Verified Customer
Verified Customer
This is disappointing to hear.
We want to return our customer cars cleaner than they arrive and we'd like to make this up to you. Please call me directly, I would be happy to resolve this to your complete satisfaction.
Michael Southern
Service Manager
Verified Customer
We appreciate hearing from you Carlos.
Ricardo Garcia your advisor is out until Monday, but he will reach out to address your concerns and arrange to get you a sticker for your window. Your Equus is a wonderful car and we look forward to helping you keep it in excellent condition.
Thank you for choosing us.
Michael Southern
Service Manager
Verified Customer
We are sorry you did not have the perfect experience we want you to have when you come to us for service.
When your appointment was made on Friday the 2nd we had every intention of inviting you in and completing your car in our normal 45 min to 1 hour time frame. We have 3 dedicated Express Service bays and they are pumping our cars in and out, all day, everyday. Every once in a while our express racks may become backed up when cars need extra work or attention and likley that was what had happened during your visit.
There is no 'hurry up and wait' attitude here, our sole intent with our Express Service is to get you in, get you out, and get you back to your life. We know you come a long way from 35th Ave and Happy Valley to service with us and we want to restore your faith that our primary goal is to make every visit you have as excellent as can be. The obstacles we had this visit are unusual, but if you will contact me directly ahead of your next service I'll make sure it doesn't repeat.
Michael Southern
Service Manager
Verified Customer
Thank you for the feedback.
We could make Ricardo no longer take days off, but we'll try to find the balance. We are happy to be your dealer and we'll look forward to doing better next visit.
Michael Southern
Service Manager
Verified Customer
Thank you Linda for the great review.
We are happy to be your dealer and we look forward to seeing you again next visit.
Michael Southern
Service Manager
Verified Customer
We are very happy to be your dealership and on behalf of Ricardo and the rest of us we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
We are sorry your Equus has not been all that you expected.
We remain here for you when you need us, and we will be pleased to serve you again.
Michael Southern
Service Manager
Verified Customer
How concerning!
Please come right back in so we can correct this. It is beyond unusual to leave bolts out, but we'll do whatever we must to make this right.
Michael Southern
Service Manager
We are glad this was sorted out and we look forward to making it up to you next time.
Thank you for choosing us, we are happy to be your dealership.
Michael Southern
Service Manager
Verified Customer
Sorry about your sales experience, but we're glad Ricardo is here to take care of you and your Equus.
The Equus is a a great vehicle and we hope the one you did get serves you well.
Michael Southern
Service Manager
Verified Customer
Thank you for your comments.
We are sorry our car wash did not meet your expectations. We have noted your "raincheck" and of course you are welcome to return any time and we will take care of that for you.
Michael Southern
Service Manager
Verified Customer
What a wonderful review, thank you.
We are very happy to be your dealership and we look forward to being here for you for all the years and miles ahead.
Michael Southern
Service Manager
Verified Customer
Thank you for the great review and recommendation for Ricardo Garcia your advisor.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
Thank you for the great review and recommendation - you're right - he is a keeper.
We are happy to be your Hyundai dealer and we look forward to serving you again.
Michael Southern
Service Manager
Verified Customer
1:30 on a Thursday should be a great time to get your oil changed.
We're sorry this visit took longer than our expected 45minutes but we've made a note and we'll work hard to make it up to you next visit.
Michael Southern
Service Manager
Verified Customer
Thank you for the feedback.
We're sorry the car didn't look great out of our wash, we'd be happy to redo it for you whenever you like.
As to being ignored, certainly that would never be our intention, and it must have been an unusual situation that led to that, we generally have no fewer than five team members right at the entrance ready and willing to serve our customer's needs.
Ricardo will reach out and we'll be happy to readdress the wash for you at your convenience.
Michael Southern
Service Manager
Verified Customer
We share your frustration and please know that we are working hard to resolve your concern.
Know also that we employ the very best Hyundai technicians in the Valley and we will continue working with you to find a final solution.
Ricardo Garcia
Assistant Service Manager
Ajay,
I am glad we were able to re-address your concern and I appreciate you taking the time to drive and evaluate your car with me.
We are 100% committed to taking care of you and your car and we look forward to being here for you for all the years and miles ahead.
We were here for you now and we will be here for you going foward.
Michael Southern
Service Manager
Verified Customer
Vanessa,
The very best number to reach your advisor Ricardo is 480-368-6711, if he happens to be helping another guest, our voice mail system will take your message and he will be alerted that he has a message. Also, we are always online at www.northscottsdalehyundai.com or even easier may be to use the Bluelink button on the rearview mirror of your Sonata or even the myhyundai app on your smart phone.
We've tried to cover all the ways our customers want to reach us, still it is true we have been busier than normal at times lately, and we are sorry it was harder than normal to reach us for this visit.
Michael Southern
Service Manager
Verified Customer
We are sorry to hear you have such a poor impression of our service department and organization.
While we persist in our efforts to improve our service, we wish you luck finding whatever it is that you are looking for elsewhere.
Michael Southern
Service Manager
Verified Customer
We are very sorry.
We know our phones have been a challenge lately. We are taking steps to make sure that even when your personal advisor is on the phone or with another guest, we have someone who can help address any concerns you have.
For many cars and many years now, you have been very loyal to us and we're sorry that this visit was not as smooth as either of us would wish.
Ricardo should be reaching out to you to help coordinate future visits; and whether you schedule online, send us an email, or call, someone should be here to help you when you want us.
Please accept our sincere apologies and we look forward to making it up to you in the future.
Michael Southern
Service Manager
