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SureCritic / Hyundai Dealer / Haselwood Hyundai / REBECCA HAMMOCK
RH

REBECCA HAMMOCK

Haselwood Hyundai
Overall Rating
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(21 reviews)
30

Reviews of REBECCA HAMMOCK

Verified Customer
Bremerton, WA
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customer Verified Customer
6
Category: Service
Excellent but pricey work.
The service area was easily accessible and clean. Our service rep I'm good customer service skills. The service department caught a lot of things that were missed at other shops and performed the work well. We needed to have some glass work done and the rep was supposed to call us to schedule it, but that never happened even though we called and then visited the service area to leave a message for her. I will return because my car was purchased at a dealership and I have a warranty that they are servicing. Otherwise it's a little pricey but they do good work.
BRETT B. from Haselwood Hyundai responded on 04/04/2022 06:45 AM

Thank you for the 5 star review!

Employees worked with
RH
REBECCA HAMMOCK
ML
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Mikki L.
Silverdale, WA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service.
The service I received was well done. It was a busy day at the service department, but my vehicle was serviced and I was back on the road in about an hour or so. I've never had less than a great experience with Hyundai service.
BRETT B. from Haselwood Hyundai responded on 03/28/2022 06:21 PM

Thank you for the wonderful 5 star review! We appreciate it!

Employees worked with
RH
REBECCA HAMMOCK
Verified Customer
Bremerton, WA
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Car
Good service and good people
BRETT B. from Haselwood Hyundai responded on 03/25/2022 05:31 PM

Thank you for the wonderful review! We appreciate it!

Employees worked with
RH
REBECCA HAMMOCK
SH
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Starla H.
Port Orchard, WA
2018 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/08/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Poor communication and slow service
Hasslewood Hyundai has been my go to dealership up until 2019 when the service has become poor and communication has become nonexistent. The work that is completed seems acceptable but it takes way to long. It’s sad that you have to take your car to jiffy lube to get oil changed because of several weeks wait to get an appointment. It should also not take ALL day to change the oil. Staff is never the same meaning they have high turnover. So probably inexperienced staff.
BRETT B. from Haselwood Hyundai responded on 02/10/2022 06:10 AM

Hi there, Im Brett the service manager. First I would like to apologize for the lack of service we provided on your recent visit. second, I will be reaching out to you to see how we can become a 5 star facility for you. Thank you for your time.

Employees worked with
RH
REBECCA HAMMOCK
JS
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Jeffrey S.
Sequim, WA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Daughter's car.
We bought a Hyundai Kona for our daughter in 2018, she has two kids, our "grandkids", it has turned out to be a very reliable car.The dealership has taken very good care of this vehicle. Would definitely recommend Hazelwood Hyundai dealership.
BRETT B. from Haselwood Hyundai responded on 01/14/2022 10:27 AM

Thank you for the wonderful review!

Employees worked with
RH
REBECCA HAMMOCK
PC
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Peter C.
Silverdale, WA
2008 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customer Verified Customer
9
Category: Service
Carlo, P. - Dealership went to great lengths to right the wrong
Previous review last week was a conglomeration of many peoples' mistakes which yielded in my self being extremely displeased. WORK WAS COMPLETED - but what followed were multiple calls and very open candid discussions about the entire process from SOUP to NUTS. Both the GM Barrie and SERVICE MANAGER Brett went above and beyond to truly show care and concern. What pleased me was that each and every person in that operation is getting an overhaul - to help educate the importance of building trust and a dedicated way of being.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/07/2022
Service Type: Repair
0
Category: Service
Carlo,P
Had car in for a very well scheduled service. 3 items to be exact. End result was that the car was eventually completed. My initial review was honest assessment. Barrie, the GM responded immediately. We spoke for about an hour. He listened attentively. Has years of experience in the auto industry. He understood how thru a number of smaller clogs on the wheel who came up short of delivering that person's part of the process, that what unfolded was a complete breakdown which yielded my accurate review. He is going to use, what started out over 6 weeks ago, my service as a training tool for everyone involved. I felt he deeply cares for the reputation of his dealership and those who work in it. I appreciated his candor, as I can assure you, I expressed a very emotional response as I also have been involved for 50 years in auto service. Thank you, Barrie I know Barrie can only do so much, but going back to the basics with any team and training is the right answer.
BARRIE L T. from Haselwood Hyundai responded on 01/07/2022 06:16 PM

Hello Mr Carlo thank you for taking the time for taking with me about your visit with us. If you ever need anything please feel free to reach out to me here at the dealership or you can call my direct line (360) 616-3753

BRETT B. from Haselwood Hyundai responded on 01/10/2022 01:44 PM

Hi Peter, thank you for taking the time today to talk with me about the recent visit! As talked, Barrie and I have gone ahead and put the request in! You should be seeing it in a couple weeks! I also resent that rescore, and I appreciate you doing that for Barrie and I Your experience has opened our eyes to the flaws in our system, and those have been corrected. Much training to follow!

Employees worked with
RH
REBECCA HAMMOCK
DS
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David S.
Allyn, WA
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always Great Service
Great and Curtious service and personnel. Always a great experience, thorough and excellent car care. Clean and comfortable customer waiting lounge area.
BRETT B. from Haselwood Hyundai responded on 12/28/2021 11:01 AM

Thank you for the review and the 5 stars!!

Employees worked with
RH
REBECCA HAMMOCK
HV
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Hans V.
Port Ludlow, WA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customer Verified Customer
10
Category: Service
Great Service!!
The folks at Haselwood go above and beyond, and if you have a question or concern, they take care of it! Thanks for the great service, keep it up!!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/27/2021
Service Type: Maintenance
9
Category: Service
Generally Great Service!
Not quite as exceptional as they usually are, but great service nonetheless!
BRETT B. from Haselwood Hyundai responded on 12/28/2021 11:04 AM

Hello there! Im Brett, the Service Manager here at Haselwood. I would like to see if we could talk sometime today, I will be reaching out to you in regards to your vehicle!

Employees worked with
RH
REBECCA HAMMOCK
RF
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Ruben F.
Bellevue, WA
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
60k Maintenance Service Experience
The service took twice the amount of time than they indicated with no follow up status. I had to continuously ask for a status. Service package included rental car but no mentioned of it by the personnel. I had to asked about it when I saw on it on the pamphlet. Waited 5hrs at the lobby.
BRETT B. from Haselwood Hyundai responded on 12/27/2021 07:42 AM

We appreciate your business, Ruben. I apologize for the wait time and the experience you had here! 

Employees worked with
RH
REBECCA HAMMOCK
Verified Customer
Bremerton, WA
2019 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/20/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Took longer than they said.
They said it would take a hour and it took over two hours . Just for an oil change.
BRETT B. from Haselwood Hyundai responded on 12/21/2021 05:47 AM

Thank you for the review! We will be reaching out to you this week, to see what we can change to become a 5 star facility for you!

Employees worked with
RH
REBECCA HAMMOCK
DW
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David W.
Sequim, WA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Normal Service
Routine service was completed in about an hour. Estimate was up to an hour and a half. Staff were professional and helpful. thank you.
BRETT B. from Haselwood Hyundai responded on 12/10/2021 09:46 AM

Thank you for the wonderful 5 star review! We appreciate it!

Employees worked with
RH
REBECCA HAMMOCK
Verified Customer
Poulsbo, WA
2004 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Yet Another Good Vehicle Maintenance Experience at Haselwood Hyundai
The purpose of this particular visit was to follow-up on a repair need that was first observed during a recent, 120K scheduled service appointment for our Sonata sedan. Repair was easy to schedule, arrival matters were handled quickly, repair was effected in a reasonable amount of time - and effected completely and correctly the first time around.- Site personnel - particularly service consultant - made you feel welcomed and as a valued customer. This is a typical outcome found during the maintenance of our Sonata sedan and Santa Fe SUV at Haselwood Hyundai since early 2011.
BRETT B. from Haselwood Hyundai responded on 12/06/2021 07:28 AM

Thank you for the wonderful 5 star review!

Employees worked with
RH
REBECCA HAMMOCK
RB
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Rick B.
Tahuya, WA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Sad Surprise
Thank you for the great service. Your people were polite and professional at all phases.

However having to replace a battery at 11,139 miles at full price at 13 months tells me Hyundai is using poor products to increase their their profit line. I will share my disappointment to all. Waiting to what goes wrong next.

Rick Brown
BRETT B. from Haselwood Hyundai responded on 11/15/2021 01:52 PM

We appreciate the 5 Star review sir. Our apologies for the issue with the Battery and the warranty from Hyundai. We here in the Service Department hope to be able to continue to service your vehicle and provide you with the best service we can.

Employees worked with
RH
REBECCA HAMMOCK
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