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PATRICIA CONRAD

Westside Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(42 reviews)
68

Reviews of PATRICIA CONRAD

LM
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Loren M.
Jacksonville, FL
2005 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/09/2021
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Find out why it's not shifting right
As I have said three times you didn't diagnose the problem right you wanted me to spend $900 to take a guess at what might be wrong I had it for $179 the next day
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 10/11/2021 04:40 AM

We're sorry that we did not live up to our pledge to provide 5 star service to each & every guest. One of our team will contact you and we will do anything to make this right for you.  

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
AJ
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Amanda J.
Jacksonville, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
verified customer Verified Customer
Category: Service
Angel and Sharon are great!!
These ladies go above and beyond to make sure that they customer is satisfied.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/03/2021
Service Type: Maintenance
Category: Service
General manager Is the worst.
Salesman was great, service department lacks a lot of things, general manager is arrogant.
Not Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 05/05/2021 10:01 AM

We're sorry this visit did not meet our pledge of 5 star service. A member of our team will contact you today to make things right for you. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
SHARON F N. from Westside Hyundai responded on 05/10/2021 11:03 AM

Thank you Mrs. Jones for giving me the oppourtunity to make things right.  It was my pleasure to help you and I will continue to do that anytime you need me to.  

Employees worked with
PC
PATRICIA CONRAD
Verified Customer
Jacksonville, FL
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Horrible Service!
First arriving to Westside Hyundai the advisor could not initially find my appointment on the tablet! Finally found my appointment that should have been a sign to me to leave! Drop my car off didn’t receive my car until 4 days later! The service advisor was the WORST, I had to call her about the status of my vehicle for 3 days straight! I overall service was horrible!!!
Not Recommended
JOHN K., Service Director from Westside Hyundai responded on 04/05/2021 04:43 AM

Ms. Smith,

I apologize to hear that your recent service experience was less than exceptional. We will reach out to you this morning and do whatever we can to make this right.

John Keester
Service Director

Employees worked with
PC
PATRICIA CONRAD
Verified Customer
Callahan, FL
2020 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
terrible service waitng room.
Service waiting room is outdated and looks grungy! Service slow once in back, car washed but not very well.
Not Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 05/05/2021 10:01 AM

We're sorry this visit did not meet our pledge of 5 star service. Big things are coming to Westside soon. A member of our team will contact you today to make things right for you. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
JS
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James S.
Jacksonville, FL
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
verified customer Verified Customer
8
Category: Service
Great customer service and people.
Thank you for getting back with me. I do appreciate the concern that yall have for both the customer and employee base.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/04/2021
Service Type: Repair
3
Category: Service
Questionable communication and had to come back.
I came in for recall. No public restrooms. Building was under construction. Waited in the lobby where sales is for almost 3 hours. left after vehicle was done. Engine light came on. Keep in mind it is new. 2021 kona. 8k miles. Lost some power while driving and harder shifting. They didn't plug in knock sensor. Not sure if it is worth coming back cary often. The service advisor had to find vehicle both times. The service advisor was great and explained everything well.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 10/04/2021 06:06 PM

We're sorry that we did not live up to our pledge to provide 5 star service to each & every guest. One of our team will contact you and we will do anything to make this right for you.  

Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
KH
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Kendra H.
Jacksonville, FL
2020 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Answer the phone
After receiving multiple text messages from the service manager regarding calling in to schedule my next appointment. I called in only to be greeted by multiple voicemails and no callbacks. I was finally able to schedule my appointment with the receptionist. Business should not send text messages if they are not prepared to hear from the consumer.
Not Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 05/06/2021 05:41 AM

We're sorry that you received anything other than 5 star service throughout the entire process. I will contact you today and do whatever we can to resolve your concerns. Havea great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
Verified Customer
Jacksonville, FL
2009 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Service
Good work
SHARON F N. from Westside Hyundai responded on 12/22/2021 12:56 PM

Sorry we did not live up to our 5 star plege of service.  A team membe will reach out to you shortly.

Employees worked with
PC
PATRICIA CONRAD
Verified Customer
Jacksonville, FL
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Great customer service
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 07/13/2021 04:38 AM

We're sorry we did not meet our pledge to provide 5 star service to each & every guest. A member of our team will contact you and we will do whatever we can to make sure all of your concerns are addressed. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
CT
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Clarissa T.
Jacksonville, FL
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No get in get out
The service has improved greatly.. Your slogan “GET IN GET OUT.. GET BACK TO YOUR LIFE...fell short this time
Recommended
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 05/14/2021 04:40 AM

We're sorry that this visit failed to meet our expectation to deliver nothing but 5 star service for you. A member of our team will contact you today and we will do whatever we can to make things right for you. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
TB
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Terry B.
Jacksonville, FL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Best Dealership Ever!!
After an extremely difficult and disappointing experience at another dealership, I brought my car to Westside Hyundai and had the best experience I've ever had. The staff, the workmanship, the interactions on every level was exceptional! Don't bother going anywhere else - the Service Team at Westside is the BEST!!
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 03/02/2022 04:51 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Pat & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
KT
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Keimon T.
Jacksonville, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Knock sensor
Pat at Westside Hyundai was amazing and kept me informed through the whole process.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/28/2022 05:02 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Pat & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
SS
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Sherry S.
Melbourne, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Helped me when I needed it the most.
I was driving in the highway when my engine died. My car was towed to Westside Hyundai. The next morning, my service advisor had already started working in getting me a rental. Service was exceptional!
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/04/2022 04:38 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Pat & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
OP
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Octavia P.
Yulee, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Experience
I’ve been dealing with Westside Hyundai a long while (years ) and I’ve had some horrible service but again I will like to commend Mr Joe and the new team he has now. They are making this place much better …Mrs Pat has been nothing but EXCEPTIONAL a pleasure to work with and the best service advisor !! Still working through some kinks but she’s always very assuring and makes sure she goes 100 for her clients!! She’s the Best and because of her & Mr Joe and his new staff I’ll continue to go there!! PS ..I wanted the rating to be a 10 but I tapped on wrong thing by accident that needs to be corrected where u can change ur response. I rate them a 10
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 01/23/2022 08:08 AM

Always a pleasure Ms. P.! We're grateful that you recognize our efforts to provide our guest with the best experience possible. Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Pat & the rest of our team. Our deepest apologies that your vehicle was not completed as expected. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
DC
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Darryl C.
Jacksonville, FL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great work performed on my car
Ms. Pat the service writer was great with communication of service of my vehicle.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/24/2021 07:34 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Pat & the rest of our team. Please stop back in anytime during regular service hours to have another courtesy wash performed. No service appointment is required. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
TS
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Terry S.
Saint Marys, GA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
good dealership
they took care of all my service needs that my warranty took care of and the family plan was done promptly what i ask for in reasonable time see in I travel far to come there and even did the camera recall same day great service and the lady Pat Conrad took care of all my needs she is very efficient employer and knows her job very well thanks pat. I will ask for you ever time i come 5 star rating
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/12/2021 11:03 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
Verified Customer
Jacksonville, FL
2004 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Customer Satisfaction is their GOAL
Pat is very communicative and does her best in providing customer satisfaction. Definitely coming back!
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/03/2021 06:13 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
AG
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Aretha G.
Folkston, GA
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Check in check out
Pat is awesome she gets me in and out knowing I have to sit and wait. She keeps me updated even when it going from one place to the other.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 11/02/2021 08:04 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
JA
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John A.
Grace, ID
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service dept went well beyond my expectations
My service advisor was more professional than any dealer I’ve ever been to.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 10/29/2021 04:36 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
SF
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Suzanne F.
Jacksonville, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great staff, both sales and service departments!!
They always take care in keeping me updated on the status of my car while being serviced.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 10/28/2021 05:16 AM

Always a pleasure Ms. F.! Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
SH
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Sherrod H.
Jacksonville, FL
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
review
Great work!
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 10/20/2021 04:10 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Pat & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
PC
PATRICIA CONRAD
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