Hello,
Thank you for taking the time to leave us your honest and valued feedback. Without it, we are unable to remedy concerns you may have and improve your experience in the future. We truly strive for an exceptional experience every time you visit our service center and are sorry to have failed you.
We would like to thank you for speaking with our Service Manager, Ben, and discussing your recent visit. We are very happy we were able to come to a positive solution moving forward. Please know we are always working to improve your experience here and look forward to providing a 5 star experience at your next visit!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Hi, Michael!
Wow! What wonderful feedback! Our sincerest thanks for taking the time to return our survey and for the kind words! It really means a lot to all of us here at Van Horn Hyundai Service! We are so happy to see you had another 5 Star visit when you were recently in for service with your 2012 Hyundai Sonata Elantra! We truly do care about you, your Hyundai, and every experience you have here!
As always, thank you for choosing us and we look forward to keeping you safely on the road for many miles to come!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Hi, Theresa!
It was our absolute pleasure to help get your tire concern fixed quickly! We are always here to help! We truly do care about you, your Hyundai, and every experience you have here! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Hi, Nancy!
It was our pleasure to get you in and out quickly for your appointment! We know just how valuable your time is! We are so happy to hear you had another great visit when you were recently here for service with your 2017 Hyundai Elantra! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We truly strive for an exceptional experience every time you are here!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Hi, Erika!
We cannot thank you enough for the fantastic feedback! It truly means the world to all of us here at Van Horn Hyundai of Fond du Lac! We are always working to provide the best possible experience every time you are here! Thank you so much for taking the time to return our survey with a perfect score! We were so happy to see you for service with your 2019 Hyundai Santa Fe! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Hi, Donald!
As always it was a pleasure to see you and your 2014 Hyundai Santa Fe Sport! It was my pleasure to work with you! We are so happy to see you had a great visit when you were recently in for service and are more than happy to offer that complimentary wash at Jet Stream in lieu of an in house wash! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We too are waiting for the lot to fill back up, stay tuned!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Hello!
Thank you for the kind feedback! I will pass along your kind words to your technician, Joe! We are very lucky to have him here on our service team! We are so happy to see he once again took great care of your vehicle! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We will pass along your feedback regarding our call center as well, we are always looking to improve your experience here!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
niki@fdlhyundai.com . (920) 322-6500
Hello!
It was our absolute pleasure to help get you back safely on the road just as fast as we were able! We know just how important communication and updates are for our guests, and it is our pleasure to keep you in the loop! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! We truly care about you, your Hyundai, and keeping you safely on the road for years to come! Your experience here is of utmost importance to us here and we are so elated to see you had another wonderful visit here!
As always, thank you for your valued business and we will look forward to seeing you next time!
Hi, Jane!
It was my absolute pleasure to work with you and your 2016 Hyundai Tucson! It is always a pleasure to see you! I can't thank you enough for the kind feedback, it means the world to me and all of us here at Van Horn Hyundai of Fond du Lac! We truly care about you, your Hyundai, and keeping you safely on the road for years to come! Your experience here is of utmost importance to us here and we are so elated to see you had another wonderful visit here!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Dear Steven,
Thank you for taking the time to speak with our Service Manager, Ben, today. Please accept our sincerest apologies regarding the miscommunication about your after hours pick up. We are very sorry it did not go smoothly or as planned. You are completely correct in saying all of this should have been in place for you before you arrived and we are very sorry that is was not.
We were very happy to assist in getting you a new engine through Hyundai and your Tucson back safely on the road! Please let us know if there is anything we can do to help remedy your disappointment regarding the pick up of your Hyundai. We truly do care about all aspects of your service visit and would love to make this right for you!
Kind regards,