I am sorry to hear your vehicle is not performing as expected. Please give us a call and we set up a time to get it looked at.
My apologies,
I can assure it will be dealt with.
I will do your second oil change at no cost and detail your vehicle for the inconvenience
Don Wheeler
Operation Manager
Mr. Byron Crain,
Please feel free to call me so we can discuss at your leisure.
Dale, I apologize sir , we thought your recall for the ecm update took care of the check engine light, it was a history code for the knock sensor at the time. That is precisely what the ecm campaign addressed. Again i do apologize if you are still having a concern by all means please come by and i will get it looked at quickly.
Don WheelerMs. Chalon,
I apologize you are having concerns with your vehicle ma'am. That is not what we want you to have either. Is there a day that you can either bring the car and leave it, or a day when you can come by and show one of my technician's whats happening, we, unfortunately, have not been able to duplicate the concern. The Manufacturer (Hyundai) will not let us do any repairs until we can duplicate and validate what we are doing and why.
Please feel free to contact us to schedule an appointment when time permits.
Mr. Brooks,
I am very sorry that transpired sir, i have hired additional staff, (
started Wednesday) and your concerns will be addressed.
Ms. Kimbrell,
We paid for the radiator that the acorn went through, i am confused. Yes it should have been explained more accurately and i have instructed our employee. we want to be more transparent and will do so. I do apoligize, we dont want to mis lead anyone or let them feel as if we would.
Don WheelerJared i am sorry we have let you down sir. My staff should have done a better job. I would love to speak to you about it, feel free to call at anytime.
Don WheelerHi David,
Thank you for your feedback. I completely agree with you. We currently have plans to remodel our waiting room to make it welcoming and comfortable. Actually not just plans, painting is happening this weekend with phases 2 and 3 to follow. As you know, we were Hyundai dealers originally and admittedly need to grow in our luxury offerings. I will give you a call later this afternoon to discuss but I greatly appreciate your feedback.
Sincerely,
Stacy Bonneau
Eckert Hyundai
940-342-6217
Thank you so much for the rescore. We will continue our improvements and hope you will be more satisfied at your next visist.
Sincerely,
Stacy Bonneau
I apologize you had a less than favorable visit with the service department,
Please let me know what we could have done better on your last visit.
In the Manufactures Purview anything less than a 5-star rating is a failing grade for the dealer, please let me know how we could earn such a grade. Please call when you get a chance.
Don Wheeler
Fixed Operation Manager
940-243-6208
Thank you for the survey, I see we have an appointment scheduled for tomorrow. I do apologize for the inconvenience. This is usually a setting in instrument cluster, with steering wheel controls. Should take less than ten minutes to repair. I am very sorry for the inconvenience.
Don WheelerRachael,
I apologize it is not our practice to perform below standards and this will be brought to the attention of the staff, i apologize.
Mr. Amerine,
Please by all means, bring your vehicle in so we can figure out whats going on. We don't want you to have any concerns, when you leave.
Give me a call so we can get you set up and lets get this healing process started for you.
Mr. Travis,
Please give me a call I would like to know what happened,
I show we did an engine inspection and hood latch recall, is that correct?
I do apologize we don't want you to experience any inconveniences due to our lack of attention.
Don WheelerI do understand your frustration sir. We do have guidelines that Hyundai makes us follow. I will look into your specific concern and attempt to get the manufacturer to support you concern.
Don WheelerMr. Correll,
I apologize for your recent service visit. We are in the process of adding more staff members to better serve you in the future. Yes we are blessed with outstanding cashiering department. I appreciate your kind words. Again i apologize, we will get it corrected.
Thank you
We will be more than happy to wash your vehicle anytime you would like.
Just let the service adviser know on drop off, it is a hand wash and it extends your stay around 20 minutes.
Thank you
Don Wheeler