PK

Penny Kelly

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(13 reviews)
77

Verified Customer
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2023
verified customer Verified Customer
10
Love my new car
Great service.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/30/2023 05:07 PM

Thank you for choosing Vancouver Toyota. We are delighted that your experience was positive. We strive to provide our customers with the best possible service and are pleased to hear that our efforts were appreciated.

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

PL
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PATRICK L.
Corvallis, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2023
verified customer Verified Customer
10
Awesome service
Great seevice
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/29/2023 02:32 PM

Thank you so much for your support, Patrick! We are delighted to hear that you had a positive experience with us at Vancouver Toyota. We strive to provide the best service possible and your feedback helps us to continue to improve.

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

JA
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JENNA A.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2023
verified customer Verified Customer
8
Great deal
Drove across the state to pick up my new ride. Great team to be buying a car from.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/24/2023 02:27 PM

Thanks for the great review Jenna! We are thrilled that you drove across the state to pick up your new ride and glad you had a great experience with our team. We appreciate your business and look forward to serving you in the future!

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

CJ
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CHARLEENA J.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2023
verified customer Verified Customer
10
Excellent Friendly Service
Penny was great and helped us find what we needed. Extra services we requested were provided with in a day. Mark was quick and efficient and informative. Would definitely go back.
Kerrie K., Service Manager from Vancouver Toyota responded on 10/04/2023 12:08 PM

Thank you, Charleena, for taking the time to share this five-star review. We are so glad that Penny and Mark made your experience a great one. Our team is committed to providing our customers with the best service possible and we are so pleased that you were satisfied with the additional services you requested. We look forward to your next visit.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with

NB
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NICOLE B.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2023
verified customer Verified Customer
10
Thank you!
Penny was so easy to work with! She is super kind and knowledgable! She answered all my questions. She made the process of buying my new car easy!
Kerrie K., Service Manager from Vancouver Toyota responded on 09/26/2023 03:01 PM

Thank you so much for your kind words, Nicole! We are delighted to hear that Penny was able to provide you with the great service you deserve. Congratulations on your new vehicle. We are so pleased to have you as a customer and we look forward to seeing you again.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with

CH
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CRYSTAL H.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2023
verified customer Verified Customer
10
Treated with integrity and respect 🙏
I felt that my needs and my happiness with the overall outcome of the transaction really mattered. You don't always find that.
Kerrie K., Service Manager from Vancouver Toyota responded on 09/24/2023 03:28 PM

Thank you, Crystal, for your kind review! We are delighted to hear that your needs were taken care of and that you were happy with the outcome. We take pride in our customer service and strive to make sure each of our customers feel their satisfaction is our top priority.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with

TS
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TAMARA S.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2023
verified customer Verified Customer
10
Best car dealership experience
Working with the agent was great. She made sure the whole process went smoothly and took care of everything before I went into financing which seemed to be a much shorter process than I expected.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 08/18/2023 11:14 AM

Thank you so much for your kind words, Tamara. We're thrilled to hear that your experience with us was a pleasant one. We take great pride in making sure our customers have the best experience possible with us. We're so glad to hear that our agent helped make the process go smoothly and that it was shorter than expected. We hope you enjoy your new car.

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

Verified Customer
Camas, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2023
verified customer Verified Customer
10
Excellent
Outstanding customer experience by working with Penny. In the past I did not have a good experience at Vancouver Toyota.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 05/22/2023 04:44 PM

Thank you for your kind words about Penny's customer service. We strive to provide outstanding experiences for each and every customer and we apologize for any issues you may have experienced in the past. We're glad that your experience with us this time around was positive.

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

WM
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WILLIAM M.
Battle Ground, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2023
verified customer Verified Customer
9
Penny was great working with
Working worth Penny was great . She work to find a car we were happy with.
Kerrie K., Service Manager from Vancouver Toyota responded on 05/19/2023 02:44 PM

We are thrilled to hear that Penny was able to make your experience at McCord's Vancouver Toyota a positive one. We strive to ensure our customers are pleased with their vehicle and we are grateful that you had such a good experience.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with

HV
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HELEN V.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2022
verified customer Verified Customer
10
Hyundai Veloster
Very helpful, not pushy like a lot of car sales people can be. Found the car keys within a couple hours, kept in contact with me throughout the process. Ended up buying the car, had it by the next day. All in all it was a good experience
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/29/2022 12:37 PM

Hi Helen, 
Thank you for your review of our Sales Department. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely, 

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

Verified Customer
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2022
verified customer Verified Customer
10
Amazing!
I’m very happy that Penny Kelly was the one who helped me get my very first car. She’s kind, friendly, fast and communicates well! Please make sure you go to her to have the best experiencie when buying a car:)
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/15/2022 09:25 AM

Hi,
Thank you for sharing your experience working with Penny in our Sales Department. We appreciate
our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

BB
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Bjarne B.
Camas, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2022
10
Category: Sales
Good service
Was fast and seamless car buying experience
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 07/31/2022 03:47 PM

Hi Bjarne, 
Thank you for your review of your car buying experience. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

BR
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BURTON R.
Longview, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/14/2022
verified customer Verified Customer
3
Service
The sales lady Penny was awesome. The rest of the people who work there are very upity. They don’t even say anything to you as they are walking by you.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 01/16/2022 09:23 AM

Hi Burton, 
I will be having my Sales Customer Relations Manager reach 
out to you to discuss your review and experience.
Sincerely,

Lynn Quiding
Customer Service Representative
Service
3602535403
Employees worked with
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