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SureCritic / Hyundai Dealer / Eckert Hyundai / ROBIN PETERSON
RP

ROBIN PETERSON

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(235 reviews)
84

Reviews of ROBIN PETERSON

LM
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Lori M.
Coppell, TX
2017 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent experience, as always
I appreciate Eckert for taking care of my car’s maintenance. I don’t ever feel swindled or slighted. I asked for a service I thought I needed and was told they would look at my car in the shop, prior to quoting additional services. That is admirable! They have built a brand you can trust. Thank you all!
DYLAN H. from Eckert Hyundai responded on 03/18/2022 06:21 AM

Thank you for the 5 star review, and for the kind words.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
AH
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Alexandria H.
Denton, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
First time taking my car here, and will be back from now on. Was super easy and decently quick as I needed to wait there.
DYLAN H. from Eckert Hyundai responded on 03/04/2022 06:07 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Denton, TX
2005 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Department always on point!
Very nice and dependable. Love this dealership!
DYLAN H. from Eckert Hyundai responded on 02/10/2022 07:53 AM

Thank you for the 5 star review.

Employees worked with
RP
ROBIN PETERSON
LC
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Lawry C.
Denton, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
In and out as promised. Excellent service and very cordial.
DYLAN H. from Eckert Hyundai responded on 01/11/2022 05:51 AM

Thank you for the 5 star review.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
MH
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Michael H.
Aubrey, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil Change and Vehicle (State) Inspection
Appointment was quick and courteous. Appeared to value me. My only beef is having to wait for the appointment. Not the appointment itself. 1.5 weeks for this one. 2 weeks for prior. This may be a sign of the times. Because I don’t recall previous appointments being that far out.
DYLAN H. from Eckert Hyundai responded on 12/18/2021 06:56 AM

Thank you for the 5 star review, and the positive feedback on the wait times for appointments.  We are working hard on ways to speed up the service wait times.  If I can ever be of assistance please give me a call.

Employees worked with
JL
JIM LIGOROTIS
RP
ROBIN PETERSON
CS
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Cara S.
Little Elm, TX
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service
Service was excellent and fast
DYLAN H. from Eckert Hyundai responded on 11/18/2021 06:09 AM

Thank you for the 5 star review.

Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Richardson, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Definitely Recommend
My overall experience with Eckert Hyundai was good so far right from scheduling the appointment to the service.Whenever I mention about any issues,they diagnose it and immediately order parts incase of under warranty issues.They followup with the scheduling the appointment as soon they get the parts.Overall I am happy with the service.
DYLAN H. from Eckert Hyundai responded on 10/15/2021 05:57 AM

Thank you for the 5 star review.  We look forward to seeing you again.

Employees worked with
JL
JIM LIGOROTIS
RP
ROBIN PETERSON
JG
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Jacqueline G.
Denton, TX
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Tucson clutch issue
I brought a 2018 Tucson sport in June 2021. I immediately realized that it was not preforming properly such as, take off was slow and sluggish, shaking when waiting to move forward and in reverse. I contacted the sales person who sold me the SUV. He said, that's the way Tucson ran not convinced, I contacted the service department and talked to them about what I was experiencing. So they scheduled an appointment to check out the problem but found nothing. Meanwhile the problem wasn't getting better. So I called the service department again and complained that the problem was still there. They scheduled another appointment. It was then that they determined and diagnosed that I had double clutch problem. Made another appointment to have it fixed and now it's running better. Thanks to the technican who scanned and diagnosed the problem.
DYLAN H. from Eckert Hyundai responded on 09/28/2021 05:12 AM

Thank you for the 5 star review, and for the positve feedback.  We will use that to improve our processes.  We are glad to have been able to resolve your concerns with your car and look forward to seeing you again.

Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
JH
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Jeannie H.
Lindsay, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Warranty work
Great customer service fast and reliable
DYLAN H. from Eckert Hyundai responded on 09/20/2021 06:10 AM

Thank you for the 5 satr review.

Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
El Paso, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Title
Review
DYLAN H. from Eckert Hyundai responded on 09/09/2021 02:38 PM

Thank you for the 5 star review, and for the positive feedback.  If at any time you would like to discuss any services or repairs recommended or completed do not hesitate to speak with me.

Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
MR
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Max R.
Denton, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Eckhart service is stress free
Hyundai stands behind their product and Eckhart was stress free when dealing with repairs.
DYLAN H. from Eckert Hyundai responded on 08/27/2021 06:47 AM

Thank you for the 5 star review and the positve feedback.  We look forward to seeing you again.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
RF
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Ramey F.
Lake Dallas, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Fantastic and above my expectations!
The Hyundai dealership surprised me with how quickly they were able to identify the problem and solve it. Customer service was great. Overall, I had a great experience.
DYLAN H. from Eckert Hyundai responded on 08/21/2021 06:17 AM

Thank you for the 5 star review.  We are so very glad to have been able to find and correct the issue with your car.  HAve a great day.  we hope to see you again when your car needs additional service.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
AC
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Alex C.
Denton, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional service
Very friendly staff that communicates well with the customer. They greet you as soon as you drive in the service bay and take their time going over the car issues.
DYLAN H. from Eckert Hyundai responded on 08/16/2021 05:04 AM

Thank you for the 5 star review.  We are always happy to assit you.

Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
JC
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Joe C.
Denton, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
I can't think of a thing that the service department could have done better! Personnel were very helpful and courteous.
DYLAN H. from Eckert Hyundai responded on 08/13/2021 05:55 AM

Thank you for the 5 star review and the positive feedback.  We are always happy to serve your needs.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Krum, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
A/C Fixed
Of course, on one of the hottest days of the year, the A/C on my 2020 Palisade decided to take a vacation. The next morning I took it in to the Eckert Hyundai service department, where not only was I able to drop it off, but fortunately the parts were available and they made the needed repairs on the same day... again, Thank You..
Recommended
DYLAN H. from Eckert Hyundai responded on 08/04/2021 05:40 AM

Thank you for the 5 star review and the positive feedback.  We are glad we were able to get your A/C concern resolved quickly.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
CD
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Crystangella D.
Lewisville, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great job!!!!
My check engine light would come on and shut off. I explained what was going on and I would told they could look at history.
They did a great job!!!!! The most important thing is I was not turned away like one dealership did.
Recommended
DYLAN H. from Eckert Hyundai responded on 07/27/2021 05:56 AM

Thank you for the positive feeback and the 5 satr review.  We look forward to seeing you again soon.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
ER
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Erica R.
Denton, TX
2020 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Unhappy
Never updated and car still isn’t right very rude people
Not Recommended
DYLAN H. from Eckert Hyundai responded on 05/10/2021 05:24 AM

I am sorry to hear your vehicle is not performing as expected.  Please give us a call and we set up a time to get it looked at. 

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
RM
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Robert M.
Sanger, TX
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service as usual!
Had our Santa Fe in for a oil leak. They were quick and kept us informed. The repair was less than I expected as well! Service staff is always friendly!
Recommended
DYLAN H. from Eckert Hyundai responded on 04/16/2021 05:43 AM

Thank you for the positive review and positive feedback.  We look foward to seeing you again soon.

Employees worked with
RP
ROBIN PETERSON
DG
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Daniel G.
Aubrey, TX
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Clean, Professional and Fast
They were ready for me at exactly the time I scheduled, my repair took less time than I expected and they knew exactly what the problem was. I appreciate their professionalism and speed. Also, the waiting room was nice.
Recommended
DYLAN H. from Eckert Hyundai responded on 03/26/2021 11:25 AM

Thank you for the 5 star review and the positve feedback.  We look foward to seeing you again when the need arises.

Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Denton, TX
2011 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2021
verified customer Verified Customer
Category: Service
Improvements made
Eckert’s service department has been adequate but not exceptional when I’ve visited. I’ve sometimes felt like I’ve been an irritation rather than a customer, and the waiting room has felt like they’ve wanted to provide only the necessities. Things are changing. New paint. New furniture. New management. They are serious about providing a higher caliber of service for both Hyundai and Genesis patrons and it shows.
Recommended
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
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