Business Solutions
SureCritic / Hyundai Dealer / Parks Hyundai of Gainesville / SAMANTHA DAVIDSON
SD

SAMANTHA DAVIDSON

Parks Hyundai of Gainesville
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(4 reviews)
41

Reviews of SAMANTHA DAVIDSON

JG
gravatar
Joseph G.
Gainesville, FL
2022 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
verified customer Verified Customer
10
Category: Service
Re-review
Very happy with the quick response from the service department and resolving and clarify any and all issues or questions I had!
Employees worked with
SD
SAMANTHA DAVIDSON
CP
gravatar
Cynthia P.
Gainesville, FL
2011 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/17/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Polite and Timely Service
I brought my car in for an oil change. The scheduling process was very easy and the service representative quickly ordered an Uber driver for me. I explained when I needed my car and it was ready right on time. While at the dealership, everyone was polite and helpful.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 11/18/2021 08:41 AM

Thank you for taking the time to let us know how we're doing. Look forward to seeing you next visit.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. from Parks Hyundai of Gainesville responded on 11/26/2021 01:31 PM

Thank you for speaking with me through email. We appreciate the follow up and the second chance provided!

Employees worked with
SD
SAMANTHA DAVIDSON
JG
gravatar
Joseph G.
Gainesville, FL
2022 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
verified customer Verified Customer
10
Category: Service
Re-review
Very happy with the quick response from the service department and resolving and clarify any and all issues or questions I had!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/12/2021
Service Type: Repair
7
Category: Service
Friendly and informative service, but room for improvement
From door to waiting room the service is excellent. Fast, friendly and informative.
The interior is very clean and well stocked.

Unfortunately the wait in between was lengthy without explanation. Only once towards the end of a two and a half hour wait did I receive an update on the status of my vehicle.

The recite states that gas & go service was performed but was not done and a valve stem cap on a tire is now gone.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 11/12/2021 02:04 PM

Thank you for taking the time to complete the survey, we will be in contact shortly.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. from Parks Hyundai of Gainesville responded on 11/12/2021 02:05 PM

we do apologise for this inconvenience. We left a voicemail in regards to contacting you to make things right. Please contact me at your earliest convenience.

Employees worked with
SD
SAMANTHA DAVIDSON
Verified Customer
Gainesville, FL
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customer Verified Customer
10
Category: Service
Excellent service advisor given difficult circumstances
Service advisor called shortly after the review was left to discuss my concerns. I was assured that my concerns would be discussed with the service director and efforts will be made to provide customers with more accurate wait times. The dealership is struggling to find workers like many other industries. However, as a customer I would prefer a response of "I'm not sure but I'll get back with you as soon as I have a better idea" rather than an overly optimistic estimate. Looking forward to improvements next time I visit.
Employees worked with
SD
SAMANTHA DAVIDSON
Verified Customer
Gainesville, FL
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customer Verified Customer
10
Category: Service
Excellent service advisor given difficult circumstances
Service advisor called shortly after the review was left to discuss my concerns. I was assured that my concerns would be discussed with the service director and efforts will be made to provide customers with more accurate wait times. The dealership is struggling to find workers like many other industries. However, as a customer I would prefer a response of "I'm not sure but I'll get back with you as soon as I have a better idea" rather than an overly optimistic estimate. Looking forward to improvements next time I visit.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/22/2021
Service Type: Repair
0
Category: Service
Over three hour wait for oil change
Over a three hour wait for an oil change when I had an appointment is simply unacceptable. Apologies were made, however I was told it would be an hour when I handed the keys over.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 10/22/2021 02:40 PM

Thank you for filling out our survey. We are sorry your service experience wasn't perfect. We'll be in touch to help.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Employees worked with
SD
SAMANTHA DAVIDSON
DN
gravatar
Darcy N.
Dunnellon, FL
2020 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/09/2021
Service Type: Maintenance
8
Category: Service
Oil change
I still spent all day waiting for my car to have a simple oil change but they did fix the other mistake and that was very nice of them to do. It shouldn't of happened but we are all human. I appreciate that they went out of their way to help with this.
Karl "Bucky" B., Service Manager from Parks Hyundai of Gainesville responded on 10/09/2021 05:33 AM

Thank you for filling out our survey. We're sorry your service experience wasn't perfect. We'll be in touch to help. 

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. from Parks Hyundai of Gainesville responded on 10/29/2021 02:03 PM

Once again I want to thank you for taking the time to speak with me in regards to your visit. We cannot wait to service your vehicle and provide the best customer service. 

Employees worked with
SD
SAMANTHA DAVIDSON
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.