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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / ROGER YOUNG
RY

ROGER YOUNG

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1198 reviews)
85

Reviews of ROGER YOUNG

MK
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Maurice K.
Saint Augustine, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent experience
Very busy dealership, even at 8.30 am.
Service staff are very knowledgeable and they cope very well. I anticipated a long wait but everything was excellent and done quicker than I had expected. As my review title says, It was an excellent experience.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/01/2022 02:06 PM

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Palm Coast, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Experience
Service was great and personnel very pleasant.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/21/2022 06:47 AM

 We greatly appreciate you taking the time to share your service experience with us and your kind words. We are committed to keeping you safe and exceeding your expectations.
 We are pleased to announce we are building a brand new facility to better serve our valued guests.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MD
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Michael D.
Palm Coast, FL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
experience
My experience at the dealership was very good.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/17/2022 06:06 AM

 Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.

 We are pleased to announce we are building a brand new facility to better serve our valued guests.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JA
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Jeanette A.
Saint Augustine, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Very nice people to deal with
Just very nice staff throughout the dealership
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/08/2022 11:59 AM

 We greatly appreciate you taking the time to share your service experience with us and your kind words. We are committed to keeping you safe and exceeding your expectations. We are excited about the new facility too.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Saint Augustine, FL
2020 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Courteous, knowledgeable
Good experience re: timeframe promised
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/07/2022 12:36 PM

 Thank you for taking the time to share your service experience with us. Our service team is committed to keeping you safe and exceeding your expectations. 

 We are pleased to announce we are building a brand new facility to better serve our valued guests.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KH
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Karen H.
Palm Coast, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
wonderful experience
The dealer service staff are friendly, concerned, thorough. I have known many of them for around 10 years and always feel welcomed and well cared for.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/07/2022 06:53 AM

 Thank you for taking the time to share your service experience and kind words with us. We are blessed to have such wonderful guests. Our service team is committed to keeping you safe and exceeding your expectations.
 We are pleased to announce we are building a brand new facility to better serve our valued guests.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
Verified Customer
St. Augustine, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent
Always a delight to do business here
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/07/2022 06:51 AM

 Thank you for taking the time to share your service experiences and kind words with us. We are blessed to have such wonderful guests. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SQ
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Sharon Q.
St. Augustine, FL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great job all around.
Staff is polite, work professional, overall great experience
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/27/2021 06:03 AM

We thank you for taking the time to share your service experience with us and the 5 star rating. We are pleased to announce we are building a brand new facility to better serve our valued guests. We are committed to keeping you safe and exceeding your expectations.

 Happy New year.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
St. Augustine, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
Great service.. They really need an Oil change Only Bay..
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/27/2021 05:30 AM

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are pleased to announce we are building a brand new facility to better serve our valued guests.

 Happy new year.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MH
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Melissa H.
Palm Coast, FL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/22/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Never AGAIN
My car was there for 4 months. During this time I was not communicated with at all. I did reach out to the service manager several times about this communication issues. I took the initiative to call and leave voicemails and I would say 50% of the time I got a phone call back. I had to let them know when the loaner car‘s registration was expiring and then I also need an oil change. I never once was given a correct timeframe or even an update with my car unless I called for it. I was in a loaner vehicle for several months that they sold while I was driving it and try to exchange it for a much smaller vehicle knowing I had a family And we literally would not fit in a vehicle. After my car was there for several months they tried to force me into buying a battery when I told him I recently replaced the battery they told me that I could buy a battery or I could come there and they would jumpstart my car so I could take it somewhere else to purchase a battery. The service advisor also told me that I had purchased that battery at AutoZone in July 2019. I called AutoZone to check for myself and they had no record of me purchasing the battery there, neither advanced auto parts or O’Reillys which are all the shops local to me . When I asked how he knew where I bought the battery and what my warranty was I never got an answer. When I asked to speak with a manager they called to tell me my battery was OK after being put on a trickle charge all day. The service manager did replace it after I lost my patience with the situation. I also sent an email to the general manager and never even received a response. I had to leave work at least twice to go up there 45minutes from where I live so that I was able to get some type of answer or solution. Hyundai should be ashamed. The lost wages, gas, undue stress, and monumental inconvenience was so unprofessional and unfair.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/23/2021 11:26 AM

 Thank you for sharing your service experience with us. My sincere apologies for the inconvenience this has caused and we appreciate you bringing this to my attention. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
MD
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Mary D.
St. Augustine, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good experience
Good service
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/10/2021 01:00 PM

 We appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.
 We are pleased to announce we are building an brand new facility to better serve our valued guests.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Ponte Vedra, FL
2010 Hyundai Elantra Touring
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Maintenance
I rated this routine maintenance visit only a 4, because it was unusual for it to take so long. With all the current staffing issues & supply chain problems, delays can be expected. My rating was a statement of fact not an indication of disgruntlement. The tin of cookies on the car seat was a nice touch.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/07/2021 06:56 AM

 Thank you for sharing your service experience with us and your patience and understanding during these difficult times. We are pleased to announce we are building a brand new facility to better serve our valued guests. We are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Palm Coast, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
St Augustine hyundai!
We have always been treated fairly. The staff and service is exceptional. Thank you guys and gals!
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/02/2021 02:32 PM

 Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Palatka, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
St. Augustine Hyundai
My fourth Sonata and I am always treated great!
The service department is always operating smoothly and on time.
Good work.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/02/2021 02:31 PM

 Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Saint Augustine, FL
2013 Hyundai Elantra Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
great Service
I'm always pleased to bring my car here. Never a problem. Staff and service excellent.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/02/2021 10:15 AM

 Thank you for taking the time to share your service experience with us and your kind words. We are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Orange Park, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good service
Repairs and service are quick and done well
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/26/2021 06:50 AM

 We thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
TM
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Tracey M.
Saint Augustine, FL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service! I highly recommend Roger!
Thank you for your help!
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/26/2021 06:49 AM

 We thank you for taking the time to share your service experience with us and kind words. Roger and our  service team are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
ST
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Sean T.
Palm Coast, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great staff and service advisors
Roger is the best! He has been my service advisor for 6 years and he has always taken care of me. He deserves a raise!
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/30/2021 01:46 PM

 Thank you for taking the time to share your service experience with us and your kind words. Roger and our service team are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
RD
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Richard D.
Saint Augustine, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
always a pleasure
i enjoy the service, attitude and overall experience whenever I go to Hyundai of St Augustine.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/29/2021 03:17 PM

 Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
NS
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Norman S.
Saint Augustine, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
In and Out
Very friendly dealership Service reasonable price and quick, as i usually wait
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/20/2021 12:26 PM

 We thank you for sharing your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.

 We are happy to announce we are in the process of building our brand new facility. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
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