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SureCritic / Hyundai Dealer / Hyundai of Bismarck / RANDY WAIT
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RANDY WAIT

Hyundai of Bismarck
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(28 reviews)
75

Reviews of RANDY WAIT

AE
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Ashley E.
Mandan, ND
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent coordination.
Hyundai is great to work with for service, I recommend them for sure!
Recommended
JORDAN W. from Hyundai of Bismarck responded on 07/07/2021 07:54 PM

Thank you Ashley for the 5 star review. I do want to appoligize for how the tire concern was handled. I appriciate your honest feedback and plan on having a meeting with my team to review this issue. If you have any other questions or concerns feel free to reach out to me. Thanks again for being a great customer and we look forward to seeing you on your next service visit.

Jordan Williams
Hyundai Lead Service Advisor
701-258-1944 Ext. 2228
jordanw@bismrckmotorcompany.com

Employees worked with
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RANDY WAIT
SG
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Stacy G.
Bismarck, ND
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Valued
I continue to go to Bismarck motor company because I feel they listen to my concerns and go out of their way to solve your issue. I don't feel like I'm getting railroaded. They answer your question right away and are flexible with time when u have a car issue. They make u feel important and that they do care about you every time.
Recommended
JORDAN W. from Hyundai of Bismarck responded on 06/14/2021 05:29 AM

Thank you for the 5 star review! We value our customers very much and are here to make the service process go as smoothly as possible. We look forward to seeing you on your next visit.

Jordan Williams
Hyundai Service Team Lead
Employees worked with
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RANDY WAIT
GK
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Gloria K.
Bismarck, ND
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and competant.
same as above
Recommended
Tom W. from Hyundai of Bismarck responded on 08/31/2016 08:28 AM

Thank you so very much for the kind comments and great 5-Star Review!

Employees worked with
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RANDY WAIT
RH
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Robert H.
Bismarck, ND
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Santa Fe Sport 3013
Easy access and timely service. Appointment system is very efficient.
Recommended
Tom W. from Hyundai of Bismarck responded on 08/27/2016 07:30 AM

Thank you so very much for the great 5-Star Review! Your business is greatly appreciated!

Employees worked with
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RANDY WAIT
Verified Customer
Bismarck, ND
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Promtness
experience was excellent
Recommended
Tom W. from Hyundai of Bismarck responded on 08/27/2016 07:30 AM

Thank you so very much for the great 5-Star Review! Your business is greatly appreciated!

Employees worked with
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RANDY WAIT
Verified Customer
Bismarck, ND
2005 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Satisfied customer
I took my Hyundai in for an oil change and to have a noise checked. My vehicle needed both front and rear brakes replaced. While the vehicle was there, the check engine light went on. The service team was able to fix the problem to my satisfaction. I will definitely take my vehicle to them again.
Recommended
Tom W. from Hyundai of Bismarck responded on 08/27/2016 07:30 AM

Thank you so very much for the great 5-Star Review! Your business is greatly appreciated!

Employees worked with
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RANDY WAIT
LH
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Lucilda H.
Bismarck, ND
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
very friendly and great service
very nice ,friendly staff with great service
Recommended
Tom W. from Hyundai of Bismarck responded on 08/27/2016 07:29 AM

Thank you so very much for the great 5-Star Review! Your business is greatly appreciated!

Employees worked with
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RANDY WAIT
MD
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Matt D.
Grassy Butte, ND
2006 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/23/2016
Service Type: Maintenance
Category: Service
They will go above and beyond with service
5 STARS! They have a amazing service department, if you have any problems they will go above and beyond to make it right. Never seen another dealer like them they have my business now and forever
Recommended
Steven D. from Hyundai of Bismarck responded on 08/26/2016 12:12 PM

Thank you for taking the time to visit with us today Matt! We truly appreciate your comments and your taking the time to complete your survey! As we had discussed i will send the survey back to you. Thank you very much!

Tom W. from Hyundai of Bismarck responded on 08/27/2016 07:31 AM

Thank you so very much for the great 5-Star Review! Your business is greatly appreciated!

Employees worked with
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RANDY WAIT
DD
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Dennis D.
Bismarck, ND
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Close to home.
Nice people
Recommended
Tom W. from Hyundai of Bismarck responded on 08/27/2016 07:28 AM

Thank you so very much for the great 5-Star Review! Your business is greatly appreciated!

Employees worked with
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RANDY WAIT
Verified Customer
Mandan, ND
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
Staff was very polite, informed me there was a recall notice on the vehicle and it was taken care on the same visit.
Recommended
Tom W. from Hyundai of Bismarck responded on 08/19/2016 08:13 AM

Thank you so very much for the kind comments and also for taking the time to complete your Sure Critic review! We truly appreciate your business at Hyundai of Bismarck!

Employees worked with
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RANDY WAIT
SO
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Sharon O.
Mandan, ND
2003 Hyundai Xg350
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2016
verified customer Verified Customer
Category: Service
Great people.
The staff is always respectful and helpful. They take time to explain and never surprise me with charges. I don't worry about being ripped off just because I am a woman.
Recommended
Employees worked with
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RANDY WAIT
SO
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Sharon O.
Mandan, ND
2003 Hyundai Xg350
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2016
verified customer Verified Customer
Category: Service
Great people.
The staff is always respectful and helpful. They take time to explain and never surprise me with charges. I don't worry about being ripped off just because I am a woman.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/18/2016
Service Type: Maintenance
Category: Service
Good people.
The staff always is respectful and helpful. They take time to explain. I don't have to worry about being ripped off because I am a woman.
Recommended
Tom W. from Hyundai of Bismarck responded on 08/18/2016 01:20 PM

Thank you for taking the time to visit with me today Sharon! We truly appreciate your comments and your taking the time to complete your survey! As we had discussed i will send the survey back to you. Thank you very much!

Employees worked with
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RANDY WAIT
Verified Customer
Bismarck, ND
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
?
The employees are very nice and polite. The work done was great.
Recommended
Tom W. from Hyundai of Bismarck responded on 08/12/2016 09:16 AM

Thank you very much  for the great 5-Star Review and nice comments! We truly appreciate your business!

Employees worked with
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RANDY WAIT
BK
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Bob K.
Bismarck, ND
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Where do I go for Hyundai service.
Service was great and the personnel professional. A little bit of signage would be good for directing customers to where they need to go for service and to make them feel a little less out of place. MAYBE, they should have stayed in the former location until the new Hyundai building was built (or at least started).
Recommended
Tom W. from Hyundai of Bismarck responded on 08/08/2016 07:29 AM

Thank you very much Bob for the great 5-Star Review! We truly appreciate your business!

Employees worked with
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RANDY WAIT
Verified Customer
Bismarck, ND
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Kids room!
Great, friendly service!
Recommended
Tom W. from Hyundai of Bismarck responded on 08/08/2016 07:28 AM

Thank you very much for the great 5-Star Review! We truly appreciate your business!

Employees worked with
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RANDY WAIT
JS
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James S.
Mandan, ND
2011 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2016
verified customer Verified Customer
Category: Service
Perfect Reply Time amazing callback thankyou
Thankyou for your help and advice.
Recommended
Employees worked with
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RANDY WAIT
MF
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MELVIN F.
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Routine maintenance
Very satisfied & reasonably priced. Explained service in detail.
Recommended
Tom W. from Hyundai of Bismarck responded on 08/03/2016 02:46 PM

Thank you Mel for the great 5-Star Review and great comments! We truly appreciate your business!

Employees worked with
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RANDY WAIT
RM
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Richard M.
Bismarck, ND
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent
Very good customer service
Recommended
Tom W. from Hyundai of Bismarck responded on 08/01/2016 06:39 AM

Thank you Richard for the great 5-Star Review and nice comments! We appreciate your business!

Employees worked with
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RANDY WAIT
JS
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James S.
Mandan, ND
2011 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2016
verified customer Verified Customer
Category: Service
Perfect Reply Time amazing callback thankyou
Thankyou for your help and advice.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/05/2016
Service Type: Maintenance
Category: Service
Wheel wobble is worse than the day before. Customer service and Front desk employee's are the best around but the people working on my car i'm not sure about.
Not happy with the wobble this sucks. Its hard too hold the steering wheel. its pulls 2 or 3 times worse than the day before that shouldnt be that bad all things considering my inner tie rod and front bald tires. Customer service is perfect so are the service adviser's .Courtesy Drivers are also the best in town.
Not Recommended
Tom W. from Hyundai of Bismarck responded on 08/05/2016 01:30 PM

Thank you Leigh for taking the time to visit with me today. As we had discussed I will help you with the cost of mounting your 2 used tires, please feel free to contact me at any time. 

Tom W. from Hyundai of Bismarck responded on 08/05/2016 02:39 PM

Thank you Leigh for taking the time to re-score your Sure Critic survey! We truly value you as a customer!

Employees worked with
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RANDY WAIT
PG
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Pat G.
Bismarck, ND
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
So kind and caring. They were very busy that day and the service man Randy, came out to tell me that they were running about 15 minutes behind and apologized for any inconvenience. I appreciated Randy taking the time to tell me. Very thoughtful.
Employees worked with
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RANDY WAIT
Displaying Review 1 - 20 of 30 in total
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