NATHAN A KLEIN

“Thank you for taking the time to fill out our survey”

“Your kind words are much appreciated”

“Thank you for the 5 stars”

"Glad we could talk and get things clarified, thank you sir. We look forward to our continued relationship!"

“Thank you for the 5 stars”

We strive for a perfect experience every time you visit and I apologize that we were not able to provide that for you this time around. If you could give me a call at your earliest convience, I'd like to talk about what we can do to fix it for you. My phone number is 360-738-8000.

Thank you for taking the time to provide us with feedback. I'm sorry that your experience with us was not up to par. If there is anything we can do to make up for your experience please don't hesitate to let me know. 

   Thank you for taking the time to talk to me on the phone yesterday. If there were any other concerns you had that we didn't address let me know. As I said on the phone I don't like leaving my customers issues unresolved. If you have further questions don't hesitate to stop by or contact me. 

mr. johnson,

 i was out of the store for a week and was unaware of the situation. please contact me as soon as possible so that i may get a better understanding of the experience youve have and may rectify the situation.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com

   we deeply apologize for any unprofessionalism that may have occured during your visit. please call us at your earlies convenience so may gather more information. (360)738-8000

Matthew,

   Im very sorry our service was not to your satisfaction. i did attempt to make the oil change mistake right by offering you the service for free but this is no excuse. the part for your antenna did not show up on time as expected but is here. i left you a message on your voicemail to inform you. if you would still like us to perform the repairs please give us a call so that we may schedule a time that works best for you.

sincerely,

Krista,

  I am very sorry that your experience with us was less then satisfactory. Mike is does not usually work at this store and was filling in for me while i was ill. still that is no excuse for making a customer feel unwelcome. i will pass this information on to my manager immediately. please call me at your earliest convenience and give me the opportunity to hopefully try and resolve this issue. (360)738-8000.

sincerely,

Deborah,

   Like i said when you were here, this is incredibly embarrassing for us to have provided such a low quality of service and once again i apologize sincerely. I would like an opportunity to try and make this right so please contact me at your earliest convenience so we can talk about options for doing just that.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com

Sheila,

   It is very unusual for our dealership to provide this level of service and i sincerely apologize for not providing you with a better experience. hopefully you will allow us the oppotunity to make amends and provide you with a better experience. If you have any concerns please contact me or my manager, Steve Lowry at (360)738-8000.

sincerely,

Laurie,

  Thank you for the feedback. I do apologize for the schedualing issue we had and i am looking into figuring out with the issue is with our online system so that we can make appointment scheduling as easy as possible for you. If there is anything else we can do to make your experience a more pleasurable one please dont hesitate to let us know. We look forwar to seeing you at your next service interval.

sincerely,