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SEAN DEEMER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(49 reviews)
76

RG
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Richard G.
Arden, NC
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/31/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/31/2021
Service Type: Repair
Category: Service
Dealership is great. Hyundai is not...and takes money from dealers who do an outstanding job.
I have no way of complimenting the service department of this dealership for outstanding work and saying Hyundai does not honor commitments, is unfair to their dealerships lowering salaries because of corporates poor customer service, and is unresponsive to customers. That makes me love the dealership but never want to buy a Hyundai again!
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 05/31/2021 04:15 PM

Pastor Graf
Thanks for speaking with me in regards to your fuel mileage reimbursement issue. As promised I will look into this personally and follow up with you. We appreciate your business and look forward to serving you many years to come.

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

DB
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Dawn B.
Hickory, NC
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/01/2021
verified customer Verified Customer
Category: Service
Brand new 2020 hyuandi accent still making noise after 4 trips to dealership
I purchased a brand new hyuandi accent and it started making a noise in the rear ended. I’ve had it to dealership 4 times and it still makes the noise. I am very frustrated. A new car should not make this noise. My issue has not been resolved.
Not Recommended
Employees worked with

Verified Customer
Taylorsville, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
DO NOT BUY FROM HERE
Trenton (sales associate) kept trying to hustle me about the price and when he could not do that because AAA kept beating his price he lied to me about the car he was selling me. Now management seems to have his back even though I have proof in text messages
Not Recommended
JASON G., Service Manager from Paramount Hyundai of Hickory responded on 01/01/2021 07:29 AM

Dear Valued Customer,
We apologize for any inconvenience we may have caused during your recent service visit. At Paramount Hyundai we strive to provide our guests with the best possible service experience and have shared your experience with our general sales manager as well. Thank you for your business and we look forward to hearing from you at your earliest convenience. 

Jason Greene
Service Manager
Paramount Hyundai of Hickory

Employees worked with

DB
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Dawn B.
Hickory, NC
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/01/2021
verified customer Verified Customer
Category: Service
Brand new 2020 hyuandi accent still making noise after 4 trips to dealership
I purchased a brand new hyuandi accent and it started making a noise in the rear ended. I’ve had it to dealership 4 times and it still makes the noise. I am very frustrated. A new car should not make this noise. My issue has not been resolved.
Not Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/29/2020
Service Type: Maintenance
Category: Service
Bad very bad can’t fix my new 2020 hyuandi
I’ve had my hyuandi accent to them on four separate occasions and they can not fix the noise i am hearing in the reared. I bought the car brand new. Very disappointed and don’t know what to do next.
Not Recommended
JASON G., Service Manager from Paramount Hyundai of Hickory responded on 01/01/2021 07:18 AM

Dawn,
We apologize for any inconvenience we may have caused during your recent service visit. At Paramount Hyundai we strive to provide our guests with the best possible service experience with every visit. Thank you for your business and please feel free to return our call at your earliest convenience. 

Jason Greene
Service Manager
Paramount Hyundai of Hickory

Employees worked with

RM
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Robert M.
Nebo, NC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/20/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
recall on car
I was told that the parts were there to repair my car. I called the day before scheduled appointment and was told this. I traveled 1 hour to dealership and then was told they did not have all the parts to fix the car. I was told when I got there it would take 3 hours to repair car then after some time told they could only fix part of the problem. I would not have brought car to be repaired if I had known this. What a waste to my time. Seems to be poor communications with your maintenance department.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 10/20/2021 01:12 PM

Mr. Morris,
I sincerely apologize you feel your service visit was not acceptable. We strive to treat others as we would like to be treated. Unfortunately, we are human and with that being said, things do happen that are out of our control as well. Please contact me, Lorie Morgan at the number listed below or email me at dmorgan@paramountauto.com, I would like to speak with you regarding your visit. 

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with

JG
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Judy G.
Hickory, NC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Not The Same People
There have been a lot of changes to staff. The service representative I preferred to work with, Candy, is no longer there. There is a new service manager. Get any agreements in writing. As far as I can tell, the service quality still seems to be good.
Not Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 04/21/2021 12:49 PM

Thank you for the feedback regarding your recent service visit. Extremely sorry to hear your recent visit was less than exceptional. It is always our goal to provide a 5 star service experience. We value your loyal business and will continue to work hard to earn it here at Paramount Hyundai / Genesis of Hickory. 

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

BC
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Braeleigh C.
Stanley, NC
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2020
verified customer Verified Customer
Category: Service
Good
Good
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/18/2020
Service Type: Repair
Category: Service
Slow
Slow and overpriced
Not Recommended
JASON G., Service Manager from Paramount Hyundai of Hickory responded on 12/21/2020 05:12 AM

Braeleigh,
We apologize for any inconvenience we may have caused during your recent service visit. At Paramount Hyundai we strive to provide our guests with the best possible service experience with every visit. Thank you for your business and we will review our process with our team to ensure our guests receive a better experience in the future. 

Jason Greene
Service Manager
Paramount Hyundai of Hickory

Employees worked with

Verified Customer
Maiden, NC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/08/2022
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Terrible
The sales team was spot on. Which most sales teams are. It's the service you get afterwards that always sucks. They had to order a. Piece of molding that fell off my brand new car which took months to arrive. I understand we are in a pandemic but someone dropped the ball, didn't call when it came in. We called to check and they were like yeah it's been here. I was told I would have a loaner vehicle but didn't when I got there. The service guy didn't put down anything in floor board so they didn't get dirt etc in my car while they worked on it. They were to check rattle in speakers. They had volume turned wide open when I got my car back. They moved my stuff around in my car. I understand to get to speakers but put it back!!! Only reason we will go back is I purchased extra oil changes and service for 100000
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 02/09/2022 06:13 AM

I am sorry your service experience at Paramount Hyundai was less than a 5 STAR experience. The concerns you mentioned in your comments are definitely not the normal and I would like to discuss them with you at your earliest convenience. Your voice has been heard and we take your concerns very seriously.
Please call or email at 828-449-1420 or dmorgan@paramountauto.com
Lorie Morgan
Customer Relations Manager
Paramount Auto Group 

Employees worked with

MD
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Michael D.
Claremont, NC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customer Verified Customer
Category: Service
Routine Maintenance
Listens to Customer Complaints, Get's me in for maintenance as soon as possible, makes sure I am happy
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/02/2021
Service Type: Maintenance
Category: Service
Dealer
I used to like coming to get my car serviced because if the knowledge and dedication and care of the Advisors and technicians. New people now, not the same.
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 08/02/2021 05:47 AM

Micheal, We appreciate your business and are very sorry for the delays associated with your recent visit. It is always our goal to provide a 5 star service experience. We acknowledge these delays are unacceptable and will work to prevent this from occuring again. One of our managers will be reaching out to you to discuss your visit. Thank you!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

Verified Customer
Lenoir, NC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
I was there for a appointment at 11am for a oil change. They didn't bring my vehicle back until 1230pm.
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 07/24/2021 05:41 AM

We appreciate your business and are very sorry for the delays associated with your recent visit. It is always our goal to provide a 5 star service experience. We acknowledge these delays are unacceptable and will work to prevent this from occuring again. One of our managers will be reaching out to you to discuss your visit. Thank you!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

Verified Customer
Union Grove, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/26/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Routine Services
Very pleased with all aspects. Time, customer service and assistance, quality.
Very satisfied with overall experience.
Employees worked with

DB
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Dennis B.
Blowing Rock, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly, polite, efficient service.
Friendly, polite, efficient service.
Recommended
JASON G., Service Manager from Paramount Hyundai of Hickory responded on 12/23/2020 07:14 AM

Dennis,
Thank you for taking the time out of your busy schedule to complete such a terrific review on our behalf. At Paramount Hyundai we work diligently as a team to provide our guests with the best possible service experience with every visit. Thank you for your business and we look forward to seeing you and your Kona at your next service appointment.

Jason Greene
Service Manager
Paramount Hyundai of Hickory

Employees worked with

BC
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Braeleigh C.
Stanley, NC
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2020
verified customer Verified Customer
Category: Service
Good
Good
Recommended
Employees worked with

TD
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Terry D.
Taylorsville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Fast friendly and efficient
The staff here is fast, friendly and efficient. I feel like they do a great job keeping my car in good shape.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 03/02/2022 11:12 AM

Terry,
Thank you very much for your comments and suggestions on your review concerning your service visit with Sean and the Paramount Hyundai Service Department. We strive to treat everyone the way we would like to be treated. We are on schedule to get a total remodel complete with NEW seating!! Keep an eye out in the coming months for these much needed improvements!

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with

CH
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Carl H.
Catawba, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
First service
Service went well, service staff at Paramount have always been helpful.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 02/18/2022 06:01 AM

Carl,
Thank you for taking time to complete your review on the Sure Critic web site for Sean and Paramount Service! We appreciate you and your doing business with us. It is our goal to treat you the way we would like to be treated. We genuinely look forward to seeing you each and every time you come in.
Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Employees worked with

JF
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Joseph F.
Lincolnton, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good experience
Nice personnel
Quality service
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 01/31/2022 02:13 PM

Joseph,
Thank you for taking time to complete the Sure Critic review for Sean and the Paramount Hyundai Service Department. Your comments and opinions are very important to our growth and development. We strive to treat our customers the way we would like to be treated. We look forward to seeing you each and every time you come in for service.

Lorie Morgan
Customer Relations Manager
Paramount Auto Group
828-449-1420
Employees worked with

CP
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Christina P.
Lincolnton, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional Service
Great people! Great service!
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 12/24/2021 05:46 AM

Christina,
Thank you so much for taking time to give Paramount Service the great review of your experience. Here at Paramount we strive to treat you as we would like to be treated. We look forward to seeing you in our service department for many years to come and continuing to have a strong friendship.
Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Employees worked with

CA
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Cheryl A.
Mount Airy, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The best car dealer in North Carolina!
I have purchased 3 vehicles from Paramount Hyundai . Everyone has always treated me like family. I highly recommend purchasing your next vehicle from them.
They are kind, and courteous and willing to help you. Their service department is a quick and easy process also.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 12/21/2021 02:30 PM

Cheryl,
Thank you so much for taking time to give Paramount Hyundai Service Department such a great review on the Sure Critic web site. We certainly appreciate your loyalty and value your comments and opinions of your experiences with us. 
We strive to treat you as we would like to be treated. You are important to our success and we look forward to many more years of friendship.

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420 ext. 2256
Employees worked with

LD
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Lysa D.
Claremont, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Fast courteous service
Everyone is always very nice and very helpful. I always wait on the car & internet is great.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 12/14/2021 06:13 AM

Lysa,

Thank you so much for taking time to give Paramount Hyundai such a great review of your service visit on the Sure Critic web site! We certainly appreciate your opinion and your feedback is important to us. We strive to treat you as we would like to be treated and hope you feel like part of the Paramount family. We look forward to seeing you on your next visit. 

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

Employees worked with

Verified Customer
Connelly Springs, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Great service
A+ service from the team at Hyundai. Very pleased with it.
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 11/12/2021 12:30 PM

Thank you for taking time to give Paramount a review on the Sure Critic website. We value you as our customer and we do appreciate your opinions. We try to treat everyone the way we would like to be treated and respected.
If I can help with anything in the future, please do not hesitate to contact me directly.

Lorie Morgan
Customer Relations Manager
Paramount Auto Group
828-449-1420 ext. 2256

Employees worked with
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