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SureCritic / Hyundai Dealer / Potamkin Hyundai Miami / REINIER NAPOLES
RN

REINIER NAPOLES

Potamkin Hyundai Miami
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(28 reviews)
83

Reviews of REINIER NAPOLES

Verified Customer
Miramar, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Amazing ?
Amazing customer service!
Recommended
Willie P., Service Manager from Potamkin Hyundai Miami responded on 08/02/2021 07:27 AM

Thank you for the great review! We’re so happy your experience here was a positive one and can’t wait to have you back at Potamkin Hyundai. 

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
SH
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Shirley H.
Hialeah, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
verified customer Verified Customer
Category: Service
The place.is good
This car dealer i
Is very nice and responsible to care the cars.
Recommended
Employees worked with
RN
REINIER NAPOLES
SH
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Shirley H.
Hialeah, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
verified customer Verified Customer
Category: Service
The place.is good
This car dealer i
Is very nice and responsible to care the cars.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/17/2021
Service Type: Maintenance
Category: Service
The place is good
Dealer has to improve the time the people spent on waiting there.
Recommended
Willie P., Service Manager from Potamkin Hyundai Miami responded on 07/19/2021 09:05 AM

Sorry for an inconvenience we may have caused. We are working closely with our staff to better service our customers. 

Willie Perez
Service Manager
305-728-5034
Willie P., Service Manager from Potamkin Hyundai Miami responded on 07/20/2021 07:43 AM

 

Thank you. We value and appreciate your business. And our wait time is something we are working on to try to make it over all a better experience.  Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
MC
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Maria Del C.
Hialeah, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
A very good enviroment
The guy helped me with my car maintenance was very polite and my car was done in time . The personnel there are very friendly and they are willing to help you anytime
Recommended
Willie P., Service Manager from Potamkin Hyundai Miami responded on 07/16/2021 06:02 AM

Thank you for the 5 star review. 

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
RC
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Roseli C.
Hialeah, FL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Inreceived a good service but I couldn’t complete all the services on time
Inreceived a good service but I couldn’t complete all the services on time
Recommended
Willie P., Service Manager from Potamkin Hyundai Miami responded on 07/16/2021 06:01 AM

Thank you for taking the time to fill out our survey.

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
MM
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Mauro M.
FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service
I was attended exceptionally well and was provided results on my issues really quickly.
Recommended
Willie P., Service Manager from Potamkin Hyundai Miami responded on 07/13/2021 11:10 AM

Thank you for the great review! We’re so happy your experience here was a positive one and can’t wait to have you back at Potamkin Hyundai.

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
Verified Customer
Hialeah, FL
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Vehicle Service
Straight Forward and Knowledgeable Experience from the Staff.
Recommended
Willie P., Service Manager from Potamkin Hyundai Miami responded on 07/08/2021 07:25 AM

Thank you for the great review! We’re so happy your experience here was a positive one and can’t wait to have you back at Potamkin Hyundai.

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
CB
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Cesar B.
Hialeah, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Por tener un personal muy competente
Doy esta calificación por la buena atención y profesionalidad recibida yrecomiendo a otros clientes a visitar el concesionario Hyunday
Recommended
Willie P., Service Manager from Potamkin Hyundai Miami responded on 07/02/2021 07:34 AM

Thank you for the great review! We’re so happy your experience here was a positive one and can’t wait to have you back at Potamkin Hyundai.

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
Verified Customer
Sunny Isles Beach, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service Rep
Reinier was very helpful.
Recommended
Willie P., Service Manager from Potamkin Hyundai Miami responded on 06/15/2021 03:02 PM

 

Thank You for the positive feedback When our customers leave here happy, that makes us happy. 

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
Verified Customer
Hialeah, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Good service
Recommended
Willie P., Service Manager from Potamkin Hyundai Miami responded on 06/14/2021 07:56 AM

Thank You for the positive feedback When our customers leave here happy, that makes us happy. 

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
VV
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Violeta V.
North Miami, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly Service Always
Always friendly service. Some days the wait is longer than others, but in the end you know you'll have your car working better than when you brought it in.
Recommended
Willie P., Service Manager from Potamkin Hyundai Miami responded on 06/08/2021 11:03 AM

Thank you for taking the time to complete our online survey regarding your recent service here at Potamkin Hyundai, We value and appreciate your business.

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
SF
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Samantha F.
Miami, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly
They were very attentive to all their customers.
Recommended
Willie P., Service Manager from Potamkin Hyundai Miami responded on 06/02/2021 01:01 PM

On behalf of our entire team, I would like to Thank you for your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
CM
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Cristian M.
Hollywood, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Clean fast and efficient
Clean fast and efficient
Recommended
Willie P., Service Manager from Potamkin Hyundai Miami responded on 06/01/2021 02:47 PM

Thank you for taking the time to complete our online survey regarding your recent service here at Potamkin Hyundai, We value and appreciate your business.

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
Verified Customer
Hialeah, FL
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Car Maintenance Review
They returned my vehicle on time and were very descriptive on explaining every detail of what they did to my vehicle.
Willie P., Service Manager from Potamkin Hyundai Miami responded on 03/03/2022 07:17 AM

Thank you. We value and appreciate your business.

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
AT
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Alvin T.
Miami, FL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customer Verified Customer
9
Category: Service
Simple oil change.
Rey is awesome with his help and information as always but my oil change and tire rotation went up by $30! Please explain this to me?
Employees worked with
RN
REINIER NAPOLES
IB
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Iwette B.
Miami Gardens, FL
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Muy buena
Excelente trato,.
Willie P., Service Manager from Potamkin Hyundai Miami responded on 01/24/2022 11:18 AM

Thank you. We value and appreciate your business.

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
AT
gravatar
Alvin T.
Miami, FL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customer Verified Customer
9
Category: Service
Simple oil change.
Rey is awesome with his help and information as always but my oil change and tire rotation went up by $30! Please explain this to me?
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2022
Service Type: Maintenance
7
Category: Service
Simple oil change.
Reynell always does exceptional work to make me comfortable. Bit I don't like price changes unless the customer is also being compensated. Can't blame everything on covid!??‍♂️
Willie P., Service Manager from Potamkin Hyundai Miami responded on 01/19/2022 10:08 AM

On behalf of our entire team, I would like to Thank you for your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
AG
gravatar
Anelys G.
Hialeah, FL
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excelent
I really like the attention from the moment you arrive at the diller.
Willie P., Service Manager from Potamkin Hyundai Miami responded on 12/09/2021 02:49 PM

Thank you. We value and appreciate your business.

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
RG
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Ruben G.
Hialeah, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
It was a great service, fast and professional
The was a great team service, I just walked in , and was greeted by an agent, who check my car, and hour later,I had my service done, sure I'll do my coming services with them, really appreciate their time
Willie P., Service Manager from Potamkin Hyundai Miami responded on 11/26/2021 07:28 AM

Thank you. We value and appreciate your business.

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
MS
gravatar
Marina S.
Hialeah, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
In and out
Very fast service. Great service agent.
Willie P., Service Manager from Potamkin Hyundai Miami responded on 11/22/2021 07:32 AM

Thank you. We value and appreciate your business.

Willie Perez
Service Manager
305-728-5034
Employees worked with
RN
REINIER NAPOLES
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