Thank you for the review, and the opportunity to service your vehicle. Please feel free to contact us with any questions or issues you may have.
Simone MadtesThank you for the review, and the opportunity to service your vehicle. Please feel free to contact us with any questions or issues you may have.
Simone Madtes
Service Manager
817 279 5830
Hello Mr. Ballard,
My name is Simone and I am the Service Manager here at Shotttenkirk Hyundai. I am so sorry to hear about your service visit. It is important for us to know these things so we can make sure that we can be better. I know Brooke called you to see if we can redue the services. What I would like to do is come get your car, redue the services, and bring it back to you. I know you have already spoken to her, I wanted the opportunity to see what I can do to make this right. It is very important for you to feel like you can trust the techs with your vehicle, and I understand your concern. I look forward to speaking with you in the future. Thank you for your response and bringint this to our attention. I hope you have a great day and please feel free to contact me anytime.
Thank you