NP

NICHOLAS PALERMO

SERVICE ADVISOR
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(143 reviews)
41

TM
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Terry M.
Wellington, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
verified customer Verified Customer
7
Category: Service
Follow up
I can't rate the original service experience again because that's over and done. I will however rate the way Armand handled trying to make it up to us with an excellent.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/01/2022
Service Type: Repair
1
Category: Service
Terrible experience
Terrible experience
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/01/2022 03:00 PM

Thank you I will follow up with you soon 

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/06/2022 05:56 AM

Thank you 


JR
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Jorge R.
Pompano Beach, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customer Verified Customer
10
Category: Service
Almost perfect !!
Everything was 10 points but waiting time was too long. Could be forgiven, still deserves five (5) stars.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2022
Service Type: Maintenance
9
Category: Service
Almost excellent
Everything: 10 points; but waiting time and parts availability, only 5 (five)
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/24/2022 11:24 AM

THANK YOU

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/26/2022 10:28 AM

THANK YOU


HE
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Harold E.
Boynton Beach, FL
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2022
verified customer Verified Customer
8
Category: Service
happy customer
After having a conversation with Armand all of my concerns were addressed and my overall experience with Hyundai once again met my high expectations.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/22/2022
Service Type: Maintenance
2
Category: Service
disappointed
very disappointed in the way my car was returned waited 5 hours for my car to return
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/22/2022 03:09 PM

THANK YOU I WILL LOOK INTO THIS

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/23/2022 05:11 AM

Thank you 


Verified Customer
Boca Raton, FL
2019 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customer Verified Customer
7
Category: Service
Responsive Customer Service Follow Up to Address Problem
After an initial disappointing service visit where an uninformed service writer did not adequately address my service request, I was contacted by a very responsive customer service representative who has fully addressed my concerns. I have confidence that the requested service will now be performed properly and am in the process of scheduling the required service.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/19/2022
Service Type: Repair
0
Category: Service
Clueless Service Dept - Poorly Trained
Brought my hybrid powered Ioniq in for a required maintenance service. The entire service department had never heard of the service and did not know how to do it. Very troubling.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/19/2022 08:26 AM

THANK YOU I WILL FOLLOW UP WITH YOU SOON
\

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/21/2022 10:24 AM

THANK YOU 


JL
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Jennifer L.
Jupiter, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
verified customer Verified Customer
9
Category: Service
Quick Response
I was contacted by Armand and he immediately made me feel like he understand my concern and that he was there to help try to make it right. Much to my surprise he did. He actually went above and beyond what I expected, and really made me feel like being a customer really mattered to them.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/31/2021
Service Type: Maintenance
2
Category: Service
Status Updates are Important
Not having an update on the status of my vehicle until it was too late.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/31/2021 11:17 AM

THANK YOU I WILL FOLLOW UP WITH YOU SOON

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/01/2021 01:16 PM

THANK YOU


MW
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Michael W.
Lake Worth, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
verified customer Verified Customer
10
Category: Service
rescore
Dealership promises to make things better than the first time.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/19/2021
Service Type: Repair
6
Category: Service
Incomplete
I had a few issues that they with not address
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/19/2021 12:07 PM

THANK YOU I WILL FOLLOW UP WITH SOON

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/19/2021 02:28 PM

THANK YOU


JK
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John K.
Lantana, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
verified customer Verified Customer
5
Category: Service
Rating for Armand
The five star rating is only for Armand Guynup. The service department and company are crooks otherwise. Armand wanted me to give a new evaluation for him and not the company after he took care of my issues. Great job to Armand for this. I will however, have to say use extreme caution when doing business here. Make sure you get everyones name down and if you can get what is promised to you in writing then even better. Armand had promised me certain things and if I return and do not get what he promised then I will sue them for false promises. Should I receive what Armand promised to me thence are ok for now. As for recommendations to this dealership I honestly can not give it a 10. Only once they come through with their promises to me and stop the lies and BS I could do that. Any business that has issues and then a guy like Armand calls you back and promises you the world is one thing, but are the promises going to hold true? I feel like this place tells you one thing and then when it comes time to it reality is another. So like I said Armand gets 5 stars for reaching out to me and making promises, but should anything turn out to be false then the whole dealership gets a 0 and a call from my attorney for false promises. I don't have time for games so it will remain to be seen what happens in the near future for me to really have a true evaluation about the whole company. Also beware of prices they can be way more expensive then a ASD certified mechanic down the street. So if you are dong out of warranty or non recall related repairs I suggest you get a second opinion before taking the word of these guys. You ask for a honest review well here it is if you bother to read it. No sugar coating bs here.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/14/2021
Service Type: Repair
0
Category: Service
Worst service experience ever
Lied about time it would take for my car to be ready. Service advisor comes back 30 mins later than originally promised. To tell me I need $2.5 k worth of service on my car which another mechanic at another location looked at my car and said I don’t need most of the work recommended. Also if you need to pay for something be aware you might be over charged.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/14/2021 08:28 PM

Thank you I will follow up with you soon 

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 08/30/2021 11:51 AM

THANK YOU


LS
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Lester S.
Boynton Beach, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customer Verified Customer
Category: Service
Total experience from start to finish.
Nicholas greeted me, explained what would be checked and completed the process very quickly an professionally. Visitor’s lounge was neat with access to WiFi. Coffee was available free and quite good. Snacks were reasonably priced unlike some other places. My car was completed in the time told, checking out was easy, and washed car (much appreciated) ready. I felt the car ran better and I’m happy with the whole experience.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/06/2021
Service Type: Maintenance
Category: Service
Perhaps 3+ stars is more appropriate. I just didn’t fill in boxes to get this completed. Hope it helps improve things.
I think I’ve said it all. Next time I’ll bring some food as there’s nothing nearby!!!!!
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/06/2021 01:03 PM

THANK YOU I WILL FOLLOW UP WITH SOON

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 07/07/2021 07:48 AM

THANK YOU


CM
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Charlotte M.
Royal Palm Beach, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2021
Service Type: Repair
Category: Service
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/25/2021 04:27 PM

Thank you I been trying to contact you 

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/28/2021 07:48 AM

Thank you 


WD
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William D.
Boynton Beach, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
verified customer Verified Customer
Category: Service
Being corrected
After a brief discussion with another representative from Napoleon, Inwas satisfied that they looked into my review and took steps to correct what took place
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2021
Service Type: Maintenance
Category: Service
Service Day
Service was completed as required
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/15/2021 12:13 PM

THANK YOU 

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/16/2021 09:25 AM

THANK YOU


CJ
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Claude J.
Lake Worth, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
verified customer Verified Customer
Category: Service
Nick is a great representative
Yea Nick
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/05/2021
Service Type: Maintenance
Category: Service
Great customer service without B.S.
Nick explains solutions, not "sales talk".
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/05/2021 08:45 AM

THANK YOU FOR THE RESPONSE

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/05/2021 08:54 AM

Thank you I will follow with you 

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/15/2021 07:08 AM

THANK YOU


RM
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Rochelin M.
Lake Park, FL
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2020
verified customer Verified Customer
Category: Service
Satisfied
After initial visit, I was contacted by Mr. Armand G. He was very patient and listened to my concerns. My issue was solved in a timely fashion and I’m satisfied. Thank you again.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/12/2020
Service Type: Maintenance
Category: Service
Service Sucks with customer service!!!
Service Station sucks. The men there are rude!!!!
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 12/12/2020 08:38 AM

Thank w I will follow with w

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 12/19/2020 12:49 PM

Thank you 


JG
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John G.
Juno Beach, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
verified customer Verified Customer
Category: Service
Great service
The manager was concerned by my comments, and called me to discuss. I am satisfied with the results of our conversation. I will continue to b ring my car here for service.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/06/2020
Service Type: Repair
Category: Service
Very disappointed
During my recent service visit, my experience was not so good. I brought my Tucson in for an oil change on November 3rd. To my surprise, the service advisor told me I needed front and rear brakes. My brakes were not making any noise, no squeeks, no nothing. However he insisted the brakes were worn and all needed to be replaced. He said the cost would be $643.24. I told him I didn't have money for that right now. I'm not working since COVID-19. However he insisted they needed to be done but he could offer me a credit plan. Monthly payments of $62.39 plus $52.15 down. I didn't know that this credit was going to cost me $105.47. I was unhappy, but he convinced me I needed all my brakes replaced.

When I got home and reviewed my receipt, I found that the service advisor flagged my account in your system with a note that said: Due to age/mileage/condition of vehicle Napleton West Palm Beach Hyundai will not be held liable for additional mechanical issues that arise during or after original repairs are completed. He didn't tell me he was going to do this, and I felt like he conned me.

The next day I returned to Hyundai and saw Mr. Palermo. I questioned him about why he flagged my account in this manner. He told me, oh don't worry, that's just standard for cars over 60,000 miles. It means nothing. I said, if it meant nothing, why would you flag my account this way? My car is in excellent condition. He told me he had no choice in the matter. The computer does it automatically.

Let me tell you, I feel like I was conned. I don't believe I really needed front and rear brakes, and I feel flagging my account without even telling me was wrong.

Money is very hard for me because I can't work due to COVID-19. I didn't need to spend all of that money. I even suspect I was probably overcharged.

Up to that time, I was loyal and always came to this facility to service my car. After this experience, I probably will find another place to service my car.

I'm sorry to complain, but I really feel I was conned.
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 11/06/2020 11:56 AM

THANK YOU

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/18/2020 03:38 PM

THANK YOU


JM
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Jose M.
West Palm Beach, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2020
verified customer Verified Customer
Category: Service
People very nice
I do recommend
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2020
Service Type: Repair
Category: Service
Not far way
None
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 10/30/2020 05:13 AM

THANK YOU


CJ
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Claude J.
Lake Worth, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customer Verified Customer
Category: Service
Nick's Level of service.
Nick adds clarity and sincerity to the service.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/19/2020
Service Type: Repair
Category: Service
Nick's the one
Nick sets the bar very high in providing sincere customer service
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/21/2020 05:12 AM

THANK YOU

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/11/2020 08:03 AM

THANK YOU 


SM
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Samuel M.
Lake Park, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
verified customer Verified Customer
Category: Service
Follow-up to survey
After voicing my displeasure in survey after recent service appointment, Armand Guynup contacted me directly and apologized for concerns expressed in my survey. He impressed upon me that wanted to kep my business and established some future maintenance services at no cost to me. I was impressed that someone from Napleton West Palm Beach Hyundai responded and followed up from survey and made every effort to satisfy the customer. I will continue to have my motor vehicle serviced at West Palm Beach Hyundai.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/16/2020
Service Type: Maintenance
Category: Service
Follow-up to survey
After voicing my displeasure in survey after recent service appointment, Armand Guynup contacted me directly and apologized for concerns expressed in my survey. He impressed upon me that he wanted to keep my business and established some future maintenance services an no cost to me. I was impressed that someone from Napleton West Palm Beach Hyundai responded and followed up from survey review and made every effort to satisfy the customer. I will continue to have my motor vehicle serviced at Napleton West Palm Beach Hyundai.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/16/2020 01:25 PM

THANK YOU 

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/11/2020 08:02 AM

THANK YOU 


Verified Customer
West Palm Beach, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
verified customer Verified Customer
Category: Service
Wrong made right
My concerns were seriously considered and action taken. I appreciate the interaction with the dealership. They truly strive toward customer satisfaction.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/07/2020
Service Type: Repair
Category: Service
Virus? What virus?
Not any steps taken by service associates to comply with current mandates and recommendations for staying safe during this pandemic. My past experiences have been from ok to pretty good, but this last visit 7/3/2020 was shocking. The numbers of new cases in FL is one of the highest in the nation.
Most NO masks
No social distancing or partitions in service write up area
No hand sanitizers in service write up area
Although my car was adequately serviced, at this time I would not recommend.
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/08/2020 04:51 AM

THANK YOU FOR REPLY OUR MANGEMENT TEAM IS ON THIS

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 07/08/2020 10:01 AM

our apologies 

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/08/2020 01:24 PM

THANK YOU

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/09/2020 08:58 AM

THANK YOU SO MUCH

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/09/2020 08:59 AM

THANK YOU SO MUCH

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 07/10/2020 07:51 AM

THANK YOU 


Verified Customer
Boynton Beach, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2019
verified customer Verified Customer
Category: Service
Giving Hyundai a 2nd opportunity
Mike, service manager from Hyundai called me regarding my very disappointing experience review I gave last week. I was surprised to hear from him, but he seemed genuinely concerned on how dissatisfied I was on my last visit. He stated he is working to get his teams quality of service improved and has asked me to return for my next oil change so I can experience better service. I look forward to seeing the changes and improvements in the new coming year. Thanks Mike for reaching out, it’s nice to know that as a customer I’m being heard!
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/19/2019
Service Type: Repair
Category: Service
Dissatisfied
From the 25 minute wait just to get into the service area and having to wait 4.5 hours even though I had an appointment was very unsatisfactory for me. Service area either need more help or more training on how to do properly do their job.
Not Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/20/2019 05:18 AM

THANK YOU,I WILLCONTACT YOU

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 12/23/2019 07:43 AM

THANK YOU


JV
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Jazmin V.
Palm Springs, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
verified customer Verified Customer
Category: Service
A1 advisor
The customer service experience with the advisors are a pleasure especially my preferred advisor Nick..
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/18/2019
Service Type: Maintenance
Category: Service
A1 advisors..
My service advisor Nick goes over and above to make my experience and visit a great one... when he knows things haven’t been going quickly and knows I am limited on time, he gets me in and out and always updated! Thank u always!
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/18/2019 04:30 PM

THANK YOU FOR THE RESPONSE 

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/26/2019 08:21 AM

THANK YOU FOR THE RE-SCORE 


DB
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DESMOND B.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
0
Category: Service
Great service from nicholas
Nicholas always gives me great service anytime I come really appreciate him
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/24/2022 06:11 AM

THANK YOU DESMOND FOR THE 5 STAR SURVEY

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