynn for the wonderful review and recommendation for Danny Richmond your technician.

We are so happy to be your dealer and we know you come across town and past other dealers to see us, we appreciate your loyaly and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
GP
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Genny P.
Scottsdale, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great experience!
What a great experience I had recently. I needed to find two cars for my daughters and ended up finding one for myself too. Everyone at the dealership was so kind and helpful! Sales Associate, Brad Burnham made the experience fun instead of stressful. I never felt pressured and we love our cars! Thank you Earnhardt Hyundai of North Scottsdale!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/01/2021 08:32 AM

Thank you Genny for the wonderful review and recommendation.

A three Hyundai family - that is fantastic.  Thank you for choosing us and we look forward to being here for all of you for all your Hyundai needs.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
RP
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Richard P.
Cave Creek, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great place for your service needs
competent staff, friendly staff, comfortable place if one has to wait
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/25/2021 12:09 PM

Thank you Richard for the great review and recommendation.

We are very thankful to be your Hyundai dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.  Thank you for your patience and understanding this visit we hope to be back up and running at full speed before your next service is due.

Michael Southern
Service Manager


Employees worked with
MS
Michael Southern
MD
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Mark D.
Phoenix, AZ
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
THE best Hyundai dealership sales and service in Arizona
Mike Southern and his service team are extremely professional, caring and trust worthy. The only place I would ever take my cars for service with complete confidence. Mike and his team ensure reliability, performance and safety every time they work on my cars. Thank you.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/22/2021 07:58 AM

Thank you Mark what a wonderful review and recommendation.  We've been doing this a long while together and we really appreciate your loyalty.

From the Veloster, to the Genesis coupe, from Santa Fe to Santa Fe to Santa e, it has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
LM
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Leslie M.
Phoenix, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Earnhardt Hyundai North Scottsdale Service Department Takes The Bull By The Horns.
The legendary Tex Earnhardt signed off his commercials with his famous trademark slogan "that ain't no bull". And the truth of that statement is evident every time I bring my Hyundai Tucson into Earnhardt Hyundai North Scottsdale. Mike Southern and his Service team get my car in, do the work that is needed on a timely basis and a fair price. There's no attempt to upsell me to something I don't need, or in other words, "no bull". So it is actually a pleasure to bring my car in and leave with the confidence that it was done right.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:45 AM

Thank you Les.

Always great to see you and we are so happy to be your dealer.  Happy motoring.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
JS
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Jerry S.
Scottsdale, AZ
2018 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service quality
Always a great experience when servicing my Hyundai vehicles. I have now owned or leased 4 vehicles at this location. Professional staff that has taken very good care of my needs!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:44 AM

Thank you Jerry for the great review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
TG
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Terry G.
Scottsdale, AZ
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Servixe
Very professional, qualified people. Great service and just good people to work with!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:40 AM

Thank you Terry for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Verified Customer
Phoenix, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Thank you
Thank you
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/21/2020 09:38 AM

Thank you for the great review.

We're happy we could help and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
MS
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Michael S.
Rio Verde, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Top Notch Service Dept
You will not do better anywhere in the valley ..
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/11/2020 09:02 AM

Thank you Michael for the great review.

Always nice to hear from our multiple Hyundai families.  We are very happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
KO
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Kimberly O.
Scottsdale, AZ
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional Customer Service
This service department never disappoints!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/11/2020 09:00 AM

Thank you Kimberly for the wonderful review and recommendation.

We are so, so happy to be your dealer and we look forward to being here for you for all the years, miles and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
PM
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Phillip M.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service Every Time
I love these guys! This is the best auto service shop in the Valley. I've been going there for years and they never disappoint.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/21/2020 09:44 AM

Thank you Phillip, always a pleasure to see you (and to get your reading recommendations).

We are very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Verified Customer
Peoria, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
same old same old
what's new with Earnhardt Hyundai??? Same old, same old, same old. Still excellent.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/26/2020 09:20 AM

Thank you for the wonderful review.

Same old, same old?  Well we're glad you still find us excellent and we'll look forward to seeing you again next visit for more of the same old, same old.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
HF
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Hugh F.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
quality staff and service
Even though I didnot have an appointment and all the service techs were busy, Michael, the service manager took charge and solved my problem.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/20/2020 07:42 AM

Thank you Hugh.

Glad we could help.  We are happy to be your Genesis dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
EH
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Evelyn H.
Glendale, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Manager: Mike S. Is awesome!
I definitely recommend all my friends to come here.
Great people and great place to buy your car at.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/18/2020 08:33 AM

Thank you Evelyn for the wonderful review and recommendation.

We are very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
TC
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Thomas C.
Glendale, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
I am very happy with the service have always treated very good Mike Southern is a great service manager and the advisors are very good
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/18/2020 08:32 AM

Thank you Tom.

Enjoy the new tires on your both your Elantra and your Equus and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Verified Customer
Scottsdale, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent as always
Quick, easy and the greatest advisors out there!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/25/2020 10:47 AM

Thank you for the awesome review!

When you're here, you're family - we're happy to be your dealership and we'll see you again next time.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
JC
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Jeff C.
Phoenix, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
My car broke down in Flagstaff, AZ and I had to use the Flagstaff Hyundai dealership to service my car. They had my car for 3 months with very little communication if any at all. I had to turn to my local Hyundai dealership in Scottsdale even though it was not their problem. Mike, the service manager, was a tremendous help to encourage the Flagstaff Hyundai to communicate with me and to explain what he thought was happening. After I got my car back he offered to look over my car to make sure my new engine was properly installed. He did find several things that the Flagstaff service did not properly complete. He kept me informed and made a very big problem easier for me.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/05/2020 02:53 PM

Jeff (and Sue) - thank you for the wonderful review and recommendation.

It certainly is challenging to coordinate service when your car is so far from home, especially on a job as big as this one was.  We're always happy to offer whatever assistance we can and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
DB
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David B.
Mesa, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional.
Routine maintenance, but always friendly and professional.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/10/2020 07:54 AM

Thank you for the great review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
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