Name: Rebecca Hamilton
Rating: 4.3

Reviews of Rebecca Hamilton

Verified Customer

Vancouver, WA

Toyota RAV4

02/12/2023

Verified Customer

Good Place to buy!!

Good experience. Was kept inform about the vehicle's arrival. Was not pushy on adding extra extension plans on vehicle. Gave a full tank of fuel when we picked up vehicle. Answered all my questions about the vehicle's multimedia system, even helped me get it set up.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 02/12/2023 06:06 PM

Thank you for sharing your buying experience with us. We appreciate our customers here at McCord's Vancouver Toyota.
Enjoy your new ride!
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

Dominick Sadegh

Rebecca Hamilton

Verified Customer

Vancouver, WA

Toyota RAV4

10/14/2022

Verified Customer

Bad experience

I came to the store in May to preorder a car and put a deposit. Right off the bat the sales rep was uninterested in helping. Over the next few months communication was horrible on the status of my car I wanted to switch sales reps. When I finally had a date for my car to arrive I told them when I would be back in the country, and they never emailed me back. Then I got an email 3 weeks later saying I had to pick up the car within 48 hours of arrival - when I would not be back yet from traveling. The new rep (Rebecca) was helpful and increased communication after me expressing my distress, but overall the experience was bad with poor customer service.

Employees worked with

DeAnna Dean Rogers

Rebecca Hamilton

RIAN P.

Vancouver, WA

Toyota RAV4

08/12/2022

Verified Customer

Ordering and receiving a rav 4 hybrid.

Throughout the process of ordering buying and receiving my car the sales staff were extremely patient and helpful. I ended up getting a trim level higher in around half of the projected delivery time because of the diligence of the sales staff. From the initial order to the day of delivery I felt like my business mattered. Day of delivery I was made to feel like I was a priority and that I was being taken care of. I’m extremely impressed with the professionalism and the care taken by the sales staff to really create that welcoming environment. Excellent experience start to finish

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 08/23/2022 01:19 PM

Hi Rian,
Thank you for your review of our Sales Department. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

Jason Weber

Rebecca Hamilton

Anna Karakotova

FESTUF O.

Ridgefield, WA

Toyota Highlander

12/18/2021

Verified Customer

Excellent Customer Service

I was impressed at how customer friendly this dealership is to it’s customers. As soon as I got there, my vehicle was picked up for service and alternate transportation arrangement was quickly made to drop me off. I was even more impressed when the service was completed at the promised time and I was again picked up and dropped off at the dealership. I’ve owned various vehicles both foreign and domestic, but this is the best customer service oriented dealership I’ve experienced. Keep up the good work, it’s much appreciated.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 12/18/2021 10:02 PM

Thank you for your review of our Service Department
We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

Rebecca Hamilton

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