RP

ROBIN PETERSON

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(235 reviews)
84

Verified Customer
Denton, TX
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2021
verified customer Verified Customer
Category: Service
Improvements made
Eckert’s service department has been adequate but not exceptional when I’ve visited. I’ve sometimes felt like I’ve been an irritation rather than a customer, and the waiting room has felt like they’ve wanted to provide only the necessities. Things are changing. New paint. New furniture. New management. They are serious about providing a higher caliber of service for both Hyundai and Genesis patrons and it shows.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/25/2021
Service Type: Maintenance
Category: Service
So-so Experience with good car service but poor customer service
I love Hyundai vehicles, and personally drive a Genesis. For an upscale brand, the service fails to live up to expectations. Not that the service was bad (it wasn't), but it just wasn't a very pleasant experience. I'd like to be as comfortable at the dealership as at my home, but the customer lounge was uncomfortable and not very conducive to getting work done. A small investment would yield big results.
Not Recommended
STACY B. from Eckert Hyundai responded on 02/26/2021 06:00 AM

Hi David,
Thank you for your feedback. I completely agree with you. We currently have plans to remodel our waiting room to make it welcoming and comfortable. Actually not just plans, painting is happening this weekend with phases 2 and 3 to follow. As you know, we were Hyundai dealers originally and admittedly need to grow in our luxury offerings. I will give you a call later this afternoon to discuss but I greatly appreciate your feedback.
Sincerely,
Stacy Bonneau
Eckert Hyundai
940-342-6217
 
 
 

STACY B. from Eckert Hyundai responded on 03/05/2021 09:57 AM

Thank you so much for the rescore. We will continue our improvements and hope you will be more satisfied at your next visist.
Sincerely,
Stacy Bonneau


Verified Customer
Denton, TX
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2017
verified customer Verified Customer
Category: Service
Car is fixed and may run better than ever
A week after driving in town, I took a trip to Oklahoma and Arkansas, and experienced no problems with the car. I may just have a better car than I had before; it is more responsive.
Not Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/28/2017
Service Type: Repair
Category: Service
5th visit today for same problem
Car shudders and stalls. Many similar complaints found online for 2013 Elantra.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/28/2017 06:51 AM

Ms. Chalon,

I apologize you are having concerns with your vehicle ma'am. That is not what we want you to have either. Is there a day that you can either bring the car and leave it, or a day when you can come by and show one of my technician's whats happening, we, unfortunately, have not been able to duplicate the concern. The Manufacturer (Hyundai) will not let us do any repairs until we can duplicate and validate what we are doing and why.

Please feel free to contact us to schedule an appointment when time permits.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/06/2017 05:07 AM
  1. Ms Chalon,

    II am glad you gave us the opportunity to repair the car, one last time. 
    We feel confident that it is running well again.
    Thank you for your patience with this and I apologize it took so long to figure it out. 

Don Wheeler
Fixed Operation Manager
940-243-6208

CC
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CHARLES C.
Argyle, TX
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/14/2014
verified customer Verified Customer
Category: Service
Great Auto
My previous review was about poor customer relations, not about the performed work. I note Mr Wheeler's response; what remains is to see if the improvements are implemented
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/14/2014
Service Type: Repair
Category: Service
Great Auto--Not so great service
Your service department just doesn't communicate (except for the cashier who is great). Seems like reps just don't care and don't understand how to deal with customers
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/14/2014 09:02 AM

Mr. Correll,

I apologize for your recent service visit. We are in the process of adding  more staff members to better serve you in the future. Yes we are blessed with outstanding cashiering department. I appreciate your kind words. Again i apologize, we will get it corrected.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

LM
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Lori M.
Coppell, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent experience, as always
I appreciate Eckert for taking care of my car’s maintenance. I don’t ever feel swindled or slighted. I asked for a service I thought I needed and was told they would look at my car in the shop, prior to quoting additional services. That is admirable! They have built a brand you can trust. Thank you all!
DYLAN H. from Eckert Hyundai responded on 03/18/2022 06:21 AM

Thank you for the 5 star review, and for the kind words.


AH
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Alexandria H.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
First time taking my car here, and will be back from now on. Was super easy and decently quick as I needed to wait there.
DYLAN H. from Eckert Hyundai responded on 03/04/2022 06:07 AM

Thank you for the 5 star review.


Verified Customer
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Department always on point!
Very nice and dependable. Love this dealership!
DYLAN H. from Eckert Hyundai responded on 02/10/2022 07:53 AM

Thank you for the 5 star review.

Employees worked with

LC
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Lawry C.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
In and out as promised. Excellent service and very cordial.
DYLAN H. from Eckert Hyundai responded on 01/11/2022 05:51 AM

Thank you for the 5 star review.


MH
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Michael H.
Aubrey, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil Change and Vehicle (State) Inspection
Appointment was quick and courteous. Appeared to value me. My only beef is having to wait for the appointment. Not the appointment itself. 1.5 weeks for this one. 2 weeks for prior. This may be a sign of the times. Because I don’t recall previous appointments being that far out.
DYLAN H. from Eckert Hyundai responded on 12/18/2021 06:56 AM

Thank you for the 5 star review, and the positive feedback on the wait times for appointments.  We are working hard on ways to speed up the service wait times.  If I can ever be of assistance please give me a call.


CS
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Cara S.
Little Elm, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service
Service was excellent and fast
DYLAN H. from Eckert Hyundai responded on 11/18/2021 06:09 AM

Thank you for the 5 star review.


Verified Customer
Richardson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Definitely Recommend
My overall experience with Eckert Hyundai was good so far right from scheduling the appointment to the service.Whenever I mention about any issues,they diagnose it and immediately order parts incase of under warranty issues.They followup with the scheduling the appointment as soon they get the parts.Overall I am happy with the service.
DYLAN H. from Eckert Hyundai responded on 10/15/2021 05:57 AM

Thank you for the 5 star review.  We look forward to seeing you again.


JG
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Jacqueline G.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Tucson clutch issue
I brought a 2018 Tucson sport in June 2021. I immediately realized that it was not preforming properly such as, take off was slow and sluggish, shaking when waiting to move forward and in reverse. I contacted the sales person who sold me the SUV. He said, that's the way Tucson ran not convinced, I contacted the service department and talked to them about what I was experiencing. So they scheduled an appointment to check out the problem but found nothing. Meanwhile the problem wasn't getting better. So I called the service department again and complained that the problem was still there. They scheduled another appointment. It was then that they determined and diagnosed that I had double clutch problem. Made another appointment to have it fixed and now it's running better. Thanks to the technican who scanned and diagnosed the problem.
DYLAN H. from Eckert Hyundai responded on 09/28/2021 05:12 AM

Thank you for the 5 star review, and for the positve feedback.  We will use that to improve our processes.  We are glad to have been able to resolve your concerns with your car and look forward to seeing you again.


JH
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Jeannie H.
Lindsay, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Warranty work
Great customer service fast and reliable
DYLAN H. from Eckert Hyundai responded on 09/20/2021 06:10 AM

Thank you for the 5 satr review.


Verified Customer
El Paso, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Title
Review
DYLAN H. from Eckert Hyundai responded on 09/09/2021 02:38 PM

Thank you for the 5 star review, and for the positive feedback.  If at any time you would like to discuss any services or repairs recommended or completed do not hesitate to speak with me.


MR
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Max R.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Eckhart service is stress free
Hyundai stands behind their product and Eckhart was stress free when dealing with repairs.
DYLAN H. from Eckert Hyundai responded on 08/27/2021 06:47 AM

Thank you for the 5 star review and the positve feedback.  We look forward to seeing you again.


RF
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Ramey F.
Lake Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Fantastic and above my expectations!
The Hyundai dealership surprised me with how quickly they were able to identify the problem and solve it. Customer service was great. Overall, I had a great experience.
DYLAN H. from Eckert Hyundai responded on 08/21/2021 06:17 AM

Thank you for the 5 star review.  We are so very glad to have been able to find and correct the issue with your car.  HAve a great day.  we hope to see you again when your car needs additional service.


AC
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Alex C.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional service
Very friendly staff that communicates well with the customer. They greet you as soon as you drive in the service bay and take their time going over the car issues.
DYLAN H. from Eckert Hyundai responded on 08/16/2021 05:04 AM

Thank you for the 5 star review.  We are always happy to assit you.


JC
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Joe C.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
I can't think of a thing that the service department could have done better! Personnel were very helpful and courteous.
DYLAN H. from Eckert Hyundai responded on 08/13/2021 05:55 AM

Thank you for the 5 star review and the positive feedback.  We are always happy to serve your needs.


Verified Customer
Krum, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
A/C Fixed
Of course, on one of the hottest days of the year, the A/C on my 2020 Palisade decided to take a vacation. The next morning I took it in to the Eckert Hyundai service department, where not only was I able to drop it off, but fortunately the parts were available and they made the needed repairs on the same day... again, Thank You..
Recommended
DYLAN H. from Eckert Hyundai responded on 08/04/2021 05:40 AM

Thank you for the 5 star review and the positive feedback.  We are glad we were able to get your A/C concern resolved quickly.


CD
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Crystangella D.
Lewisville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great job!!!!
My check engine light would come on and shut off. I explained what was going on and I would told they could look at history.
They did a great job!!!!! The most important thing is I was not turned away like one dealership did.
Recommended
DYLAN H. from Eckert Hyundai responded on 07/27/2021 05:56 AM

Thank you for the positive feeback and the 5 satr review.  We look forward to seeing you again soon.


ER
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Erica R.
Denton, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Unhappy
Never updated and car still isn’t right very rude people
Not Recommended
DYLAN H. from Eckert Hyundai responded on 05/10/2021 05:24 AM

I am sorry to hear your vehicle is not performing as expected.  Please give us a call and we set up a time to get it looked at. 

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