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SureCritic / Hyundai Dealer / Puente Hills Hyundai / ROBERT BINKLEY
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ROBERT BINKLEY

Puente Hills Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(267 reviews)
85

Reviews of ROBERT BINKLEY

Verified Customer
Hacienda Heights, CA
2016 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Very bad policies when you paid good money for the warranty. Sad Hyundai treats good paying customers very badly
Hyundai warranty sucks
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/19/2021 09:02 AM

I am sorry that our service did not meet your expectation. 

We understand your time is valuable.  We appreciate your feedback.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
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ROBERT BINKLEY
Verified Customer
La Puente, CA
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Poor Service
Poor Service
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/14/2018 09:49 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employees worked with
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ROBERT BINKLEY
Verified Customer
Diamond Bar, CA
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Safety recall -NOT
Failed part replacement should have been covered under a safety recall. Replacement of $6 part cost me $400.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/04/2018 08:40 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
Your comment will be helpful to improve our service for future.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.
Happy New Year!

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
IW
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Iran W.
Rowland Heights, CA
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/01/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
You guys are The damage my car
U suck
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/01/2017 03:17 PM

Hi,
Thank you for taking the time to review your service experience.

Employees worked with
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ROBERT BINKLEY
TP
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Trishia P.
Covina, CA
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2017
verified customer Verified Customer
Category: Service
Management Team made up for Headache
The management team along with Javier made up for the problem that I had from another advisor. Thank you so much guys!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/07/2017
Service Type: Repair
Category: Service
Horrible customer service
Very disappointed in the customer service of the service department. You can't tell you client/customer one thing and do another, or nothing for that matter. The client/customer shouldn't have to call to get updated.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/07/2017 04:33 PM

Hello Trishia,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employees worked with
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ROBERT BINKLEY
Verified Customer
Walnut, CA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2017
verified customer Verified Customer
Category: Service
They made sure to resolve all my concerns
I just want to thank Justin and Mr Chan for following up with me regarding my last visit. They made sure to resolve my concerns and prove to me that they really do care about their customers. Justin made sure to follow up with me regarding bringing my car and also having a driver ready for me to take me home while my car was being worked on.He made my experience very pleasant and comfortable he went above and beyond. I really appreciate him making sure that at the end of the day I drove away a happy customer. I will definitely be coming to Hyundai for any service need and will definitely recommend my friends and family to my rep Justin. Thank you once again!!!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/23/2017
Service Type: Repair
Category: Service
Car was not ready on time as promised and they also forgot to wash my car and vacuum even though they put it on the paperwork.
They seem to make a lot of mistakes resulting in the customer having to wait long periods of time.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2017 12:49 PM

Hi,
Thank you for taking the time to give us your feedback.  I am very sorry to hear of your recent experience. 
You are absolutely right that your service was not acceptable, and I apologize once again for your service. 
It is our goal to make sure every customer has a great experience, and I am very sorry we did not meet your expectations. 
I would like the opportunity to make it right and ask that you please contact me directly.  You can reach me by phone or by the email to chanp@phhyundai.com.  Thank you once again for taking the time to let me know about your experience.

CHAN P., service manager from Puente Hills Hyundai responded on 05/28/2017 08:28 AM

Hi,
Thank you for your rescored!

Employees worked with
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ROBERT BINKLEY
TS
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Thomas S.
Whittier, CA
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/12/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Disappointed
Poor service for first time in 6+ years.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/13/2017 03:39 PM

Hi Thomas,
Thank you for taking the time to give us your feedback.
I am very sorry to hear of your recent experience.
I apologize once again for your service.

Employees worked with
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ROBERT BINKLEY
AM
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Alfredo M.
Covina, CA
2014 Hyundai Equus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/02/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Nightmare!
I am return with you!
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 06/02/2016 11:39 AM

Hi Alfredo
Thank you for taking the time to write your review.
We  appreciate your business  service advisor will contact you regarding your part , apologise for the inconvinience we may have caused.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
CH
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CHARLES H.
Hacienda Heights, CA
2013 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/23/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Dis-Service
The worst experience I have every had at any dealership while waiting for service. Foul-mouthed employee's, employee's getting into physical altercations and my vehicle not serviced properly. I'll just spend the time, effort and money to drive to Roseville Hyundai in Sacramento, from our home in the LA area where they really know what customer service is all about. Puente Hills Hyundai needs to send their employee's up to Roseville to learn how to do it right!!! Don't waste your time taking your vehicle to Puente Hills!
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 01/25/2016 08:44 AM

Hi Charles.
We can not apoligise enough as a management team.
We do appreciate you bringing this matter to our attention.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
Verified Customer
Whittier, CA
2003 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/17/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
mechanics suck
it takes 5 days to fix the cars and in reality took 2 hours to fix... mechanics suck...
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 09/18/2015 09:06 AM


Hi Juan
Thank you for valued input

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
Verified Customer
La Puente, CA
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/06/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Vehicle Service
Only issue was the service on my vehicle, it needs to be inspected before releasing to customer.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/07/2019 09:03 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 09/07/2019 10:32 AM

Thank you again for agreeing to re score.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
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ROBERT BINKLEY
Verified Customer
La Puente, CA
2018 Hyundai Ioniq Hybr
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/07/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Not good
Service report states that tires are charged up to factory spec. This is not true. I do not have any report for my vehicle, i do not know if that’s is true or not since my tires are not charged up and it states it has been charged.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/11/2018 04:14 PM

    It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
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ROBERT BINKLEY
Verified Customer
Upland, CA
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/28/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
They don’t do what they say they do
They say they do a multi point inspection but they don’t. They say they check your tire pressure but don’t. My dash cam showed them doing absolutely nothing.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/29/2018 08:31 AM

It’s unfortunate the service did not meet your expectations.  Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
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ROBERT BINKLEY
Verified Customer
Walnut, CA
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/20/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service can be better
Customer services need to be better along with follow through
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/20/2018 03:58 PM

I am sorry that we missed your attempts trying to communicate with us.  It probably went to my predecessor's e mail. I will fix that.  Please call me at 626)581-5300  Ext. 1187.  I will listen to you.  You can also e mail me at seank@phhyundai.com.  I check that e mail every hour.  Please visit us again.  We will do things right then.  Thank you for taking your time to finish the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
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ROBERT BINKLEY
TC
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Tom C.
Tempe, AZ
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2018
verified customer Verified Customer
Category: Service
Trunk Latch
Jay followed up with my concern and provided he remedy immediately. This was the best experience I have had post service. I would highly recommend using Puente Hills Hyundai.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/10/2018
Service Type: Repair
Category: Service
Trunk latch
Jay was awesome getting me in and out both visits. The problem I have is that the interior felt of the trunk was cut instead of pulling the pins out to repair. I am not a certified Hyundai mechanic and even I know how to do that. Very frustrated.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/11/2018 08:59 AM

I am sorry that our service does not meet your needs.  Please come back to see us.  we will do it right for you.  I am glad tp hear Jay was helpful ^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 09/12/2018 09:04 AM

Thank you for the re scoring.  Your kind wording is greatly appreciated.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
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ROBERT BINKLEY
SS
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Sorraput S.
Monterey Park, CA
2012 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/12/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Ignoring a line of 7 to 8 customers waiting to be checked in
Awful customer service. No one seems to care about servicing customers.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/12/2017 04:52 PM

Hi Sorraput,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
avatar
ROBERT BINKLEY
Verified Customer
2017 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/17/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Dishonest
Dishonest about coverage of maintenance package. Salesperson tried making side deal. Finance manager and dealership director swept issue under the rug after complaint and rude about answering questions regarding HRs response to complaint. Director refused to give salespersons selling license.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 08/17/2017 01:03 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employees worked with
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ROBERT BINKLEY
DS
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Dalhia S.
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/29/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Air condition
Not hood
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/30/2017 01:24 AM

Hi Dalhia,
Thank you very much for the honest feedback, and your concerns. I sincerly apologize for the inconveienc in service here.

Employees worked with
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ROBERT BINKLEY
Verified Customer
Chino Hills, CA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/22/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service is just so so
I go there just because it is closer to my area and service is just average.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/22/2017 05:50 PM

Hi Lai,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employees worked with
avatar
ROBERT BINKLEY
Verified Customer
Walnut, CA
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/14/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Terrible customer service
NO spare tire in a brand new vehicle, no temporary spare. Nothing, and no disclosure to that effect. Add to that they do not repair flats so you are forced to purchase a brand new tire.
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/14/2016 12:55 PM

Hi Muriel.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
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ROBERT BINKLEY
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