PS

Patrick S

Service Advisor

Lake Arbor Automotive & Truck

Overall Rating

4.8

(27 reviews)

81

Reviews of Patrick S

BC

BRIEN C.

Westminster, CO

09/16/2022

Verified Customer

0

7 weeks for a transmission???

Lake Arbor has had my ‘06 F150 for six weeks now, installing a new transmission. I received a call informing me it was ready so I took time off work to go get it. I paid the balance for the work done and was happy to have my truck back. I made it about 1500 feet before the ‘trans fault’ message appeared on the screen. The truck wouldn’t drive, so I drove it back to the shop in reverse. I was told it had been test driven by multiple people and it drove fine, but now suddenly I was told by Patrick there were 9 codes coming from the transmission. Today’s call from Troy was yet another disappointment from this shop; they cannot seem to get a part that doesn’t have water in it (??) from Ford (???). So after 4 attempts over 6 weeks, they’ll be trying a different vendor next week (????). I’m legitimately ready to have the truck towed to a different shop & take my chances in court with these people. This has been and continues to be the single most frustrating business transaction I have ever been a part of.

Employees worked with

Service Advisor

IH

IAN H.

Boulder, CO

12/22/2022

Verified Customer

5

Didn’t correct the problem

I brought my excursion to Lake Arbor 2x for the sale issue, neither tile was it fixed. They were very pleasant, professional but I’m disappointed I had to take it to the dealer to be corrected (and spend another $1300).

Employees worked with

Service Advisor

BJ

BRAD J.

Westminster, CO

01/06/2023

Verified Customer

10

5 stars!

Excellent customer service. Patrick is the best!! Always helpful

Employees worked with

Service Advisor

CN

CINDY N.

Denver, CO

Acura LEGEND

12/23/2022

Verified Customer

10

Best Auto Repair Business in the state.

I have been a customer with Lake Arbor car repair for over 15 years. They are honest, they do not take advantage of Women. Their prices are competetive, or better, than the 'big boys'. The Employees, all of them are such great people. I can't say enough good things about this SMALL BUSINESS. I hope you never sell your successful business.
Thank you for everything.
Merry Merry Holidays

Employees worked with

Director of First Impressions

Service Advisor

KF

KELLY F.

Arvada, CO

Mazda 3 Series

10/27/2022

Verified Customer

10

Repaired car for emissions test

Wife’s car failed emissions test. Took it to LAA, they diagnosed and fixed the problem. Car passed emissions test no problem.

Employees worked with

Service Advisor

TM

THAD and HEATHER M.

Westminster, CO

10/26/2022

Verified Customer

10

Honest Company

I have been using Lake Arbor automotive for several years now. Nothing but friendly service honest people people and I always feel like I'm not being ripped off. They are also not pushy when it comes to additional work that may need to be done and leave up to owner discretion.

Employees worked with

Service Advisor

Service Advisor

Service Advisor

MS

MATT S.

Westminster, CO

10/01/2022

Verified Customer

10

Always excellent service

You are always treated as more than a customer. Truly outstanding customer service

Employees worked with

Service Advisor

JS

JANICE S.

Westminster, CO

09/17/2022

Verified Customer

10

Toyota Prius

Working with Patrick at Lake Arbor was a pleasure. Their dedication to service and the quality of workmanship, make them top notch. I will always take my my cars to Lake Arbor Automotive.

Employees worked with

Service Advisor

MH

MEGAN H.

Westminster, CO

08/13/2022

Verified Customer

10

Great customer service

We have been bringing our vehicles to Lake Arbor for a few years now. We appreciate the great customer service that we have experienced so far every time we call or visit, the quick follow up and the honest feedback. Thank you!

Employees worked with

Service Advisor

BS

BARRY S.

Westminster, CO

Jeep Grand Cherokee

08/06/2022

Verified Customer

10

Friendy, knowledgeable personnel

No try to upsell, just great knowledge of engines with wonderful recommendations for my issue.

Employees worked with

Service Advisor

CM

CANDY M.

Westminster, CO

08/06/2022

Verified Customer

10

Oil change & checkup

I rely on yearly checkups for my older Honda Fit and Lake Arbor's staff has been very reliable and professional for my cars' needs. Thank you!

Employees worked with

Service Advisor

RS

RUTH S.

Westminster, CO

07/13/2022

Verified Customer

10

Replaced a stolen catalectic converter.

I contacted Lake Arbor as my first choice to do this work. When they did not have any opening to service my car for almost two weeks, I searched for and found someone able to do the repair immediately. However, their estimate for the work was way more that the insurance adjuster's estimate. Lake Arbor completed the repair and accepted the adjuster's estimate , I am very satisfied.

Employees worked with

Service Advisor

CN

CINDY N.

Denver, CO

Acura LEGEND

07/02/2022

Verified Customer

10

Major repairs

https://www.facebook.com/100044564583792/posts/pfbid0rAtKPp5wqfGdH5JziAsQjepYCmJEAcHAhVC4oRQA33GHhZZ2KsgwJthRZoKuCGEPl/

Employees worked with

Director of First Impressions

Service Advisor

JT

JANE T.

Arvada, CO

06/21/2022

Verified Customer

10

Awesome repair and updates

My SUV had AC issues..not working! Lake Arbor worked with my warranty company to replace the compressor, kept me informed every step along the way and I couldn’t be happier.. The company and employees go above and beyond expectations!

Employees worked with

Service Advisor

MM

M.P. M.

Westminster, CO

06/09/2022

Verified Customer

10

Headlamp polishing and windshield wiper replacement

Patrick did not charge me for the work they did polishing my headlights as he was not satisfied with the results. Shows a great business ethic and I would not hesitate to recommend Lake Arbor Automotive to a friend☺

Employees worked with

Service Advisor

RR

RYAN R.

Westminster, CO

06/03/2022

Verified Customer

10

Summer car check maintenance

Patrick, great customer service. The work in the past has been phenomenal.

Employees worked with

Service Advisor

TJ

TONY J.

Arvada, CO

06/02/2022

Verified Customer

10

Oil change and vehicle inspection

As usual AWESOME!

Employees worked with

Service Advisor

LH

LAUREN H.

Wheat Ridge, CO

05/14/2022

Verified Customer

8

Excellent Service!!!

Awesome service and friendly staff! I have been coming here since 2019 and I trust no one else to take care of my car!

Employees worked with

Service Advisor

JM

JANINE M.

Westminster, CO

05/14/2022

Verified Customer

10

They strive to do the best!

Squeezed me into an already busy day to do a complete evaluation of my vehicle, making sure it was safe to drive. Explained clearly and completely what repairs were needed.
I am definitely coming back for them to do the repairs soon.

Employees worked with

Service Advisor

KM

KATHIE M.

Arvada, CO

04/28/2022

Verified Customer

10

Possible axle damage

My car was towed in with possible axle damage. After checking it out they determined it only needed a new tire and alignment. They took my car to a tire shop to get the tires and returned it to their shop because it was cheaper than they could do. They then did the alignment. They went above and beyond helping me with numerous issues in getting my car to their shop. Their customer service is amazing. Their prices are very reasonable. They have a new customer for all my needs.

Employees worked with

Service Advisor

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