RP

ROBIN PETERSON

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(235 reviews)
84

ER
gravatar
Erica R.
Denton, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Unhappy
Never updated and car still isn’t right very rude people
Not Recommended
DYLAN H. from Eckert Hyundai responded on 05/10/2021 05:24 AM

I am sorry to hear your vehicle is not performing as expected.  Please give us a call and we set up a time to get it looked at. 


EL
gravatar
ERICA L.
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/17/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Lack of attention to detail
Horrible
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/17/2017 06:58 PM

My apologies, 
I can assure it will be dealt with.
I will do your second oil change at no cost and detail your vehicle for  the inconvenience 

Don Wheeler
 
Operation Manager

940-243-6208
Employees worked with

Verified Customer
Lewisville, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Staff needs to wear masks when approaching a customer
Staff needs to wear a mask when approaching a vehicle for service or at the very least social distance! We are still in the middle of a pandemic
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/11/2020 01:28 PM

Mr. Byron Crain, 

Please feel free to call me so we can discuss at your leisure.

Don Wheeler
Fixed Operation Manager
940-243-6208

DK
gravatar
Dale K.
Argyle, TX
2014 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/22/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil Change & Check Engine Light
Internal communication gap & did not check the Engine Light for issue & resolution. I now have to request time off, make appointment, & take back to Eckert to have them look at the Check Engine Light.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/23/2019 10:38 AM

Dale, I apologize sir , we thought your recall for the ecm update took care of the check engine light, it was a history code for the knock sensor at the time. That is precisely what the ecm campaign addressed. Again i do apologize if you are still having a concern by all means please come by and i will get it looked at quickly.

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Denton, TX
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2017
verified customer Verified Customer
Category: Service
Car is fixed and may run better than ever
A week after driving in town, I took a trip to Oklahoma and Arkansas, and experienced no problems with the car. I may just have a better car than I had before; it is more responsive.
Not Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/28/2017
Service Type: Repair
Category: Service
5th visit today for same problem
Car shudders and stalls. Many similar complaints found online for 2013 Elantra.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/28/2017 06:51 AM

Ms. Chalon,

I apologize you are having concerns with your vehicle ma'am. That is not what we want you to have either. Is there a day that you can either bring the car and leave it, or a day when you can come by and show one of my technician's whats happening, we, unfortunately, have not been able to duplicate the concern. The Manufacturer (Hyundai) will not let us do any repairs until we can duplicate and validate what we are doing and why.

Please feel free to contact us to schedule an appointment when time permits.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/06/2017 05:07 AM
  1. Ms Chalon,

    II am glad you gave us the opportunity to repair the car, one last time. 
    We feel confident that it is running well again.
    Thank you for your patience with this and I apologize it took so long to figure it out. 

Don Wheeler
Fixed Operation Manager
940-243-6208

TB
gravatar
Thomas B.
Denton, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/23/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Terrible Service
Terrible Service.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/24/2017 08:01 AM

Mr. Brooks,

   I am very sorry that transpired sir, i have hired additional staff, (
started Wednesday) and your concerns will be addressed.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

SK
gravatar
Sherry K.
Sanger, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/17/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Uses scare tactics to pick up extra money.
Poor
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/18/2016 09:38 AM

Ms. Kimbrell,

We paid for the radiator that the acorn went through, i am confused. Yes it should  have been explained more accurately and i have instructed our employee. we want to be more transparent and will do so. I do apoligize, we dont want to mis lead anyone or let them feel as if we would.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

JB
gravatar
Jared B.
Flower Mound, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/22/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
RUDE EMPLOYEES
Everyone that I spoke to was RUDE- I Will NEVER buy another car from you or come there for Recall work which is what I was there for.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/22/2016 03:14 PM

Jared i am sorry we have let you down sir. My staff should have done a better job. I would love to speak to you about it, feel free to call at anytime.

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Denton, TX
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2021
verified customer Verified Customer
Category: Service
Improvements made
Eckert’s service department has been adequate but not exceptional when I’ve visited. I’ve sometimes felt like I’ve been an irritation rather than a customer, and the waiting room has felt like they’ve wanted to provide only the necessities. Things are changing. New paint. New furniture. New management. They are serious about providing a higher caliber of service for both Hyundai and Genesis patrons and it shows.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/25/2021
Service Type: Maintenance
Category: Service
So-so Experience with good car service but poor customer service
I love Hyundai vehicles, and personally drive a Genesis. For an upscale brand, the service fails to live up to expectations. Not that the service was bad (it wasn't), but it just wasn't a very pleasant experience. I'd like to be as comfortable at the dealership as at my home, but the customer lounge was uncomfortable and not very conducive to getting work done. A small investment would yield big results.
Not Recommended
STACY B. from Eckert Hyundai responded on 02/26/2021 06:00 AM

Hi David,
Thank you for your feedback. I completely agree with you. We currently have plans to remodel our waiting room to make it welcoming and comfortable. Actually not just plans, painting is happening this weekend with phases 2 and 3 to follow. As you know, we were Hyundai dealers originally and admittedly need to grow in our luxury offerings. I will give you a call later this afternoon to discuss but I greatly appreciate your feedback.
Sincerely,
Stacy Bonneau
Eckert Hyundai
940-342-6217
 
 
 

STACY B. from Eckert Hyundai responded on 03/05/2021 09:57 AM

Thank you so much for the rescore. We will continue our improvements and hope you will be more satisfied at your next visist.
Sincerely,
Stacy Bonneau


Verified Customer
Lake Dallas, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
It was ok
Could have been better
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/08/2020 05:59 AM

 I apologize you had a less than favorable visit with the service department, 
 Please let me know what we could have done better on your last visit.
In the Manufactures Purview anything less than a 5-star rating is a failing grade for the dealer, please let me know how we could earn such a grade. Please call when you get a chance.

 

Don Wheeler
Fixed Operation Manager
940-243-6208

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Argyle, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recent service
They fixed one issue but the fix caused another issue I have to bring my car back to the dealer to fix.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/23/2020 06:15 AM

Thank you for the survey, I see we have an appointment scheduled for tomorrow. I do apologize for the inconvenience. This is usually a setting in instrument cluster, with steering wheel controls. Should take less than ten minutes to repair. I am very sorry for the inconvenience.

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Hickory Creek, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/19/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
I’ve been here a few times now and have received varying degrees of service. Sometimes they are really on top of things and communicate well, and sometimes no one tells me the car is going to be another hour. I know Eckert is capable of great service, but it can be inconsistent.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/21/2019 04:40 AM

Rachael,

  I apologize it is not our practice to perform below standards and this will be brought to the attention of the staff, i apologize.

Don Wheeler
Fixed Operation Manager
940-243-6208

AA
gravatar
Allan A.
Denton, TX
2014 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly
They're always nice but I've been 3 times in 2 months and my car is still having the same issue.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/01/2018 03:21 PM

Mr. Amerine,

 Please by all means, bring your vehicle in so we can figure out whats going on. We don't want you to have any concerns, when you leave. 
Give me a call so we can get you set up and lets get this healing process started for you.

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Aubrey, TX
2014 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/26/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Slow
Service was slow, people were nice and no update was given when it went well over the time estimated.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/26/2017 04:24 PM

Mr. Travis,

  Please give me a call I would like to know what happened,
I show we did an engine inspection and hood latch recall, is that correct?

I do apologize we don't want you to experience any inconveniences due to our lack of attention.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

CM
gravatar
Chris M.
Denton, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/30/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Charged for steering column issue which should have been a recall item
Nice people, but don't appreciate that they didn't stand behind their product. Got me for $180, but I will be purchasing a Toyota in December...
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/30/2017 08:50 PM

I do understand your frustration sir. We do have guidelines that Hyundai makes us follow. I will look into your specific concern and attempt to get the manufacturer to support you concern. 

Don Wheeler
Fixed Operation Manager
940-243-6208

CC
gravatar
CHARLES C.
Argyle, TX
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/14/2014
verified customer Verified Customer
Category: Service
Great Auto
My previous review was about poor customer relations, not about the performed work. I note Mr Wheeler's response; what remains is to see if the improvements are implemented
Recommended
Employees worked with

CC
gravatar
CHARLES C.
Argyle, TX
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/14/2014
verified customer Verified Customer
Category: Service
Great Auto
My previous review was about poor customer relations, not about the performed work. I note Mr Wheeler's response; what remains is to see if the improvements are implemented
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/14/2014
Service Type: Repair
Category: Service
Great Auto--Not so great service
Your service department just doesn't communicate (except for the cashier who is great). Seems like reps just don't care and don't understand how to deal with customers
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/14/2014 09:02 AM

Mr. Correll,

I apologize for your recent service visit. We are in the process of adding  more staff members to better serve you in the future. Yes we are blessed with outstanding cashiering department. I appreciate your kind words. Again i apologize, we will get it corrected.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Denton, TX
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2021
verified customer Verified Customer
Category: Service
Improvements made
Eckert’s service department has been adequate but not exceptional when I’ve visited. I’ve sometimes felt like I’ve been an irritation rather than a customer, and the waiting room has felt like they’ve wanted to provide only the necessities. Things are changing. New paint. New furniture. New management. They are serious about providing a higher caliber of service for both Hyundai and Genesis patrons and it shows.
Recommended

TH
gravatar
Terry H.
Argyle, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
quick and timely
60,000 mile service. I was surprised that really nothing was needed other than oil change and tire rotation. They used
to wash my car every time I cam in but that hasn't happened the last cpl visits
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/28/2020 08:08 AM

Thank you

We will be more than happy to wash your vehicle anytime you would like.

Just let the service adviser know on drop off, it is a hand wash and it extends your stay around 20 minutes. 

Don Wheeler
Fixed Operation Manager
940-243-6208

MM
gravatar
Marcia M.
Denton, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/01/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
friendly staff
Typically I have a superior experience with the service department. There were hiccups this time. I was having my Sonata serviced with a recall. Repairs were made and I paid and picked-up my car. I traveled only a short distance and the check engine light came on. Back to the shop! I am not sure why or how this occurred? It was a day and half before the part was sent and replaced. The service department was ,however, very accommodating and had a rental car ready for me.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/01/2019 02:39 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.