NORM ROSEN

Earnhardt Hyundai North Scottsdale

Overall Rating

4.9

(1373 reviews)

74

Reviews of NORM ROSEN

JG

Jonathan G.

Scottsdale, AZ

2015 Hyundai Sonata

02/27/2022

Service Type: Repair

Verified Customer

10

Category: Service

Exceptional VIP treatment

Earnhardt always makes me feel like I’m there best customer. Quick, easy, painless. My whole family services their vehicles here and we wouldn’t go anywhere else.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/12/2022 09:55 AM

Thank you Jonathan for the wonderful review and recommendation.

We are so very happy to be your Hyundai dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with

EA

Eileen A.

Phoenix, AZ

2018 Hyundai Elantra

02/12/2022

Service Type: Repair

Verified Customer

10

Category: Service

Great cars with great service.

I brought my daughters 2018 Elantra in for its 90,000 mile service and everything went smooth (scheduling, service, shuttle,...). Norm took great care of us (as always). The last 4 out of 5 Hyundai's I purchased were at North Scottsdale Hyundai because of the awesome product and service they provide.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/26/2022 07:39 AM

Thank you Eileen for all of your loyalty to us and Hyundai over the years.

We are very happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with

KF

Kenneth F.

Payson, AZ

2021 Hyundai Palisade

02/08/2022

Service Type: Repair

Verified Customer

10

Category: Service

First Service

My first service visit and I was pleasantly surprised. My service advisor was friendly and cordial.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/26/2022 07:32 AM

Thank you for the great review.

We're glad your first experience was great and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Fountain Hills, AZ

2021 Hyundai Santa Fe

02/03/2022

Service Type: Repair

Verified Customer

0

Category: Service

Service excellent Sales disappointing

Their Service Department was excellent best I've been to! I asked for a for the sakes Department to give ne a quote for a new Sante Fe. Earnhardt sent me a letter with a offer for my 2021 Sante fe the offer was 2000 less they offered the difference was the trade in sakes tax I would save.
False advertising. I would have bought the new car. That's wrong way to do business. As I said great service Department.
Vincent

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/03/2022 09:16 AM

We appreciate your feedback and we sorry for the confusion with our sales team.

You got your previous 2020 Santa Fe from us, and even though this 2021 one came from back east, we hope you will return to us for service with your 2022 wherever you get it.

We promise we will pass on your concerns about the sales off to our sales management team and they should reach out to you directly.

We understand that this score was not related to our service team or the advisor and technician that took care of your servicing this visit, but we are one family and we're sorry our sales team has caused this disappointment.

Our service team will be here whenever you need us and we appreciate hearing from you about your concerns.

Michael Southern
Service Manager

Employees worked with

DW

Duleep W.

Scottsdale, AZ

2020 Hyundai Kona

01/30/2022

Service Type: Repair

Verified Customer

5

Category: Service

Service

Not customer oriented. Would have expected better given we had to wait 3 weeks for a service and then was kept waiting at the dealership

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/31/2022 06:45 AM

Duleep we are very very sorry this was not the perfect visit we wanted you to have with us.

Over the past few months we've had waves of Covid go through our staff. Saturdays are often our busiest days, so missing advisors and technicians will really take a toll. Rather than cancel appointments for your advisor who was out, the rest of our team did their best to take care of all the previously scheduled appointments. We know this appointment was scheduled well in advance, so cancelling the appointment, although easier on our staff and capacity, just did not seem like the right thing to do.

We've been servicing both of your Hyundais for a while now, and if you'll let us, we'd like to make this up to you when you service either vehicle next. Our goal is always to deliver impeccable service, and we're sorry our limitations during your last visit made this too difficult to accomplish, but we're confident your next visit will be back to perfect.

Please accept our apologies and reach out to me directly when it is time to service either the Palisade or the Kona. We are thankful to be your dealer and we appreciate your understanding during these difficult times.

Michael Southern
Service Manager

Employees worked with

JE

Jeni E.

Scottsdale, AZ

2010 Hyundai Genesis Coupe

01/26/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Great service and staff!

Vehicle fixed properly and quickly.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/02/2022 08:57 AM

Thank you Jeni for the great review and recommendation.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2013 Hyundai Santa Fe Sport

01/25/2022

Service Type: Repair

Verified Customer

10

Category: Service

Kudos to Norm Rosen

Great service, excellent staff, good facilities.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/26/2022 07:05 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

CO

Charles O.

Scottsdale, AZ

2019 Hyundai Tucson

01/20/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

22,500 service

Waited for the service it was done and wash in about hour/fifteen minutes. Always a nice professional staff. Highly will recommend which we have since we have done business there.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/26/2022 06:56 AM

Thank you Charles for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

LB

Lillian B.

Scottsdale, AZ

2019 Hyundai Santa Fe Xl

01/15/2022

Service Type: Repair

Verified Customer

9

Category: Service

excellent

My answers speak for themselves - an excellent experience. Do NOT use my name.

MARK R., General Manager from Earnhardt Hyundai North Scottsdale responded on 01/22/2022 08:35 AM

Hi Lillian,
I am sorry to hear that we did not provide you with a "5 Star" sales experience. I will reach out to you shortly to address any concerns you may have.
Thank you,

Mark Rushford
General Manager
mark.rushford@earnhardt.com
480-922-5200

Employees worked with

CC

Chen C.

Phoenix, AZ

2022 Hyundai Santa Fe

01/01/2022

Service Type: Maintenance

Verified Customer

6

Category: Service

Good experience in my first Hyundai Santa Fe maintenance

Quick. Good service quality and return without issue.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/03/2022 06:52 AM

Thank you Chen for the positive review and comments.

3 Stars is pretty low for a 'good experience' please let us know how we can do better ahead of your next visit.

Michael Southern
Service Manager

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/07/2022 02:57 PM

Thank you Chen for the positive review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

BF

Barbara F.

Phoenix, AZ

2020 Hyundai Sonata Hev

12/31/2021

Service Type: Repair

Verified Customer

10

Category: Service

Efficient service

I was in and out in a much shorter time than anticipated. Thank you.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/15/2022 09:57 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look foward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2020 Hyundai Palisade

12/28/2021

Service Type: Repair

Verified Customer

0

Category: Service

Poor costumer service/Poor communication

I had to bring my vehicle in three times to have a warranty issue fixed, all due to misinformation given by staff and poor communication when parts were not in. The service advisors could care less about wasting your time, and were never apologetic through the process.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/29/2021 08:17 AM

We share your frustration with these repairs and we are sorry for your experience.

Hyundai originally became aware of the steering noise issue in Palisades in 2020 and in September of that year launched TSB 20-ST-003H-1 when you first brought you car in that was the service bulletin we were following and planning for to address your concern. Between your first and second visit, Hyundai launched an additional service bulletin 21-ST-002H changing both the repair and the parts needed to effect that repair. Those parts were under a severe supply constraint and backorder status.

Ultimately there entire repair process took much longer than any of us would want and did meet some very unusual circumstances which dragged it out even further. Frustrating for all of us, and we really are sorry for our part in the whole affair.

Michael Southern
Service Manager

Employees worked with

A

A.

Scottsdale, AZ

2018 Hyundai Santa Fe Sport

11/30/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

very profesional

i've had Hyundai's for 15 years and about the only thing i had done when making a appointment for service is just oil & filter

Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/01/2021 09:56 AM

Thank you for the great review and all your loyalty over the years.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

JB

Jay B.

Scottsdale, AZ

2015 Hyundai Genesis

11/27/2021

Service Type: Maintenance

Verified Customer

2

Category: Service

Genesis brand unreliable

I have been less than impressed with my Genesis sedan. I was sold on the fact this was a new entry into the luxury market and would have the amenities, marketing and service to go with it. Unfortunately, the car has been extremely unreliable, leaving me stranded numerous times. The fuel pump went out at 60K miles, the wheel liner came loose and was flopping against the tire/car on I-17, the plastic undercarriage came loose and was dragging on the road, the starter went out at 80K+ miles, etc. I should not have those reliability issues with a luxury car with lower miles and an impeccable service record. I should never have had to pay for those repairs for parts that should last longer than they did. I cannot recommend the Genesis brand or the dealership if they can't deliver a more reliable product and stand behind it better when there are issues.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/27/2021 11:05 AM

Jay we are sorry this visit left you with such bad feelings.

None of us ever wants to be stranded and it is unfortunate that your starter failed outside the factory warranty.

We'll share your comments with Hyundai.

Michael Southern
Service Manager

Employees worked with

GB

Gary B.

Scottsdale, AZ

2022 Hyundai Tucson Hev

ReScore Review™

11/11/2021

Verified Customer

10

Category: Service

front doors seal wind noise

Discussed problem with Mike Southern , happy to report that issue discussed and will be resolved at next appointment

Employees worked with

GB

Gary B.

Scottsdale, AZ

2022 Hyundai Tucson Hev

ReScore Review™

11/11/2021

Verified Customer

10

Category: Service

front doors seal wind noise

Discussed problem with Mike Southern , happy to report that issue discussed and will be resolved at next appointment

Original Review

11/03/2021

Service Type: Repair

10

Category: Service

wind noise at both front doors

Everything was completed except for 1 issue which was the wind noise from both front door seals

Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/06/2021 10:05 AM

Thank you for the feedback Gary.

We'll get you back in soon and make sure we chase down that wind noise. We are very happy to be you and your family's dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with

BM

Brian M.

Rio Verde, AZ

2007 Hyundai Veracruz

10/19/2021

Service Type: Repair

Verified Customer

10

Category: Service

Very good

Very good

Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/20/2021 07:39 AM

Thank you Brian for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

HL

Howard L.

Scottsdale, AZ

2017 Hyundai Santa Fe Sport

09/27/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Aaa

Okay. Hate these

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/29/2021 08:09 AM

Sometimes we hate these too, believe us.

Still, thank you for taking the time to rate our store favorably - it really has been our pleasure to be your Hyundai dealer these many years now and we look forward to being here for you for all the years and miles ahead.

Thank you Howard.

Michael Southern
Service Manager

Employees worked with

HL

Howard L.

Scottsdale, AZ

2014 Hyundai Santa Fe Sport

09/02/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Service

Aaa

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2021 03:45 PM

Thank you Howard!

We've been at this a while now and it is always a pleasure to see you. We appreciate the great review and we'll look forward to seeing you next visit.

Michael Southern
Service Manager

Employees worked with

LK

Leonard K.

Scottsdale, AZ

2020 Hyundai Sonata

09/02/2021

Service Type: Repair

Verified Customer

10

Category: Service

Very professional Service

Very professional Service

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2021 03:45 PM

Thank you Leonard for the postive review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Displaying Review 1 - 20 of 1391 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.