Verified Customer
This is disappointing.
Our shop is set up with special mirrors so our technicians can check bulbs all around the car while still sitting in the drivers seat, we are human though. I'm glad we sorted this out and would be happy to review the other work performed during your visit, we're sorry any doubt whatsoever has arisen but we would be happy to address all of your concerns to your complete satisfaction.
Michael Southern
Service Manager
Verified Customer
Jean, we'd sure like to help.
Although we could not duplicate 'the noise' while we had your Santa Fe, we certainly believe your concern exists and we do want to solve it. However, before we make any repair attempts we absolutely want to be able to duplicate the issue. That way we can both isolate the cause and also know for certain that a repair has corrected it. Any repairs based on a guess of what the cause could be could introduce yet another variable and make a complete solution that much more difficult to discover.
We absolutely want to work with you to solve this, and we will continue to reach out to coordinate follow up.
Michael Southern
Service Manager
Verified Customer
Thank you for letting us make this right.
We are happy to be your dealership and we look forward to being here for you for all the years, miles, and Hyundais to come.
Michael Southern
Service Manager
Verified Customer
Well if 5-stars is average we'll take it, if there is anything we could do to make your experience more exceptionally please let us know.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Thank you for the AMAZING review.
We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager
Verified Customer
Gregory we are sorry that every time you come you've had problems.
That certainly is not the 5 star service we want to deliver from both our sales and our service teams.
You are welcome to contact me directly next time you're due and we'll see if we can't get ourselves back on the right track.
We are sorry to have disappointed you.
Michael Southern
Service Manager
Verified Customer
Thank you for the great review and recommendation.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Thank you for the great review and recommendation.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Thank you for the 5-star review.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Thank you for the feedback.
Checking our records we were able to determine that your vehicle did have one recall which we completed during your visit. There are no open recalls on your car at this time. Hyundai has extended the warranty on certain components of your vehicle and you can always check for recalls in the future at www.safercar.gov or www.myhyundai.com or by contact Hyundai consumer affairs at 800-633-5151.
We apologize for your previous bad experience, but you are welcome to contact me directly in the future if you need assistance with your car.
Michael Southern
Service Manager
Verified Customer
Thank you for the great review of our service department and if you ever need us to help with sales we're here for you.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Emily,
We all miss Ricardo and hope he has a speedy recovery. When he is back we'll have him review your visit and reach out to address any concerns. You shouldn't ever feel at anyone's mercy, we are your service provider and we're here to serve you.
Michael Southern
Service Manager
Verified Customer
Jessica,
We completely agree - this was not acceptable to any of us.
We reviewed your visit and we able to determine how this happened and our employee was disciplined in the severest manner. We have always had a strict policy against smoking on the lot and there is absolutely no reason this should have happened to you or anyone.
My offer from our conversation yesterday remains, we would very much like to arrange to have your vehicle's air quality corrected with a non-chemical ionization procedure. Additionally, we can promise this will not be an issue going forward.
We take our repsonsibillity to return your vheicle to you in better condition than it arrived seriously and we are so very sorry we let you down on this occasion, and know that we intend to make this right.
Very truly yours,
Michael Southern
Service Manager
Verified Customer
Dear Anonymous,
We would really like to address your concerns, with both Hyundai Corp and ourselves, please reach out to me directly we are happy to help.
Michael Southern
Service Manager
Verified Customer
Welcome to Arizona and the land of the cracked windshields.
Domanick, ask most drivers here in Arizona and you'll learn it isn't a question of if, but rather when, drivers will get either a rock chip or a cracked windshield. This is why auto insurers in Arizona are required to offer a "zero deductible" on glass, but while they are required to offer it, drivers are not required to buy it. Still, we strongly recommend checking with your insurance agent to find out if you have this important coverage.
We don't think it is either of our faults that the windshield broke, but we agree 100% the chip you and our advisor discovered likely spread when the clean cold water in our car wash hit your windshield.
We'll be in touch to help fix this. In the meantime, if you haven't already, get in touch with your insurance agent (and have your girlfriend get in touch with hers) because you'll discover that glass coverage is pretty important coverage for us here.
Michael Southern
Service Manager
Domanick,
I'm glad we could sort that out for you and please - make sure have glass coverage going forward.
We'll be here when you need us.
Michael Southern
Service Manager
Verified Customer
Thank you for the feedback.
10 minutes is pretty impressive for sure. We're going to work on helping you feel better than just neutral about our service here and we'll look forward to seeing you again next visit.
Michael Southern
Service Manager
Thank you for letting us investigate and resolve your concerns following your last service.
We are glad we could help and we look forward to seeing you again next visit. Thank you for choosing us to be your dealer for sales and service and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Managaer
Verified Customer
We are sorry your visit did not go as planned.
When you requested this appointment, we truly had zero openings in our schedule. However we were concerned your airbag light could be a safety issue and so we worked your car in on an emergency basis. Although we had never seen you or your vehicle before, your advisor put you in line ahead of many of our existing customers. Additionally, although your vehicle is now outside the warranty for the airbag system, he had your concern inspected at no charge to you.
It is sad that his efforts on your behalf were wasted. Without a doubt we've been busier than usual here with both the heat and the monsoons rolling in; as overbooked as we were, your advisor worked especially hard to free up a technician to have your car checked. When you added an oil change request, he now needed both a technician and a vehicle lift, both of which were in short supply.
We are sorry this visit didn't work out the way any of us would have wanted. Still, I will leave the invitation open, if you do find yourself in a spot where we could help, feel free to contact me directly to see if I can streamline your visit.
Your efforts to make it easier on us were not unappreciated. Unfortunately we were just exceptionally busy and even your "emergency" appointment took longer than any of us would have hoped.
Michael Southern
Service Manager
480-368-6730
Verified Customer
Thank you for the 5-star review.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Thank you for the 5-star review.
We are concerned about your experience with our sales team, we are a close knit family here sales and service and we hope to deliver perfect experiences whatever department you are working with.
I will pass on your concerns and we'll see if we can't find a solution and certainly a different team member to help you for your next car purchase.
Michael Southern
Service Manager
Verified Customer
Thank you for your feedback and for allowing us to serve you.
We are sorry this visit did not go as well as could have been expected but we look forward to making it up to you in the future.
Michael Southern
Service Manager
