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SureCritic / Hyundai Dealer / Giambalvo Hyundai Of Hanover / RICK MITCHELL
RM

RICK MITCHELL

SERVICE CONSULTANT
Giambalvo Hyundai Of Hanover
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(147 reviews)
73

Reviews of RICK MITCHELL

HH
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Hollie H.
Hanover, PA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customer Verified Customer
7
Category: Service
Provided a resolution
They provided a proper resolution to my concerns for my 2013 Hyundai Sonata. I appreciate the communication and respect from Rick.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/21/2021
Service Type: Maintenance
2
Category: Service
Not good
Ruined my vehicle
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 11/05/2021 06:35 AM

Holly, Please rescore my survey to 5 star since I got Hyundai to cover the transmission. 
This score AFFECTS me and not Ernie or the store it self.
Thanks,
Rick

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Manchester, MD
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customer Verified Customer
10
Category: Service
Helpful
The service team is helpful and polite and will do their best to fix whatever is wrong with your car
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/06/2021
Service Type: Repair
1
Category: Service
Crap car, crap service
Purchased a brand new Hyundai SUV because of its ratings/warranty. 2 years into it I have all kinds of issues. Hanover Hyundai is the closest dealership to me, and all I have are issues when getting my vehicles back. The work is rushed, the multipoint checks are clearly not being done, and myself and my husband are getting our cars back still with issues. Can’t get an oil change without getting it back LEAKING oil, since someone is too lazy to fully tighten it. Waited a month for a part only to have it fixed incorrectly and have to wait another 2 weeks. Not to mention, the general manager, Ernie is rude, disrespectful and condescending. Will talk over you like you’re nothing and have excuse after excuse why you get your car back still with issues. If I didn’t have to drive over and hour to a different Hyundai dealership, I would never step foot in this establishment again. Instead of fixing my car and taking care of it properly Ernie told me I should “buy a new one” when it’s 4 years old with 63k miles. Such a joke. Don’t buy a Hyundai and don’t go here.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 09/15/2021 02:03 PM

Heather, Will you please re-score me 5 STARS - the STARS effect me and no the General Manager.
I did order the tape for all the doors and will call once they are in and will provide a free rental car while we have a professional detailer install the tape pieces.
Thanks, Rick

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
NM
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Norman M.
Hanover, PA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/21/2021
verified customer Verified Customer
Category: Service
Problem not resolved
After several attempts to correct, I still have an interior odor in my new Palisade. What bothers me about the dealer is they are trying to tell me the odor is now gone. That is far from the truth.
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/11/2021
Service Type: Repair
Category: Service
Palisade odor
Problem not fixed in 9 months since I purchased my new palisade. Is a Hyundai problem rather than a service facility problem.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/16/2021 12:12 PM

I would like to apologize for you negative experience at our dealership.  We’d like to learn more about your specific situation and make things right.  If you wouldn’t mind giving us a call (717) 630-8000 x1544 at you earliest convenience, it would be greatly appreciated.  I will attempt to reach you within the next few days.  We look forward to speaking with you and working towards earning back your business.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
BC
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Bonita C.
Westminster, MD
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
verified customer Verified Customer
Category: Service
Great service center
We got very good deal on our 2017 Tyson service dept is great I always have wait when drop my car off they get in out fast
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/21/2021
Service Type: Repair
Category: Service
Service
Got in and out fast
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/22/2021 10:24 AM

Thank you for choosing Giambalvo Hyundai of Hanover! We appreciate your business!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RB
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Roland B.
Manchester, MD
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
verified customer Verified Customer
Category: Service
Friendly atmosphere
Everyone is pleasant and willing to help you.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/08/2020
Service Type: Maintenance
Category: Service
RFB Service
OFL Service
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/09/2020 10:56 AM

I would like to apologize for you negative experience at our dealership.  The condition the vehicle was returned to you is inexcusable.  I want to make things right and earn back your confidence.  If you wouldn’t mind giving us a call (717) 630-8000 at you earliest convenience, it would be greatly appreciated.  We look forward to speaking with you and working towards earning back your business.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RA
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Ronald A.
Hanover, PA
2010 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding service!
Truly a professional staff.,
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TC
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Tyler C.
Littlestown, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
I have talked and scheduled my appointment with Rick. He was ontop of making sure i stayed in the loop of what was going on. And when my car was ready to be picked back up the next day! I have never had a bad experience here. Thank you!!
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TM
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Thomas M.
Hanover, PA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service again
Thanks so much for the quality service and communication!
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RR
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Ralph R.
Westminster, MD
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
I like the car I like the employees The phone service to schedule is horrible just getting to talk to someone
Good car Good people A lot of waiting to check in a lot of waiting on the phone to schedule Phone maize is frustrating
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
BS
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Brent S.
Littlestown, PA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
My car was in for state inspection and a regular service. The staff could not have been more professional and friendly. 5 stars all around.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 02/28/2022 10:17 AM

Thank you again for the excellent review. We are planning to move into an updated building in about 17 months, so please be patient with us with our service facility and parking. 
Have A Great Day!
Ernie Marcum

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I am a returning customer
I appreciate the attentive service.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 02/28/2022 10:19 AM

Thank you again for the excellent review. We are planning to move into an updated building in about 17 months, so please be patient with us with our service facility and parking. 
Have A Great Day!
Ernie Marcum

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
ED
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Evan D.
Littlestown, PA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Excellent
Excellent service with optimal outcome. Would recommend for future service.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 02/28/2022 10:21 AM

Thank you again for the excellent review. We are planning to move into an updated building in about 17 months, so please be patient with us with our service facility and parking. 
Have A Great Day!
Ernie Marcum

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
KH
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Kristen H.
Hanover, PA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Top Notch Service Department
Service is always excellent there.
Love dealing with Rick, seems to know his job duties well. A little cramped having the 3 service writers in that little area and all the equipment needed to do their job.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 02/28/2022 10:21 AM

Thank you again for the excellent review. We are planning to move into an updated building in about 17 months, so please be patient with us with our service facility and parking. 
Have A Great Day!
Ernie Marcum

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Westminster, MD
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
Excellent Service
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/28/2022 02:51 PM

Thanks for the 5 STAR review!
Have A Great Weekend!
Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TS
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Tess S.
East Berlin, PA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Knowledgeable
My experiences have always been positive! The staff is friendly, service is efficient and if I choose to stay, the waiting area is pleasant. My questions are answered and I feel confident when I leave that my vehicle is in good shape.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/28/2022 02:56 PM

Dear Tess,
Thanks for the excellent survey and I know Rick tries to make sure you are well taken care of. He is a great employee for us. 
Have A Great Weekend!
Ernie Marcum
GM of Giambalvo Hyundai of Hanover

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
York, PA
2022 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/19/2022
Service Type: Repair
verified customer Verified Customer
3
Category: Service
Not so great experience
It took 5 hours for an oil change and to pour lube down my door panel. There was no communication from the staff at all. No updates, no apologies. The staff was friendly, but not so great on communication.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 01/24/2022 05:16 AM

Sorry is not a big enough to express my heartfelt apology for how everything went down that day.
Brenda, was helping us out in the service department due to staffing shortages. We failed to stamp and document on the repair order that you were waiting, then it just continued to go downhill from there. Please email me at rmitchell@giamblvo.com so I can send you a email certificate for a free detail to make up for the lack of service you received.
Thanks,
Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TH
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Traci H.
Hanover, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
While the online scheduling tool did not put me into their system, they scheduled me for the next morning when I showed up for my nonexistent appointment. The service staff was friendly, professional, and did a great job.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 01/18/2022 05:08 AM

Hi Traci,
Thank you for your business and for taking the time to complete our review of your most recent service visit and for being our customer and we look forward to seeing you in the future.
Have A Great Day!
Rick Mitchell
Giambalvo Hyundai of Hanover

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
JL
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John L.
Littlestown, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
From scheduling to checking in to checking out it was fast and easy, plus they explained everything.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/17/2022 08:15 AM

Thanks for the great survey. If you need any additional services, please reach out to us.
Was a great pleasure working with you and your auto.
Have a Great Day,
Ernie Marcum

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2020 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
.
.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/17/2022 08:23 AM

Thanks Gary for the information, I have spoke with the tech, service writer and I also was invloved with this discussion, it was not that he did not want to complete the job, it was that we did not have all the parts to complete the transmission and engine replacement on that vehicle. Please resonsider recoring the service writer 5 STARS if you feel they did the correct job. It does effect is overall performance from Giambalvo and Hyundai.

Thanks,
Ernie Marcum
General Manager

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
EB
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Efrain B.
Hanover, PA
2005 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Outstanding service and care.
Our car is always service at Giambalvo Hyundai Of Hanover, simply because they provide the best service. Their pricing and attention to detail is second to none!
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/17/2022 08:19 AM

Thanks for the great survey. If you need any additional services, please reach out to us.
Was a great pleasure working with you and your auto.
Have a Great Day,
Ernie Marcum

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
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