Verified Customer
Thank you for the feedback Gary.
We'll get you back in soon and make sure we chase down that wind noise. We are very happy to be you and your family's dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.
Michael Southern
Service Manager
Verified Customer
Thank you for the great review for Norm and our store.
We are so happy to be your dealer and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager
Verified Customer
Oh no!
We'd really like to correct this ASAP for you. We want to solve concerns not create them when your car is here. Please reach out to me directly, we'll solve this for you swiftly.
Michael Southern
Service Manager
Verified Customer
Thank you for the review Mary.
We have been slow. Well maybe not slow, slow, but more busy busy running behind slow. This visit we did and oil change and rotate which we would normally expect to take about an hour. Also though this visit we did a software update for your Sonata to revise the logic for how the car detects misfires and small evaporative emissions leaks. Because nothing is ever that easy, we cannot actually do both of these things simultaneously and they do both take time.
Still under other circumstances we would have expected and predicted maybe 90 minutes to get your Sonata in, out, washed, and back to you. These times are anything but ordinary and this visit certainly took longer that any of us would have hoped. We've been together quite a while now, this Sonata, the Sonata before it, and we do hope to be together for many more years, miles and Sonata to come.
Please forgive us, as you saw, we're bursting at the seams but we're doing our best and we truly hope things will have settled back down before you next visit.
Michael Southern
Service Manager
Verified Customer
Jean, we'd sure like to help.
Although we could not duplicate 'the noise' while we had your Santa Fe, we certainly believe your concern exists and we do want to solve it. However, before we make any repair attempts we absolutely want to be able to duplicate the issue. That way we can both isolate the cause and also know for certain that a repair has corrected it. Any repairs based on a guess of what the cause could be could introduce yet another variable and make a complete solution that much more difficult to discover.
We absolutely want to work with you to solve this, and we will continue to reach out to coordinate follow up.
Michael Southern
Service Manager
Verified Customer
Stephen, we are so, so sorry that you encountered difficulties scheduling your Tucson
Please know that the campaign released for your car came out two short weeks after your purchase and we truly wish we had the opportunity to complete that important work BEFORE you took delivery of your new car.
We have sold many, many generation 4 Tucsons over the past six years and ALL of them received the same notice you did and frankly we've been quite overwhelmed. Still, whenever you reach out to us, we absolutely must call back and without making any excuses for how that happened, please know that we are very sorry and you should NOT expect that from us going forward.
If you ever have any difficulties in the future, please feel free to contact me directly. We are very thankful to be your dealer and we really do look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager
Verified Customer
Thank you Robert for the very positive review.
We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.
Michael Southern
Service Manager
Verified Customer
Thank you for the feedback and we're glad you love your Santa Fe - such great cars!
We are sorry to discover the limitation on the maps provided and we do hope that your subdivision shows on future updates. We have contacted the provider to let them know of this shortcoming and we hope to see it addressed soon. In the meantime we're committed to making sure that you have the most up to date maps available for your car (free map updates for 3 years came with your purchase).
Many owners choose to use AppleCarPlay or Android Auto as their solution for navigation, but we agree that it would be nice if the resident navigation system in your Santa Fe already had your address included in the 7,744,909 miles of road it does have, but we'll stay optimistic it will show up in the near future.
Keep enjoying your car, and we'll keep working on the solution.
Michael Southern
Service Manager
Verified Customer
Alan,
I cannot tell from this what your concern with your Equus is, but I certainly would like to invite you to contact me directly to see how we can help.
Michael Southern
Service Manager
Alan,
Thank you again for letting us make it right. We are very happy to be your Equus dealer and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager
Verified Customer
Thank you Andrew for the feedback.
Usually Norm is spot on, sorry for the disconnects this visit. Our advisor team does try to work cooperatvely to make sure all of our customers are helped in a timely manner, we're sorry this one did not go as planned.
Next time you're in, let's wait until Norm is free and we'll be happy to make it easy in and out for you. Thank you again for choosing us and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Emily,
We all miss Ricardo and hope he has a speedy recovery. When he is back we'll have him review your visit and reach out to address any concerns. You shouldn't ever feel at anyone's mercy, we are your service provider and we're here to serve you.
Michael Southern
Service Manager
Verified Customer
Thank you Paul.
We will continue to investigate a resolution.
It has been our pleasure to be your Genesis dealer through multiple Genesis vehicles now and we are truly committed to your satisfaction.
Michael Southern
Service Manager
Verified Customer
Thank you for participating.
We are happy to be your Hyundai dealer these many years and multiple Hyundais now and we look forward to being here for your for all the years and miles ahead.
Michael Southern
Service Manager
Verified Customer
Welcome to Arizona and the land of the cracked windshields.
Domanick, ask most drivers here in Arizona and you'll learn it isn't a question of if, but rather when, drivers will get either a rock chip or a cracked windshield. This is why auto insurers in Arizona are required to offer a "zero deductible" on glass, but while they are required to offer it, drivers are not required to buy it. Still, we strongly recommend checking with your insurance agent to find out if you have this important coverage.
We don't think it is either of our faults that the windshield broke, but we agree 100% the chip you and our advisor discovered likely spread when the clean cold water in our car wash hit your windshield.
We'll be in touch to help fix this. In the meantime, if you haven't already, get in touch with your insurance agent (and have your girlfriend get in touch with hers) because you'll discover that glass coverage is pretty important coverage for us here.
Michael Southern
Service Manager
Domanick,
I'm glad we could sort that out for you and please - make sure have glass coverage going forward.
We'll be here when you need us.
Michael Southern
Service Manager
Verified Customer
Thank you for the feedback.
10 minutes is pretty impressive for sure. We're going to work on helping you feel better than just neutral about our service here and we'll look forward to seeing you again next visit.
Michael Southern
Service Manager
Thank you for letting us investigate and resolve your concerns following your last service.
We are glad we could help and we look forward to seeing you again next visit. Thank you for choosing us to be your dealer for sales and service and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Managaer
Verified Customer
Thank you for your feedback and for allowing us to serve you.
We are sorry this visit did not go as well as could have been expected but we look forward to making it up to you in the future.
Michael Southern
Service Manager
Verified Customer
Thank you for the feedback Norris.
Many years, many Hyundais, we certainly do respect you and we're sorry this visit did not meet your expectations. I will reach out directly to review your concerns.
Michael Southern
Service Manager
Verified Customer
This is certainly never our intent.
I would like very much to review your visit and learn how we can better serve you in the future. I will reach out to you directly.
Michael Southern
Service Manager
Thank you for our conversation and for allowing us to find a solution for your concerns.
We are very happy to be your Genesis dealer and we look forward to serving you for many more years and miles to come.
Michael Southern
Service Manager
Verified Customer
We are very sorry to learn you feel this way about your recent experience.
It is our goal to make sure every customer receives the best possible service. I've reached out to you privately to get additional feedback, and I can assure you we’ll do everything we can to resolve the matter.
Michael Southern
Service Manager
Verified Customer
Certainly not what we would expect.
We will look into this further, thank you for letting us know and we will find a solution.
Michael Southern
Service Manager
I am glad we were able to sort out the shortcomings from your last service visit.
Thank you for letting us make it right and we look forward to making it all up to you in the future.
Michael Southern
Service Manager
