SC

STEVE CHOUINARD

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(389 reviews)
78

Verified Customer
Weatogue, CT
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
verified customer Verified Customer
Category: Service
Concerns quickly taken care of
Although my last visit was not up to par, the service team quickly took care of my concern and offered me my money back instead of a free oil change. This was greatly appreciated since I am in the process of moving out of state.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/28/2019
Service Type: Maintenance
Category: Service
Long waits for Overpriced service
I waited 1.5 hours for a scheduled oil change that had previously been completed in 20-30 minutes. No explanation or apologies given and I also paid more than expected even with a coupon! Ridiculous service...the rest of my days plans were ruined.
Not Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 10/28/2019 11:33 AM

Thank you for your review. I'm very sorry it took over an hour. We advertise all oil changes with the free multi point inspection take up to an hour it even says that on our coupons. In regards to the price you paid $8.00 less this visit than your last visit. Normal price with tax is $43.50 you paid $35.50. Again I'm sorry for the delay and I would like to offer you a free oil and filter change when your ready. Thank you for your business. If you would like to discuss this further my number is 860-489-0471.

Employees worked with

Verified Customer
Thomaston, CT
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/14/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Not exceptional
Don't expect more than you do from any car dealer and you wont be disappointed.
Not Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 06/14/2019 10:57 AM

Thank you Mrs Brown for your review. Sorry there was so much confusion this is not a repair we have ever had to do before so it was all new to us and Hyundai. We were at the mercy of the glass company and their availability. Sorry it took so long. In regards to your loaner car there were none available I pulled one that was reserved for someone else to accommodate you. If you would like to discuss further please call me 860-489-0471....  

Employees worked with

EC
gravatar
Elizabeth C.
East Haven, CT
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
My tire light is still on, they never fixed that issue
Please see review title
Not Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 05/01/2019 11:31 AM

Thank you Elizabeth for your review. I pulled your file and spoke with your tech the tire pressures were all low we adjusted them to 33 psi and light went off.  If the light returns that means you have a tire leak. Call for appt 860-489-0471. 

Employees worked with

Verified Customer
Salisbury, CT
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Lax service
It’s the only Hyundai dealer around. Not happy with them! You need to have “ GOOD” technically trained people, and stay on top of them. Twice this has happened to me there.

First time they had a tech change my oil, never fixed the notification on the steering wheel. I’m 45 minutes , one way from the dealership, not convenient for me to return . Clearly in a hurry! Poor responsibility in customer service.

This last error was also preventable, with the tech not seeing a screw in my tire, but I could ! Unacceptable !!! I deserve better service! Must trust in this dealership is shaken. Actions speak louder than words, bet that’s all I get?

You can print my name but , I want Hyundai Motor of America to see this and the management of the dearship as well! Thank you.
Not Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 03/30/2019 06:20 AM

Thank you for your review. Sorry about your service visit. I have a feeling he checked the wrong tire being the screw was so obvious. I have spoken to the tech about this. I do apoligize for missing that repair.

Employees worked with

PZ
gravatar
Paul Z.
Torrington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Steve
Steve works at Torrington Hyundai. He is kind he is considerate he is a wonderful human being will you talk to me
Not Recommended
JOHN M. from Torrington Hyundai responded on 01/22/2019 06:24 AM

Thank you for being a great customer Mr. Z!

Enjoy your week, 
Your Torrington Hyundai Service Team 

Employees worked with

SR
gravatar
Steven R.
Torrington, CT
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/22/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Dissatisfied
See noyes before
Not Recommended
JOHN M. from Torrington Hyundai responded on 10/22/2018 10:36 AM

Good Afternoon Mr. R, 

The type of service you received is not typical of what we do here and I'm shocked at what took place. I'm not going to make any excuses as I also would be angry. These type of issues should not happen. I've spoken with both the service advisor (SC) and oil technician (LG) and I'm confident this will not occur again. I hate when things like this take place as its just not that difficult to do a great job on a service visit. On your next visit please accept a complimentary oil change on me (I noted same on our customer file) as well as a vacuum and wash. Having said that (And it is a requirement in our Hyundai process) and in an effort to keep the service advisor (SC) on a confident path to excellent service, I'm sending you a rescore survey. If you find it appropriate to re-score him a 5 and definitely will return, he will recive an overall score of 3.5 which is still a failure but will assist me in our training. Once again, I apologize for the crappy service.  On your next visit please introduce yourself to me. 

Thank you for your time and enjoy your week,      
John M
Service Manager

Employees worked with

Verified Customer
Ashley Falls, MA
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
verified customer Verified Customer
Category: Service
7500 mile service
It was my first time getting service on my new car and I didn’t realize there was an issue with equipment and that’s why it took so long. I thought that’s how long it always took. Thank you for explaining and thank you for making good on my experience. It shows you really care.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/29/2018
Service Type: Maintenance
Category: Service
7500 mike service
The appointments took a very long time for an oil change and tire rotation.
Not Recommended
JOHN M. from Torrington Hyundai responded on 03/29/2018 07:01 AM

Good Morning Ms. D,  I apologize for the long service appt you had regarding your oil change and tire rotation.  I investigated and found that our air compressor which operates our air guns for changing tires had broke down and was just about operating. Having said that, someone should have come out to you and explained the situation. I again apologize for that and be assured it will not happen again. I would like to offer you a complimentary oil change on your next oil change and when you stop in please ask for me so I can introduce myself.  Now Steve C. was your advisor and he gets rated on customer surveys. If you would be so kind as to complete a rescore of your survey we would greatly appreciate it.  Steve aims for 5 Star service and although you didn't receive it (due to our breakdown) please take this into consideration when rescoring the survey. A 5 puts Steve back in good standing. 

Thank you, 
John Mendela 
Service Manager   

JOHN M. from Torrington Hyundai responded on 03/30/2018 06:48 AM

Good Morning Ms. D, 

Steve's re-score is time sensitive, so if you could re-score or let us know you will not be re-scoring, we'd greatly appreciate it. 

Happy Easter, 
Your Torrington Hyundai Service Team 

Employees worked with

Verified Customer
Burlington, CT
2012 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Alright service
Service is typically great. Repairs usually done in a very timely manner. Of course assuming they did it... I know multiple people who have been told they had work done and did not here. They lied about taking my car out on the road for a test drive because it came back with the same amount of miles it went in with and they even upped the leaving miles on the invoice which if I didn’t see them drive it straight into the bay with it I may have believed until I read my odometer.
Not Recommended
STEVE C. from Torrington Hyundai responded on 02/16/2018 04:58 AM

Good Morning, 

Not sure what was not addressed on your visit but if you would like to discuss it in detail we can do just that.

860-489-0471

-Steven Chouinard

JOHN M. from Torrington Hyundai responded on 02/16/2018 06:48 AM

Good Morning Mr. S, (We don't use names for security purposes)
This is John Mendela and I'm the operations manager that over sees our Service Dept.  Firstly, I see Steve responded to your survey. Secondly, I reviewed your file and spoke with the technician/parts manager and confirmed your vehicle was in fact
diagnosed properly and repaired to specifications. Regarding the odometer; the techincian drove it for over one (1) mile. The ***58 to ***59 reflects properly but please note the tenths on the odometer reflect over the mile road test. The tech. that worked on your car is a certified Hyundai "A" tech and his integrity is top notch. Please feel freew to contact me should you have any otheer questions/concerns.
Thank you,
John   

Employees worked with

SR
gravatar
Steven R.
Torrington, CT
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/27/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
No customer satifaction
Poor
Not Recommended
STEVE C. from Torrington Hyundai responded on 09/28/2017 05:56 AM

Good morning,

Just wanted to inform you that we do have a back up tablet, however that was not the issue there was a connection issue on the web with the site that we use that is out of our control. Id like a chance to make this right with you as I do value the time you lost.
860-489-0471 call me see what we can work out

Steve C

Employees worked with

MF
gravatar
Michael F.
Torrington, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/25/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Poor Service
Strut was replaced with a faulty strut not noticed by a tech on a test drive but noticed by my wife just driving 1/2 mile out of the dealership. It took 5 days to get a replacement strut. This is the fourth new Santa Fe and the sixth Hyundai vehicle I have purchased from this dealership in the past 14 years
Not Recommended
STEVE C. from Torrington Hyundai responded on 09/26/2017 05:28 AM

I am so sorry you had to go through this. Give me a call and let me know what I can do to make this right. We very rarely get defective parts but it does happen usually my techs catch it. I know your time is valueable please let me know what I can do for you.

Feel free to call me 

Steve Chouinard

Service Manager

Employees worked with

Verified Customer
Torrington, CT
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/06/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Repairs done in timely manner.
There were repair suggestions that weren't issues. One was for the replacement of a marker light; both were and still are working fine!
Not Recommended
STEVE C. from Torrington Hyundai responded on 03/06/2017 12:56 PM

Good after noon I was your service advisor that day and the tech brought me right over to see that you marker blub was out and it was indeed out. Marker bulbs are the that illuminate your lic. plate. Let me know what can be done to make this right for you

-Steve

Employees worked with

Verified Customer
Torrington, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/27/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Wasted my money
Changed oil on a car that needs more work than the car is worth, What a waste!
Not Recommended
STEVE C. from Torrington Hyundai responded on 02/27/2017 02:24 PM

Good Afternoon,

Just doing a follow up email to the bad survey I recieved.

I was your service advisor that day and to my understanding you came in for 2 concerns 1)THE CHECK ENGINE LIGHT WAS ON AND 2) AN OIL CHANGE.

I know your car needed a long list of items to bring it up to 100% but I am unsure where we wasted your money?

The oil change was requested by you and needed.

The check engine light was on and we diagnosed it at the fee charged to every customer with a check engine light on which is 110.00

We inspected the car which needed some work done on it. And you didnt have the work done so I am unsure on what we charged you for that you were unhappy with... I try to treat every customer with 100% respect you said in your review that "In the advisors words the car was junk" I would never ever say that to a customer. Not sure what I can do at this point to make anything better or to make you feel any differently but whatever it was that gave you a negative feeling about the visit I do appologize for. I try to do my best at expressing to customers whats item are safety related and need attention promptly and what items can wait but I'd never call a customers car junk and your car is far from something id consider junk.

Please give me an oppertunity to make this right.

-Steve Chouinard

860-489-0471

Employees worked with

JL
gravatar
Janet L.
Lakeville, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/11/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Did NOT follow instructions
I am VERY UNHAPPY
Not Recommended
STEVE C. from Torrington Hyundai responded on 01/12/2017 05:39 AM

Janet, 

I am very sorry you were unsatisfied with your current visit here and after looking at your file you are 100% correct and should not have been charged for that service as it should have been free. I did not realize you just bought the car recently and sales failed to inform me of your 3 years service plan. I will make this right given another oppertunity. We sometimes dont have your service plans in our system so the best way to make sure you are not charged is to inform the service advisor at the time of drop off. Also Im not sure what was wrong with the headlight as I had your appointment in my computer as an Oil Change. I will honor your free oil changes for one additional service to make up for the one you were charged for or provide a refund whichever you prefer. If ever you have a problem with the service here please give us a call and we can make it right at the time of pick up. 860-489-0471 I would like to make this right for you and to make your time in the service drive a good one. I would have corrected this before you left the building had I known and for that I am very sorry

-Steve Chouinard

Service Advisor

Alfano's Torrington Hyundai


If theres anything I can do that you make you consider a rescore on my survey please let me know as a score of 1 is a failing score 

Employees worked with

Verified Customer
Sherman, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/09/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Read comments
Worst car nightmare of my car ownership life of 60 years. Went for a 30,000 maintenance (around $450). and received my car back 3 weeks later
at a cost of $7377. A day later It was barely running and another Hyundai dealer fixed it for $658. Incompetance or worse.
Not Recommended
Jon S. from Torrington Hyundai responded on 01/10/2017 05:17 AM

Eloise,

Please contact me and bring the receipt from the other Hyundai dealer when you return from your trip.

Thank you,

Jon Sumner
860-489-0471

Employees worked with

TC
gravatar
Thomas C.
Canton, CT
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2016
verified customer Verified Customer
Category: Service
Customer satisfaction
I was deeply impressed how quickly Service Manager addressed and resolved an earlier concern on my part. Very satisfied.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/02/2016
Service Type: Repair
Category: Service
filing for Hyundai milege rebate debit card
inefficient service representative
Not Recommended
Jon S. from Torrington Hyundai responded on 11/04/2016 07:36 AM

Thomas,

 I apologize again that your address was not updated during your recent visit. I have corrected your address in our database, and it has been corrected on the warranty claim submitted to Hyundai.

As offered, your next oil and filter service will be performed at no charge due to your recent dissatisfaction.

Hyundai will resend the survey and I hope we have earned the 5 stars with our resolution.

We value your business and look forward to servicing your Azera in the near future.

Regards,

Jon Sumner
Service Manager-Torrington Hyundai
860-489-0471

Employees worked with

RG
gravatar
Rose G.
Torrington, CT
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/22/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
--
--
Not Recommended
Robert E. from Torrington Hyundai responded on 08/24/2016 01:38 PM

Thank you for your feedback we will be in touch.

Employees worked with

DG
gravatar
Diana G.
Torrington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great place!!
The representative was really nice and answer all our question.
We walked out with brand new 2021 Hyundai Accent!!!
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 06/28/2021 05:14 AM

Thank you Diana for your review. Have a great day. 

Employees worked with

LH
gravatar
Lawrence H.
Torrington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick and thorough.
Took me at last minute and I was never there for service before.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 06/23/2021 11:22 AM

Thank you Lawrence for your review. Happy to have you aboard. 

Employees worked with

TS
gravatar
Thomas S.
Millerton, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Knowledgeable and friendly staff.
The staff always has the best interest of the customer. Excellent way to run a business.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 05/28/2021 05:18 AM

Thank you Thomas for your review. Have a great holiday.

Employees worked with

TS
gravatar
Terri S.
Wolcott, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great and fast service
I had to bring my car in for a recall and was told my car would take about an hour. It was done in less than and hour. Also, the staff was very friendly.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/30/2021 09:33 AM

Thank you Terri for your review. Have a great weekend.

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.