Not good service. I was assigned a young salesman who was obviously still green. Not very friendly and spoke in a scripted manner for the first ten minutes.
Pricing was dubious. They were consistently trying to get me to agree to a down payment/monthly payment that I thought would be agreeable without offering details like apr or loan term length. More than once I was shown a monthly price written in pink highlighter on scrap paper and was handed a pen to sign and agree to.
Finance director kept trying to push me into an expensive extended warranty after I said multiple times I only wanted the factory warranty. I ended up agreeing to the warranty to get my paperwork done after a long day, and came back the next day to have someone else from finance remove the warranty I had no intention of getting before I gave them my cashier’s check.
Justin P., Mr. from Autonation Hyundai N Richland responded on 12/20/2021 06:55 AM
I apologize for the experience and would like to talk to you more about it. Please reach out to me via call, text, or email. My information is below.
Justin Pack Sales Manager AutoNation Hyundai NRH 7724 NE Loop 820 North Richland Hills, TX 76180 M: (817) 548-4045 C: (817) 601-5785 E: packj1@autonation.com
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Pricing was dubious. They were consistently trying to get me to agree to a down payment/monthly payment that I thought would be agreeable without offering details like apr or loan term length. More than once I was shown a monthly price written in pink highlighter on scrap paper and was handed a pen to sign and agree to.
Finance director kept trying to push me into an expensive extended warranty after I said multiple times I only wanted the factory warranty. I ended up agreeing to the warranty to get my paperwork done after a long day, and came back the next day to have someone else from finance remove the warranty I had no intention of getting before I gave them my cashier’s check.