NG

Nathan Grant

Vancouver Toyota

Overall Rating

4.0

(16 reviews)

38

Reviews of Nathan Grant

JF

JASON F.

Portland, OR

Toyota RAV4 HYBRID

01/09/2024

Verified Customer

10

Excellent Service!

My experience at Vancouver Toyota was the polar opposite of my previous car buying experience. Jason & Nathan got us through the buying process with top notch professionalism as well as a personal touch. Buying a car still takes hours. But they both made it feel easy. I would definitely recommend this dealership!

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 01/09/2024 01:38 PM

Dear Jason, thank you for sharing your positive car buying experience at Vancouver Toyota! We're thrilled to hear that Jason and Nathan provided you with top-notch professionalism and a personal touch throughout the process. We understand that buying a car can be time-consuming, but we're glad they made it feel easy for you. We appreciate your recommendation and look forward to serving you again in the future!

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

TO

TIMOTHY O.

Vancouver, WA

Toyota Tacoma 4WD

07/17/2023

Verified Customer

10

Great experience

Best car buying experience we have ever had, no pressure, efficient and kind staff. We are buying another vehicle here now after an absolute horrible experience at another dealership. We will probably only buy from Vancouver Toyota moving forward.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 07/17/2023 09:30 PM

Thank you so much for your kind words, Timothy. We are delighted to hear that you had an excellent experience buying from us. We strive to provide a pressure-free, efficient, and friendly environment for all of our customers. We are sorry to hear about your previous experience at another dealership and we look forward to helping you with all of your automotive needs in the future.

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

DD

DANIELE D.

Vancouver, WA

07/15/2023

Verified Customer

10

Smooth process for buying my new car.

I had a very good experience buying my new car at Vancouver Toyota. My salesperson made sure everything was explained and I was comfortable with every step of the process. I appreciated how patient and respectful he was.
The Finance Manager was friendly and informative, nice to work with also.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 07/17/2023 07:38 AM

We are so pleased to hear that Daniele had a great experience buying a car with us! Our salesperson and finance manager aim to ensure that all our customers have a positive and hassle-free experience. We are thrilled that they delivered on that for you. Thank you for your business and your kind feedback!

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

Arturo Cedeillo

TY

TAE Y.

Beaverton, OR

05/26/2023

Verified Customer

10

Amazing!! Amber, Marcie, and Nathan, thank you for great experience!!

Flawless experience and plan to come to this dealership in the future because of it!! Love how there is zero pressure to sell anything extra to us like every other dealerships out there that I’ve been to. Amber was very patient, personable, and low-pressure. She was very conscious of any wait time there was and apologized even when we were okay with it considering how busy things were. It was still very nice to see that she was very conscious of my time. Nathan was also very pleasant to work with!! Marcie was also awesome as well, and got us the car I wanted, and I love the new car we got!! Thank you, Marcie, for getting us the car!!

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 05/26/2023 03:49 PM

Thank you for your kind review, Tae! We are so pleased to hear that you came away from your experience with us feeling appreciated and that you found our staff to be friendly and helpful. We understand how important it is to have a comfortable and stress-free car buying experience, and we are delighted that you found this with us at Vancouver Toyota. We hope to continue to provide this same level of service to all our customers.

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

AN

AMBER N.

Washougal, WA

ReScore Review™

03/13/2023

Verified Customer

6

Vancouver Toyota follow up

Vancouver Toyota followed up with me regarding the oil change service due at 5000 miles. The offered and explanation as to why the oil might not need to be changed based on a visual appearance of the oil. They are changing the oil free after our discussion as a resolution.

Original Review

03/12/2023

0

Vancouver Toyota did not follow the recommendations of Toyota corporate services.

In the maintenance service recommendations that come with the vehicle there are services that have to be done at 5009 miles and services that can be done if certain conditions are met. The oil change is recommended to be done IF repeated trips or less than 5 miles in temperatures below 32F. We had snow and ice numerous times over this winter and temperatures for days and days below 32F. I pointed that out to Nathan and he said the technicians check and determine the need. I don’t know what you’re checking to determine but based on the information from corporate you should be changing the oil. Unless you took and oil sample and sent it to a lab to have it analyzed you do not know my looking at it. That can’t be accomplished in 30 minutes. The oil should have been changed.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 03/13/2023 02:14 PM

It was my pleasure to speak with you today and to get some explanation to your concerns. We appreciate
our customers here at McCord's Vancouver Toyota. I do get graded on my performance as well so if you
could take a moment to grade me I'd really appreciate it.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

AS

ADRIENNE S.

Vancouver, WA

03/06/2023

Verified Customer

10

Excellent service

Nathan did a fantastic job. He took the time to explain confusion on our service plan. He also took the initiative to make things right. Thank you

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 03/06/2023 02:24 PM

Hi Adrienne,

Thank you for your review of our Service Department and sharing your experience working with Nathan.
We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

AW

ANTHONY W.

Vancouver, WA

12/30/2022

Verified Customer

10

My

My experience at Vancouver Toyota was so great. With Jim (in sales) Mike (in finance) after purchasing my 4Runner, we came back later that evening with my son, and he bought a car there. Our experience that evening with Nick (in sales) and Nathan (in finance) was just as great. Thanks!

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 01/01/2023 04:38 PM

Hi Anthony,
Thank you for your review of Jim & Mike in our Sales Department. We appreciate our customers here at McCord's Vancouver Toyota. Hope you and your son are enjoying your new rides!!!
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

CB

CHRISTINE B.

Hood River, OR

Toyota Tacoma 4WD

12/15/2022

Verified Customer

10

Super easy, great team

Sam, Anna and Nathan made my first truck buying experience easy and fun! The team was knowledgeable and accommodating and I hope they all get a raise :)

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 12/16/2022 05:33 AM

Hi Christine,
Thank you for sharing your experience with buying your first truck, and working with Sam, Anna and Nathan in our Sales Department. We appreciate our customers here at McCord's Vancouver Toyota. Enjoy your new ride!
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

Anna Karakotova

PJ

PATRICIA J.

Vancouver, WA

Toyota Corolla Hatchback

10/31/2022

Verified Customer

10

Great experience!

Nathan helped me from start to finish. He helped me get a care plan to help with future appointment costs. He recommended tires for me to purchase, got me a ride back home and a pick up when the car was ready. We replaced wiper blades and a cabin filter. I feel confident that I am ready for winter. Thanks Nathan ?

Kerrie K., Service Manager from Vancouver Toyota responded on 11/01/2022 10:23 AM

Patricia, thank you for sharing your experience with, and compliments for, Nathan. We are so glad to hear that you feel confident and ready for winter. We appreciate your business!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490

Employees worked with

FB

FRANKLIN B.

Portland, OR

Toyota Tacoma 2WD

08/23/2022

Verified Customer

0

Bad customer service

Customer service was poor. Came in to pick up my vehicle right before closing time First guy behind the counter says I’ll be right with you couple mins later he’s asking a couple of people on the other side of the counter hey can any of you guys help? No one says anything for a couple of mins this one lady says I can help you sir, not the most friendly representative I’ve dealt with but I finally get paperwork handed over and she says someone will pull your vehicle around. For like 5-8 mins I watched this younger kid flirting around with his co-worker.. the lady the helped out with my paperwork finally comes out and asks if anybody has help me out yet this is after initially telling me someone will drive my truck around. She tells the kid that I’m waiting he finally comes over and says can I see your paperwork he gets my keys and calls this other kid over so he can hand my keys over so he can go pull my truck around. I can see where my truck is parked the whole time this kid stops by and has a conversation with another co-worker he finally gets in my truck starts it up backs up and stops he sits there and is playing with the stereo or something not sure what he was doing but finally pulls around and he’s just sitting there I’m over by the drivers door at this point he rolls down the window and says oh is this yours or something im the last customer in their service shop at this time.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 08/24/2022 10:14 AM

Hi Franklin,
I tried to reach out to you today and your voicemail is full. Please call so we can discuss your recent experience.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

AN

ANDREA N.

Vancouver, WA

08/02/2022

Verified Customer

10

Superb high quality people and Product!

I financed a Certified Rav4 Hybrid XLE, that I absolutely love!
The Sales consultant was so helpful and professional, as was the Finance Manager. Everyone that worked there and saw me was friendly, even though they weren't working with me.
I highly recommend McCord's Vancouver Toyota to anyone looking for a great vehicle, and excellent service.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 08/03/2022 09:01 AM

Hi Andrea,
Thank you for your review of our Sales Department. I'm happy to hear you love your new Rav4 Hybrid XLE.
We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

CT

CAROL T.

Washington, DC

06/30/2022

Verified Customer

0

Customer service blah.

The website listed all the services for $49.50, but then I was told it would be $119 for additional services... The cashier didn't know ANYTHING other than how to order a shuttle for me (i.e: how to get hot water, etc.) and made no effort to call and ask anyone--instead, she sent me place to place.
One of the guys bringing the cars forward really took his time or was obviously avoiding working. Another was really on top of it. I heard many people complain about various things such as not receiving a call, etc.
The dealership also doesn't tip lyft drivers for their shuttle services.

Nathan was overall nice.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 07/01/2022 10:09 AM

Hi Carol,
I value your feedback and appreciate you taking the time to explain your Lyft ride conversation with the Driver that transported you. We take pride in being able do offer complimentary Lyft rides and shuttle rides to our customers in a 15 mile radius here in Vancouver.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

KT

KIMBERLY T.

Washougal, WA

05/16/2022

Verified Customer

10

Great service.

Great experience from start to finish. Work completed in time estimated.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 05/16/2022 05:53 PM

Hi Kimberly,
Thank you for sharing your experience with us while at our Dealership.
We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

LR

Laura R.

Vancouver, WA

01/27/2022

2

Category: Service

Checked in but no sevice

Stayed with vehicle to check in outside. Once initial check in done, went inside to wait for tire to get repaired. 2 hours later asked service member how long it would be. "I'm with another customer. Ill come back and see you. (Never did).Waited in line 5 more minutes to be told my car "Wasn't in repair lineup at all. We will see if we can rush it - Have to wait another hour and 10 min.Want to speak to service Mgr?" When said yes, they said, "He's not available". How hard would it be to put "Check in" orders in a basket and work from bottom to top so none are "accidently" missed???

David S. from Vancouver Toyota responded on 01/28/2022 01:03 PM

Hello Laura,

Thank you for your recent review of our service department. It was a pleasure speaking with you and going over your recent service visit. We thank you for all of your feedback as it helps us grow and become better.

Sincerely,

David Sharshakov
Customer Service Representative
360 253 4440

Employees worked with

TB

TERRY B.

Vancouver, WA

11/30/2021

Verified Customer

10

Great!

Great job!

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 12/01/2021 09:52 AM

Hi Terry,
Thank you for your recent review and sharing your experience.
We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

Displaying all 15 Review

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.