STEVE CHOUINARD

Thank you for your review. I'm very sorry it took over an hour. We advertise all oil changes with the free multi point inspection take up to an hour it even says that on our coupons. In regards to the price you paid $8.00 less this visit than your last visit. Normal price with tax is $43.50 you paid $35.50. Again I'm sorry for the delay and I would like to offer you a free oil and filter change when your ready. Thank you for your business. If you would like to discuss this further my number is 860-489-0471.

Good Morning Mr. M, I apologize fort the errors you mention below. There is no excuse for these type of things. On your next visit please ask for the service manager....I'd like to introduce myself and ensure you receive 5 Star service. Having said that, Steve is rated on his performance. I spoke with him about your concerns and this will not happen again. If you'd be kind enough to re-score/re=survey Steve keeping in mind he needs 5 Stars and a yes recommendation to meet acceptability stanards, he'd greatly appreciate it. Again, I apologize for the errors. 
Thank you, 
Your Torrington Hyundai Service Team 

Good Morning Ms. D,  I apologize for the long service appt you had regarding your oil change and tire rotation.  I investigated and found that our air compressor which operates our air guns for changing tires had broke down and was just about operating. Having said that, someone should have come out to you and explained the situation. I again apologize for that and be assured it will not happen again. I would like to offer you a complimentary oil change on your next oil change and when you stop in please ask for me so I can introduce myself.  Now Steve C. was your advisor and he gets rated on customer surveys. If you would be so kind as to complete a rescore of your survey we would greatly appreciate it.  Steve aims for 5 Star service and although you didn't receive it (due to our breakdown) please take this into consideration when rescoring the survey. A 5 puts Steve back in good standing. 

Thank you, 
John Mendela 
Service Manager   

Good Morning Ms. D, 

Steve's re-score is time sensitive, so if you could re-score or let us know you will not be re-scoring, we'd greatly appreciate it. 

Happy Easter, 
Your Torrington Hyundai Service Team 

Good Morning Mr. W, I apologize for the mis-communication regarding the type of oil used. I guess we should have reviewed your files and from now on we will know. The survey you completed directly impacts Steve C., so if you would be kind enough to rescore the survey (He strives for 5 stars) it would be greatly appreciated. 
Thank you, 
Your Torrington Hyundai Service Team 

I know you were displeased with the fact that Non syn oil was used. I did put a note in your file to avoid this from happening in the future. You are a great customer and I am so sorry this took place I hope I made things right by you.

-Steve Chouinard

(Also, I sent you a request to rescore the survey as a 2 star survey is not something I strive for. I am hoping that my willingness to try to make it right and correct my wrong, did just that. If you feel it did and could rescore the survey that would be awesome!!!

Thanks!

Good Morning,  As Steve's scoring is time sensitive, if you would please respond either way we would greatly appreciate it.   We would be very grateful for a re-score. 

Thank you. 

Good Morning, Thank you very much for the re-score. It makes as world of difference. 

Happy Easter, 
 

Good Morning,

Not really sure what to say here, this was my first time I was dealing with your daughter. And I treated her with the same respect I treat all my customers with. Please reach out to me and let me know what I did wrong. Maybe you had a bad experiance here before but never with me.

-Steve Chouinard
 Service Advisor

Good Morning,

  This is Steve C your service advisor from that day. Was wondering if there was anything you were unhappy with that I can possibly have a chance to make right, as a 3 star review is considered a failing survey. Looking at your Repair Order I see you only came in for a underbody recall and it looks like we had you out of the shop in a hour which is right on target for that job. Again if there was something I can fix or make right please give me a chance to do so... And if you can please take an opportunity and reconsider your 3 star review if everything went well. Again call me if you have any questions.

-Steve

Thank you very much for the rescore. I try my best to make sure every customer is 100% satisfied and pride myself on high survey scores.... Have a great day!!!

-Steve Chouinard

Good Morning, 

This is Steve your Service Advisor that day. I have talked with the tech and brought this to my managers attention. He gave me the power to offer you a cabin filter at no charge for your wasted trip. Im very sorry you had this happen to you and would like you to reconsider your low score review and allow us the chance to make it right. This is not something that happens here often, and we would like you not to hold this one instance over us as we will do whatever it takes to keep you happy... Please let me know if there is anything I can do to make you reconsider and rescore this review as the low score does not effect the tech that made this error it only effects me. Again if you have anything you need or want please contact me and I look foward to making this right with you.

I have attached a form to rescore. If you can find it in your heart to reconsider the score I would appreciate it.

-Steve Chouinard

Thomas,

 I apologize again that your address was not updated during your recent visit. I have corrected your address in our database, and it has been corrected on the warranty claim submitted to Hyundai.

As offered, your next oil and filter service will be performed at no charge due to your recent dissatisfaction.

Hyundai will resend the survey and I hope we have earned the 5 stars with our resolution.

We value your business and look forward to servicing your Azera in the near future.

Regards,

Jon Sumner
Service Manager-Torrington Hyundai
860-489-0471

Good Morning,

   Id like to thank you for taking the time out of your dill to fill out our survey we strive for 5 star reviews and im glad my team hit the mark, have a great day!

-Steve Chouinard
Service Manager

Good Morning,

   Id like to thank you for taking the time out of your dill to fill out our survey we strive for 5 star reviews and im glad my team hit the mark, have a great day!

-Steve Chouinard
Service Manager

Good Morning,

   Id like to thank you for taking the time out of your dill to fill out our survey we strive for 5 star reviews and im glad my team hit the mark, have a great day!

-Steve Chouinard
Service Manager

Good Morning,

    I just wanted to reach out and thank you for your 5 star review, we value you as a customer. Thank you for choosing Torrington Hyundai.

-Steve Chouinard

Service Manager

Thank you for your review. Happy new year.

Thank you Elizabeth for your review. Happy New Year...!!!

Thank you Thomas for your review. It helps us a lot. Happy holidays.

Thank you Jacob for your review. Have a Merry Christmas.

Thank you Anthony for your review. Always a pleasure. Have a great Thanksgiving.

Thank you for your review. Unfortunately a 4 star rating is a failing grade in Hyundai's eyes. I hope you can return the second review with a 5 star rating if you feel your advisor earned it. Thank you in advance.