RH

REBECCA HAMMOCK

Haselwood Hyundai

Overall Rating

4.4

(21 reviews)

30

Reviews of REBECCA HAMMOCK

PC

Peter C.

Silverdale, WA

2008 Hyundai Elantra

ReScore Review™

01/10/2022

Verified Customer

9

Category: Service

Carlo, P. - Dealership went to great lengths to right the wrong

Previous review last week was a conglomeration of many peoples' mistakes which yielded in my self being extremely displeased. WORK WAS COMPLETED - but what followed were multiple calls and very open candid discussions about the entire process from SOUP to NUTS. Both the GM Barrie and SERVICE MANAGER Brett went above and beyond to truly show care and concern. What pleased me was that each and every person in that operation is getting an overhaul - to help educate the importance of building trust and a dedicated way of being.

Original Review

01/07/2022

Service Type: Repair

0

Category: Service

Carlo,P

Had car in for a very well scheduled service. 3 items to be exact. End result was that the car was eventually completed. My initial review was honest assessment. Barrie, the GM responded immediately. We spoke for about an hour. He listened attentively. Has years of experience in the auto industry. He understood how thru a number of smaller clogs on the wheel who came up short of delivering that person's part of the process, that what unfolded was a complete breakdown which yielded my accurate review. He is going to use, what started out over 6 weeks ago, my service as a training tool for everyone involved. I felt he deeply cares for the reputation of his dealership and those who work in it. I appreciated his candor, as I can assure you, I expressed a very emotional response as I also have been involved for 50 years in auto service. Thank you, Barrie I know Barrie can only do so much, but going back to the basics with any team and training is the right answer.

BARRIE L T. from Haselwood Hyundai responded on 01/07/2022 06:16 PM

Hello Mr Carlo thank you for taking the time for taking with me about your visit with us. If you ever need anything please feel free to reach out to me here at the dealership or you can call my direct line (360) 616-3753

BRETT B. from Haselwood Hyundai responded on 01/10/2022 01:44 PM

Hi Peter, thank you for taking the time today to talk with me about the recent visit! As talked, Barrie and I have gone ahead and put the request in! You should be seeing it in a couple weeks! I also resent that rescore, and I appreciate you doing that for Barrie and I Your experience has opened our eyes to the flaws in our system, and those have been corrected. Much training to follow!

Employees worked with

REBECCA HAMMOCK

HV

Hans V.

Port Ludlow, WA

2020 Hyundai Elantra

ReScore Review™

12/29/2021

Verified Customer

10

Category: Service

Great Service!!

The folks at Haselwood go above and beyond, and if you have a question or concern, they take care of it! Thanks for the great service, keep it up!!

Original Review

12/27/2021

Service Type: Maintenance

9

Category: Service

Generally Great Service!

Not quite as exceptional as they usually are, but great service nonetheless!

BRETT B. from Haselwood Hyundai responded on 12/28/2021 11:04 AM

Hello there! Im Brett, the Service Manager here at Haselwood. I would like to see if we could talk sometime today, I will be reaching out to you in regards to your vehicle!

Employees worked with

REBECCA HAMMOCK

JL

JASON L.

Silverdale, WA

2012 SONATA

01/01/2023

Verified Customer

0

Category: Service

Lying ? service writers

My service writer bald faced lied to me in telling me I was in danger driving my car and my car needed new brakes immediately. I had just had my brakes replaced by a ASE certified mechanic that is also a lifelong friend. So I know they were done correctly two weeks previous to this service writers claim.

Employees worked with

REBECCA HAMMOCK

Verified Customer

Port Angeles, WA

2018 TUCSON

12/17/2022

Verified Customer

10

Category: Service

Everyone was very courtious and were done with my vehicle quicker than expected. Thank you for such great service

Thank you

Employees worked with

REBECCA HAMMOCK

Verified Customer

Brinnon, WA

2017 TUCSON

10/05/2022

Verified Customer

1

Category: Service

Repair of Hyundai

My car was there for almost 3 months. I would call to get updates, was told my service advisor would call back. I would not get a call back, call again no call back. I emailed asking to please give me weekly updates. It would take about 4 emails before I would get a response. They need improvement with their communication and customer service. I would not go back there, if I had a choice unless they improved on this and could prove it to me.

Employees worked with

REBECCA HAMMOCK

Verified Customer

Gig Harbor, WA

2021 SANTA FE HEV

09/28/2022

Verified Customer

2

Category: Service

2 hours for an oil change!

2 hours for an oil change and decided not to do a requested tire rotation. Unacceptable. Didn’t notify me when car was ready and they didn’t know where it was when I went to go find it.

Employees worked with

REBECCA HAMMOCK

DS

DEBRA S.

Port Townsend, WA

2018 SANTA FE SPORT

09/06/2022

Verified Customer

7

Category: Service

Recall work and oil change

Visit went as planned, however, the last time I had an oil change the cap was not placed tightly, and I had oil on my garage floor.

Employees worked with

REBECCA HAMMOCK

JV

JESSICA V.

Bremerton, WA

2021 ELANTRA

08/03/2022

Verified Customer

2

Category: Service

Recall Appointment

I sent my vehicle in for a recall and was told upon arrival that it had two so I went ahead and added the second recall as well. I was told the recall would take a day and could receive my car at the end of business. When I called to check in I was told that the original reason for my appointment was not even done and that it takes two days and they only corrected the additional recall. So instead of having my vehicle for one day it was there for three. Communication lacked tremendously between the technicians and service department.

Employees worked with

REBECCA HAMMOCK

BP

BILL P.

Gig Harbor, WA

2018 TUCSON

07/23/2022

Verified Customer

10

Category: Service

A VERY PLEASANT EXPERIENCE

The dealership was easy to deal with. The check in girl was great. Their service was right on. The time of service was great.

Employees worked with

REBECCA HAMMOCK

SB

SHIRLEY B.

Port Orchard, WA

2007 ACCENT

07/12/2022

Verified Customer

10

Category: Service

Smooth

They were very professional and efficient in checking me in. My wait time was minimum. The waiting area was comfortable and they had refreshments there if I wanted something.

Employees worked with

REBECCA HAMMOCK

Verified Customer

Bremerton, WA

2015 Hyundai Santa Fe Sport

04/02/2022

Service Type: Maintenance

Verified Customer

6

Category: Service

Excellent but pricey work.

The service area was easily accessible and clean. Our service rep I'm good customer service skills. The service department caught a lot of things that were missed at other shops and performed the work well. We needed to have some glass work done and the rep was supposed to call us to schedule it, but that never happened even though we called and then visited the service area to leave a message for her. I will return because my car was purchased at a dealership and I have a warranty that they are servicing. Otherwise it's a little pricey but they do good work.

BRETT B. from Haselwood Hyundai responded on 04/04/2022 06:45 AM

Thank you for the 5 star review!

Employees worked with

REBECCA HAMMOCK

ML

Mikki L.

Silverdale, WA

2018 Hyundai Elantra

03/26/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Great service.

The service I received was well done. It was a busy day at the service department, but my vehicle was serviced and I was back on the road in about an hour or so. I've never had less than a great experience with Hyundai service.

BRETT B. from Haselwood Hyundai responded on 03/28/2022 06:21 PM

Thank you for the wonderful 5 star review! We appreciate it!

Employees worked with

REBECCA HAMMOCK

Verified Customer

Bremerton, WA

2013 Hyundai Accent

03/25/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Car

Good service and good people

BRETT B. from Haselwood Hyundai responded on 03/25/2022 05:31 PM

Thank you for the wonderful review! We appreciate it!

Employees worked with

REBECCA HAMMOCK

SH

Starla H.

Port Orchard, WA

2018 Hyundai Sonata

02/08/2022

Service Type: Repair

Verified Customer

0

Category: Service

Poor communication and slow service

Hasslewood Hyundai has been my go to dealership up until 2019 when the service has become poor and communication has become nonexistent. The work that is completed seems acceptable but it takes way to long. It’s sad that you have to take your car to jiffy lube to get oil changed because of several weeks wait to get an appointment. It should also not take ALL day to change the oil. Staff is never the same meaning they have high turnover. So probably inexperienced staff.

BRETT B. from Haselwood Hyundai responded on 02/10/2022 06:10 AM

Hi there, Im Brett the service manager. First I would like to apologize for the lack of service we provided on your recent visit. second, I will be reaching out to you to see how we can become a 5 star facility for you. Thank you for your time.

Employees worked with

REBECCA HAMMOCK

JS

Jeffrey S.

Sequim, WA

2018 Hyundai Kona

01/13/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Daughter's car.

We bought a Hyundai Kona for our daughter in 2018, she has two kids, our "grandkids", it has turned out to be a very reliable car.The dealership has taken very good care of this vehicle. Would definitely recommend Hazelwood Hyundai dealership.

BRETT B. from Haselwood Hyundai responded on 01/14/2022 10:27 AM

Thank you for the wonderful review!

Employees worked with

REBECCA HAMMOCK

PC

Peter C.

Silverdale, WA

2008 Hyundai Elantra

ReScore Review™

01/10/2022

Verified Customer

9

Category: Service

Carlo, P. - Dealership went to great lengths to right the wrong

Previous review last week was a conglomeration of many peoples' mistakes which yielded in my self being extremely displeased. WORK WAS COMPLETED - but what followed were multiple calls and very open candid discussions about the entire process from SOUP to NUTS. Both the GM Barrie and SERVICE MANAGER Brett went above and beyond to truly show care and concern. What pleased me was that each and every person in that operation is getting an overhaul - to help educate the importance of building trust and a dedicated way of being.

Employees worked with

REBECCA HAMMOCK

HV

Hans V.

Port Ludlow, WA

2020 Hyundai Elantra

ReScore Review™

12/29/2021

Verified Customer

10

Category: Service

Great Service!!

The folks at Haselwood go above and beyond, and if you have a question or concern, they take care of it! Thanks for the great service, keep it up!!

Employees worked with

REBECCA HAMMOCK

DS

David S.

Allyn, WA

2013 Hyundai Santa Fe Sport

12/28/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Always Great Service

Great and Curtious service and personnel. Always a great experience, thorough and excellent car care. Clean and comfortable customer waiting lounge area.

BRETT B. from Haselwood Hyundai responded on 12/28/2021 11:01 AM

Thank you for the review and the 5 stars!!

Employees worked with

REBECCA HAMMOCK

RF

Ruben F.

Bellevue, WA

2017 Hyundai Santa Fe Sport

12/22/2021

Service Type: Maintenance

Verified Customer

9

Category: Service

60k Maintenance Service Experience

The service took twice the amount of time than they indicated with no follow up status. I had to continuously ask for a status. Service package included rental car but no mentioned of it by the personnel. I had to asked about it when I saw on it on the pamphlet. Waited 5hrs at the lobby.

BRETT B. from Haselwood Hyundai responded on 12/27/2021 07:42 AM

We appreciate your business, Ruben. I apologize for the wait time and the experience you had here!

Employees worked with

REBECCA HAMMOCK

Verified Customer

Bremerton, WA

2019 Hyundai Kona

12/20/2021

Service Type: Maintenance

Verified Customer

9

Category: Service

Took longer than they said.

They said it would take a hour and it took over two hours . Just for an oil change.

BRETT B. from Haselwood Hyundai responded on 12/21/2021 05:47 AM

Thank you for the review! We will be reaching out to you this week, to see what we can change to become a 5 star facility for you!

Employees worked with

REBECCA HAMMOCK

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