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SureCritic / Hyundai Dealer / Rairdon's Hyundai of Bellingham / NATHAN A KLEIN
NK

NATHAN A KLEIN

Rairdon's Hyundai of Bellingham
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(416 reviews)
92

Reviews of NATHAN A KLEIN

JW
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Jennie W.
Ferndale, WA
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customer Verified Customer
10
Category: Service
Fast, friendly, and clean
Fast service. Friendly associate like Kevin and Natalie. Clean space to wait!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/09/2021
Service Type: Maintenance
10
Category: Service
Speedy Fix
Speedy resolution to issues. Friendly staff. Clean waiting room and timely service.
NATALIE D. from Rairdon's Hyundai of Bellingham responded on 11/30/2021 10:07 AM

Thank you for taking the time to speak with me today! I appreciate you giving us the opportunity to improve your experience with us. 
Natalie Dickinson

Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
PN
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Paul N.
Ferndale, WA
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/05/2021
Service Type: Maintenance
Category: Service
Great service in a timely fashion
Taking care of the vehicle with care
Recommended
MICHAEL JR E C. from Rairdon's Hyundai of Bellingham responded on 04/08/2021 01:43 PM

Spoke with Paul and explained about the waiting area and the guidlines for COVID. As a good will gesture we will discount his next oil change.

Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
SB
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Sandra B.
Lynden, WA
2016 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
verified customer Verified Customer
Category: Service
Great service
Very professional
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/08/2021
Service Type: Maintenance
Category: Service
Good service
Good service
Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 02/09/2021 09:04 AM

Thank you for taking the time to send in the survey. I left you a voicemail if you can return my call at your earliest convience that would be great. Thank you!

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
FC
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Fred C.
Bellingham, WA
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
verified customer Verified Customer
Category: Service
Hometown service
Attentive and efficient service center and information access. Kevin and the team take things seriously and explain the problems well. Serviced usually in a few hours.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/12/2018
Service Type: Maintenance
Category: Service
Defective parts Mystery
There are defective parts on the Hyundai Elantra that the dealership does not cover. KNOW WHAT THEY ARE!!! Glad I found out before we bought a third car.
Not Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 10/12/2018 11:02 AM

"Glad we could talk and get things clarified, thank you sir. We look forward to our continued relationship!"

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
Verified Customer
Bellingham, WA
2015 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/04/2018
verified customer Verified Customer
Category: Service
Review
Very considerate, will take all the time you need to answer questions. I have dropped in without an appointment with a quick question and am helped immediately. I am confident in the service at this dealership
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/26/2018
Service Type: Maintenance
Category: Service
Xxx
Xx
Not Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 04/26/2018 01:40 PM

We strive for a perfect experience every time you visit and I apologize that we were not able to provide that for you this time around. If you could give me a call at your earliest convience, I'd like to talk about what we can do to fix it for you. My phone number is 360-738-8000.

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
WM
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William M.
Bellingham, WA
2015 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2017
verified customer Verified Customer
Category: Service
Front wheel noise
I took the car in for service because of a noise that I thought might be a front wheel bearing. They checked it out and found the wheel alignment was off. I drove the car again and the noise was still there. The service manager suggested that the cause might be because the tires were rotated a couple weeks prior to the alignment and the uneven tire wear was generating the noise. They took the car in and rotated the tires back to the original position and the noise has gone away. They were very persistent in getting this right. Thankyou.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/14/2017
Service Type: Repair
Category: Service
Front wheel noise
A wheel alignment was done to correct the noise. Because the alignment supposedly caused uneven tire wear I'll still have the noise unless I want to replace tires that have life left on the trend. I my mind the problem isn't resolved. Other than the noise and vibration still being there the car still runs. Only time will tell if it's a bearing or a tire problem.
Not Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 11/16/2017 07:18 AM

   Thank you for taking the time to talk to me on the phone yesterday. If there were any other concerns you had that we didn't address let me know. As I said on the phone I don't like leaving my customers issues unresolved. If you have further questions don't hesitate to stop by or contact me. 

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
NK
NATHAN A KLEIN
RS
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Ryo S.
Lynden, WA
2019 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Would always go back
Kevin at the service department will help you with all your needs
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
Verified Customer
Bellingham, WA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Huyndao
I’m not happy with the car itself seems like I’m constantly having issues but I appreciate the service I have received since buying my first car here in 2015
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
Verified Customer
Bellingham, WA
2022 Hyundai Santa Fe Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Help in an Emergency Situation
Kevin went above and beyond to help me resolve a serious fluid level issue with my brand new Santa Fe PHEV on a Friday afternoon. Rairdon's is my preferred service location and when an issue cropped up out of town another Hyundai dealer blew me off but not Kevin at Rairdon's! He came through to not only help me that day but to keep me well informed as they did trouble shooting to understand the source of the issue. Thank you Kevin and the Rairdon service team!!

One note...I did not purchase my Santa Fe PHEV from Rairdon's. Not because I didn't want to, but because this vehicle is not yet sold in WA. As you can see, the level of service I received from Kevin did not depend on me purchasing the vehicle from Rairdon.
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
Verified Customer
Custer, WA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good Job
Kevin makes the process seem seamless and the shuttle is such a wonderful service.
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
JW
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Jennie W.
Ferndale, WA
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customer Verified Customer
10
Category: Service
Fast, friendly, and clean
Fast service. Friendly associate like Kevin and Natalie. Clean space to wait!
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
SW
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Scott W.
Bellingham, WA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Friendly and kind
They always go out of their way to take care of me. My second Hyundai.
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
Verified Customer
Everson, WA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Convenient
Fast friendly service although would be nice if they have loner car
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
EM
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Edward M.
Blaine, WA
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Kevin, the service advisor is the best, but the facility is terrible and I'm surprised Hyundai allow is. I bought my car from Burlington as I thought they weren't really a dealer of standing with such poor physical facilities.
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
HL
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Hannah L.
Bellingham, WA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best car buying experience
They were amazing in all ways!
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
CP
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Cory P.
Lynden, WA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very helpful
My son's car broke down, had it towed to the dealership, it was fixed the next day, fast and efficient.
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
JP
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Jesse P.
Sedro Woolley, WA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great team
The team werw friendly and it was done faster then expected
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
RS
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Renee S.
Bellingham, WA
2020 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
fast and friendly
Although it was only an oil change the personal were friendly, and efficient. The oil change was done, fluid levels topped off the waiting time was minimal. I waited in the lounge because I knew I wouldn't have to wait that long.
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
Verified Customer
Bow, WA
2013 Hyundai Elantra Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and efficient
Super friendly and they always make it so easy for me! Love that I’m in and out! Always a great experience.
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
RK
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Ronald K.
Lynden, WA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
1
1
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
NK
NATHAN A KLEIN
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