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SureCritic / Hyundai Dealer / Napleton's West Palm Beach Hyundai / NICHOLAS PALERMO
NP

NICHOLAS PALERMO

SERVICE ADVISOR
Napleton's West Palm Beach Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(143 reviews)
41

Reviews of NICHOLAS PALERMO

DB
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DESMOND B.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
0
Category: Service
Great service from nicholas
Nicholas always gives me great service anytime I come really appreciate him
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/24/2022 06:11 AM

THANK YOU DESMOND FOR THE 5 STAR SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
KH
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Kyle H.
Boynton Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Top talent
Nick is not only the best employee at this location, he’s also the best one I’ve ever come across at any dealership. He goes above and beyond and is straight to the point, which everyone should be like. I can’t wait to see Nicks rise through the ranks in the car industry
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 01:21 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
AM
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Arianna M.
Lawrenceville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Easy, hassle free, headache free, professional service.
I had taken my car in for some concerns as well as normal service while on vacation ,Nicholas took my fear away and put me at ease walked me through everything. He was super professional butbreal at the same time I felt like I was dealing with my brother or best friend. I know a lot of people Try and take advantage of girls in the car industry but he was so honest and easy to work with what a breath of fresh air!! Thumbs up thank you so much!!
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 09:50 AM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RP
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Reynold P.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Great great
Customer service rep is great very knowledgeable of his job and very caring of people when they have problems with their vehicles and I thank him very much
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 09:50 AM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
EK
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Edward K.
Lake Worth, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Delivered as promised
Everything he said would be done was done in a prompt efficient manner
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 09:50 AM

THANK YOU FOR YOUR REVIEW

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
NP
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Nicole P.
Boynton Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Nicholas palermo
Nicholas in service was so helpful and efficient with getting my car in and out!
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 09:33 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
BH
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Breiana H.
Delray Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Nick
Nick was amazing at his job and was super helpful.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 09:32 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JG
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Jaymie G.
Lake Worth, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Nick
Nick was amazing and was very helpful!!
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 09:32 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
AM
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Angela M.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
A pleasure as always
Every time I go to get my car serviced Nicholas always helps me he always gets me in and out and always so polite i don’t go anywhere else to have my car serviced because I get the best service from that location and especially from Nicholas.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 09:10 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
GW
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Gary W.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Excellent
The service experience was awesome. Well done.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 08:46 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RV
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Rich V.
Lake Grove, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Amazing
Very positive, polite and knowledgeable
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 08:45 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
WP
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Wayne P.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Great Experience
Service was great and quick. My grandmother was very satisfied with her services. Thank you Nick
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 08:45 AM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
AM
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Avitum M.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Excellent Experience
Went in for service and was greeted very promtly by Service Writer. He gave me the pickle, and rolled out the red carpet . Thanks for being so jiffy.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 08:31 AM

Thank you Avitum for the 5 Star Survey

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
TM
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Terry M.
Wellington, FL
2017 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
verified customer Verified Customer
7
Category: Service
Follow up
I can't rate the original service experience again because that's over and done. I will however rate the way Armand handled trying to make it up to us with an excellent.
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JR
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Jorge R.
Pompano Beach, FL
2017 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customer Verified Customer
10
Category: Service
Almost perfect !!
Everything was 10 points but waiting time was too long. Could be forgiven, still deserves five (5) stars.
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Boca Raton, FL
2019 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customer Verified Customer
7
Category: Service
Responsive Customer Service Follow Up to Address Problem
After an initial disappointing service visit where an uninformed service writer did not adequately address my service request, I was contacted by a very responsive customer service representative who has fully addressed my concerns. I have confidence that the requested service will now be performed properly and am in the process of scheduling the required service.
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
DG
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David G.
Vlg Wellingtn, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great experience
Nick is a fine service guy who always takes good care of me.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/15/2022 07:25 AM

Thank you David for your 5 Star survey

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Tamarac, FL
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Best service ever
I always get my car serviced at Napleton Hyundai Nicholas always helps me in the service department he is always a pleasure and so Professional I will never go anywhere else to have my car serviced.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/10/2022 10:41 AM

THANK YOU FOR YOUR 5 STAR SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
DG
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David G.
Vlg Wellingtn, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great experience.
Nick is the greatest service guy there is. He always takes great care of me.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/02/2022 05:15 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JJ
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Joshua J.
Delray Beach, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Mirror replacement service
Got in got out. Thank you
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 12/04/2021 02:59 PM

Thank you for your 5 Star survey 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
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